The Big Data Service Desk
How IT is transforming service management.
Big Data enables a new approach to service management that empowers IT and end users to access all types of data in an instant to generate the insights that are needed to resolve issues faster. This white paper from HP - The Big Data Service Desk - explains how new technology tools are improving the manageability of organisations’ IT Service Desks.
The goal is data-driven problem solving and decision making. There are three ways that big data enables this transformation of the IT service desk:
• Big data turns social IT into business knowledge
• Big data enables deeply embedded knowledge
• Big data provides the foundation for actionable analytics
To manage IT services you need technologies that allow your support team and end users to access huge amounts of structured and unstructured data instantaneously to gain the insights they need to resolve issues.