How to Improve Performance Management in Government [OG Partner]
The expectation to deliver significant operational improvements is at an all-time high.
Still, in today’s recovering economy, with limited budgets and staff, public sector and government leaders must learn to do more with less.
So, how are decision-makers tracking program performance outcomes and costs against their mission? How are organizations creating a disciplined way of monitoring programs with the ability to pivot on timely information? How is this information being communicated to constituents and citizens all within an increasingly complex technology environment?
Like most organizations, government agencies have historically accessed data via static reports from enterprise applications that are generally heavy, complex, inflexible, and must be managed by IT departments. As a result, many knowledge workers rely on spreadsheets as their primary analytical tool. The problem is that spreadsheets don’t offer meaningful or actionable insight in a timely manner to leaders, decision-makers or workers on the ground.
Data-driven decisions are only helpful if people can understand and communicate insights in time to take action. Additionally, today’s employees who have grown up with the Internet and social media are unwilling to wait in a months-long queue for the IT department to generate a new report. They aren’t willing to carry around stacks of paper and scan through tables to answer important questions. It’s time for a new approach to performance management in government.
This paper outlines how organizations at the city, state and federal levels can improve data insight to action 10 to 100 times faster.
Four ways to quickly scale modern performance management are:
- Empower Workers with Self-Service Visual Analytics
- Choose Scorecard Metrics that Matter
- Utillize Current Data
- Create a Collaborative Culture