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Protecting Personal Data and Modernising Systems in the U.S.

The Technology Modernisation Fund (TMF) announced investments in two small federal agencies, the US Postal Regulatory Commission (PRC) and the Selective Service System, to upgrade vital systems, alter operations, and safeguard Americans’ personal data (SSS). The US$ 9 million contributions are the next step in the American Rescue Plan’s US$ 1 billion investment in the TMF to address major technology modernisation concerns and strengthen cybersecurity across the federal government.

The TMF is laser-focused on providing impact and value to taxpayers, and these strategic investments will benefit the public in a big way. Hundreds of millions of Americans contact with the USPS and Selective Service System, and these improvements in the USPS Regulatory Commission and Selective Service System will make those interactions easier, more responsive, and more secure.

These investments will help these two organisations undergo transformational change, which is exactly what the TMF is intended to help with. The PRC will be able to upgrade internal and public-facing tools, as well as provide a better digital experience for their clients, thanks to this investment. Through a cloud-first software and data architecture that safeguards the data of millions of users, it will also enable SSS to quickly increase technical operations to meet the nation’s needs.

Through defined milestones and continuing oversight, the TMF provides a flexible funding approach for agencies to produce outcomes swiftly and progressively. Agencies identify essential needs and submit initial ideas to the TMF’s cross-functional team of technical and program evaluators, who then review them. Before being considered by the TMF Board, these evaluators recognise interesting proposals and collaborate with agencies to improve project plans.

These two investments, which were made possible by tight collaboration between the TMF and project teams, will upgrade important systems, increase cybersecurity, and make public services more accessible:

  • IT Modernisation, U.S. Postal Regulatory Commission (PRC) The PRC is a small organisation with a huge mission: independent monitoring of the USPS, a global business that delivered over 128 billion pieces of mail in FY 2021 and operates over 34,000 post offices. The PRC is responsible for overseeing postal prices and gathering public input on USPS actions such as post office openings and closings. This TMF investment will upgrade the PRC’s website and essential systems, making it easier for the public to view and participate in the Commission’s proceedings, as well as providing PRC personnel with resources to better oversee USPS operations.
  • Registration and Verification Modernisation, Selective Service System (SSS) The SSS is a small institution tasked with enrolling all male U.S. citizens and immigrants aged 18 to 25 living in the United States in advance of any national defence mobilisation. Over two million Selective Service registrations and approximately six million enrollment verification checks are managed by the SSS’s 115-member team each year. These checks ensure that students receive financial aid, are eligible for nearly four million federal civilian and local government employment, and receive free job training. This TMF initiative will strengthen cybersecurity and safeguard the personal data of tens of millions of Selective Service registrants.

As reported by OpenGov Asia, agencies at every level of government have worked to bring their services and benefits and procedures in line with modern digital systems as citizens and employees alike expect automated and convenient processes like those available at online businesses. To help the government seamlessly provide the services people need and keep workers productive, IT professionals must envision and implement the right technology.

Over the last two years, agencies have learned which services can be moved online and which processes must still be done in person. A growing list of government services can be handled via the internet, including paying fines, getting permits or applying for a marriage, birth or death certificate. However, agencies like the motor vehicles department require in-person experience for some transactions. Additionally, there will be a percentage of the population will need to access services in-person due to things like a lack of internet access or personal preference.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com