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Indonesia Accelerating Digital Public Service Mall Implementation

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The acceleration of integrated electronic public service delivery through the Digital Public Service Mall (MPP) continues to be intensified. This time, the Ministry of Administrative and Bureaucratic Reform (PANRB) is urging the governments of regencies/cities in the regions of Bali, West Nusa Tenggara (NTB), East Nusa Tenggara (NTT), and Maluku to implement the Digital MPP immediately.

Image credits: menpan.go.id

The Assistant Deputy for Digital Public Service Transformation of the PANRB Ministry, Yanuar Ahmad, explained that the acceleration of the Digital MPP implementation is a follow-up to the directives from the President and the Minister of PANRB to improve effective and efficient government administration.

The core of this initiative lies in leveraging advanced digital technologies to create a seamless and integrated public service platform. The Digital MPP is designed to eliminate traditional bureaucratic barriers by enabling the public to access a wide range of government services through a unified digital interface. This platform utilises cutting-edge technologies such as cloud computing, big data analytics, and artificial intelligence to streamline operations and enhance service delivery.

One of the significant features of Digital MPP is its integration with the Digital Identity application (IKD). This application allows users to authenticate their identity digitally, simplifying the process of accessing various public services without repeated data uploads. This innovation saves time and enhances security by reducing the risk of data breaches and ensuring that personal information is handled with utmost care.

For healthcare professionals, the integration extends to the Health Human Resources Information System (SISDMK). This system ensures that all healthcare workers’ credentials are digitally verified and stored, making obtaining necessary licenses and permits easier. According to Yanuar, this system integration is crucial for minimising bureaucratic delays and providing timely access to essential services.

Yuli Farianti, the Secretary of the Medical Council of the Ministry of Health, highlighted the benefits of this digital integration, particularly for healthcare professional licensing. “This integration realises the ease of issuing Practice Permits for healthcare professionals as they no longer require an OP license,” she said. The digital process is expected to significantly reduce the time and cost associated with the licensing procedure, thus improving overall efficiency.

The scope of the Digital MPP is extensive, encompassing a wide array of services. Health professional licensing is one of the services available, with plans to expand to 97 different health professional licenses. The ongoing development of the Digital MPP aims to incorporate additional services, continuously enhancing the platform to meet the growing public needs.

The representatives from various organisational bureaus, the One-Stop Integrated Service Office (PTSP), the Communications and Information Office (Kominfo), and the Health Office from the Bali, Nusa, and Maluku regions were present. The event also featured discussions with Senior Expert Staff of the Presidential Staff Office, Mugiyanto, and the Ministry of Home Affairs Intermediate Policy Analyst. These discussions covered technical and strategic aspects of the Digital MPP implementation, focusing on the readiness of digital infrastructure and strategies for enhancing human resource capacity to support this digital transformation.

The success of the Digital MPP relies heavily on robust digital infrastructure and skilled human resources. The government is committed to ensuring that the necessary digital infrastructure is in place and that personnel are adequately trained to manage and operate the new system. This includes investing in high-speed internet connectivity, secure data centres, and comprehensive training programmes for government employees.

With the acceleration and expansion of the Digital MPP implementation, it is envisioned that the public in the regions can directly benefit from digital transformation in public services, thus creating services that are more efficient, transparent, and responsive to the public’s needs, showcasing the potential of digital technology to revolutionise public service delivery and enhance the overall quality of governance.

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