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Artificial Intelligence Eliciting Social Change in Thailand

A group of tech experts are developing a new Artificial Intelligence (AI) chatbot to help victims of domestic violence more easily access the justice system and counselling programmes as the problem balloons in Thailand.

Studies have shows that people live in fear of judgement and may be more embarrassed to relay the whole truth about the sensitive and often, humiliating, experience. Victims in this highly distressed state often experience many complex emotions. Some fear the pity that falls upon them when they relay their experiences and others do not understand why the person that they are relaying their experience to, does not show any pity or any emotion for that matter.

This is where the AI machines are brought into the picture when it comes to domestic violence. People understand that they are speaking to just a machine. Perhaps they know that the machine has near human intelligence, but being just a machine, they know that it is not capable of showing any emotion and is therefore, incapable of judging them. Due to this, they are able to talk more frankly and honestly of their experiences. They are able to get into the details of the attack and even talk freely about the way they feel about it.

The AI machine, being developed by a group of tech experts from Telenor Asia including Winn Voravuthikunchai, is aimed at promoting and introducing the use of robots for carrying out social change. "This game-changing initiative is a big step for Thai social projects in adopting state-of-the-art technology to solve social problems effectively," said Mr Winn. 

When the AI machines receive the information from the victims, the social institutions involved will be able to better help the victims. With more information received, they are able to identify the abusers with better accuracy and ease. Sentences and punishments can also be meted out without distressing the victim even further as the AI not only tracks the information, but also records it for future use.

The AI machines are also able to effectively identify the Post Traumatic Stress Disorder (PTSD) level of the victims and often times, they are sent for counselling. The AI helps in easing the process by analysing the victim not just based on the content of their experience, but also by analysing the emotions in their voice and even the length of each breath. This analysis helps counselling agencies get a better idea of the victim’s emotional state and pre-assessments become shorter. The victims are then counselled more effectively since there already is an understanding of their condition.

The research driving AI technology has been increasing exponentially in the last decade. With AI taking over in many different aspects of society, there is a demand to use it to elicit social change. Although the research for AI for domestic violence is only in its beginning stages, Thailand remains optimistic when it comes to the possibilities it could have on the social issues.

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