GovTech announces more initiatives to implement the Digital Government Blueprint

Riding on the momentum of the Digital Government Blueprint launched earlier this week, the Singapore Government announced that it is partnering the industry to accelerate the delivery of end-to-end digital services to benefit citizens, businesses and public officers.

The announcement was made at GovTech’s annual Smart Nation & Digital Government Industry Briefing on 7 June, which was attended by around 1,000 attendees from industry, academia and public agencies.

Investment in ICT projects in FY18

It was announced that The Singapore Government is taking steps to implement the Digital Government Blueprint and will be investing in a wide range of Information and Communications Technology (ICT) projects in FY18.

The Government will partner the industry across technology domains such as communications infrastructure, data analytics, robotics and cybersecurity to harness the transformative power of technology to improve the lives of citizens, and competitiveness of businesses.

The Government’s digitalisation effort highlights more opportunities for Small and Medium Enterprises (SMEs). Last year, SMEs accounted for almost two-thirds of the total number of ICT contracts awarded by the Government.  The trend is expected to continue in the FY18 procurement tenders. 

For example, through the Innoleap programme, research institutes, institutes of higher learning and commercial entities can work with public sector agencies to solve real-world problems. Another opportunity for companies to help build a digital government through participating on the Ideas! portal, a Whole-of-Government crowdsourcing platform for agencies to collaborate with the tech community and the public to solve their challenges.

“We are excited by the many opportunities to collaborate with the industry, and are currently engaged on many project discussions with them. We look forward to working with the industry in using technology to improve the lives of citizens, serve businesses better, and provide effective and convenient public services,” said Mr Kok Ping Soon, Chief Executive of GovTech.

At the same time, the Singapore Government is looking at reducing the number of touchpoints with different Government agencies in the licensing process. This is done so through mapping the customer journey and transforming business processes. To start with, the Government aims to deliver a digital service that will reduce the time taken and licence fee which companies have to pay to start a food business.

Moments of Life – Families mobile app

As outlined in the Digital Government Blueprint, citizens, businesses and public officers can expect more integrated, easy to use and seamless digital services organised around their needs. 

An example of a user-friendly and seamless services to the public is the Moments of Life (MOL) - Families mobile application to help families with children aged six and below. Scheduled to launch in June, the application seeks to help these families navigate key services such as searching for preschool and accessing their child’s medical appointments and immunisation records.

As reported earlier, the MOL initiative is one of the five strategic projects under the Smart Nation Strategic National Projects. It is aimed at providing personalised and pro-active support to citizens at key junctures of their lives. By bundling relevant government services across different agencies to the citizens at key moments of their lives, the need for them to transact separately with multiple government agencies will be reduced.

This MOL approach of delivering integrated services and information will be progressively expanded to other key moments of life. 

Transforming government services delivery

The delivery of integrated services is made possible through the development of common digital and data platforms.  The Singapore Government is building key enabling platforms to transform government services delivery.

For example, the National Digital Identity (NDI) project will provide a single digital identity for citizens and businesses to transact with the Government securely and seamlessly. The NDI will also enable digital signing to allow businesses to process documents more efficiently and securely. As part of the NDI, the new SingPass Mobile app will be launched in the second half of this year. 

As reported earlier in March, the NDI System is planned to be operational in 2020, with progressive trials for digital signatures to facilitate paperless transactions. GovTech will work with the private sector to drive widespread adoption and develop more value-added services that build on the NDI, such as signing of digital agreements, for increased productivity and reduced business costs.

To help government agencies speed up the development of digital services, GovTech is building the Singapore Government Technology Stack (SG Tech Stack). The SG Tech Stack is a self-service platform for agencies to build their digital applications faster and create a more consistent and connected user experience.

At the same time, public officers will be able to work in a more digitally-enabled workplace through the Digital Workplace (DWP) programme. With the DWP Mobile app, public officers will be able to access corporate digital services on the go, such as booking meeting rooms and car park lots. In addition, they can synchronise and view their work calendars on personal smartphones and related devices through CalSync. These DWP solutions will be available to officers of agencies that subscribe to them and more tools will be rolled out to enhance the productivity of public officers.

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