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Credit: Universitas Gadjah Mada

Credit: Universitas Gadjah Mada

Indonesian university hospital launches app for an optimised patient services

An announcement by the Universitas Gadjah Mada (UGM) highlighted the launch of an application that optimises patient services.

Hospitals in Indonesia are plagued with issues related to patient services such as registration and long queues. RSA UGM Online is an android-based application that was launched by UGM Academic Hospital in March 2018, in conjunction with its 6th anniversary. The use of this application assures better services for their patients.

The UGM Academic Hospital is the first among 24 other hospitals under the Research, Technology and Higher Education Ministry to have been accredited completely. At the time of its accreditation, the Ministry also built hospitals at 24 other universities.

During its accreditation, Secretary General of Research, Technology, and Higher Learning Ministry, Prof. Ainun Naim, Ph.D, representing the Minister, said, “At that time, the Ministry built hospitals at 24 universities. Thank God, UGM is the first to get such good accreditation. I hope this kind of accreditation can spread to other universities. It is our duty to make equal services in education, including health, to all universities in Indonesia.”

He also added that health sector and science and technology for health services should be a priority for development planning in developed countries. Hence, it is about time for universities or education sector to focus on hospital development. He even compared how the health industry in neighbouring countries like Malaysia, Singapore and Australia are not only for humanitarian services but also for the economic sector.

The RSA UGM Online application is equipped with several features that will provide an uncomplicated life for patients. It has the capability to check the schedules of doctors. It will provide patients with information on the number of available beds. Health articles can also be found in the app. Laboratory results and registration can be done through the application, thereby removing the hassle of queuing.

Benefits of the application include convenience as well as an increased competitiveness for the UGM Academic Hospital in the era of digital transformation.

“We will make online registrations possible. We will also make other innovations to make things better,” said Director of UGM Academic Hospital, Prof dr Arif Faisal SpRad (K)., on Wednesday, 16 May 2018.

The main feature of RSA UGM Online is online registration, enabling to upload documents online. This removes the need for the patients to manually bring their documents to the hospital. The app also enables the patient to use their health security (BPJS) card because of the integration with RSA UGM Online system. All requests made by out-patients are just entered in the admission system.

BJPS stands for Badan Penyelenggara Jaminan Sosial (Social Insurance Administration Organisation). It is the one responsible for administering Jaminan Kesehatan Nasional (JKN), the Indonesian national health insurance.

The patients can monitor the schedules and availability of their doctors making it easier for them to choose which day is most convenient to make an appointment. They have the option to change the schedules they have chosen, especially if it looks like the doctor has a lot of patients on their chosen day.

Gamatechno is the company responsible for developing RSA UGM Online. It is a university-based company that creates appropriate solutions for the needs of the community by using the resources and research assets owned by UGM to innovate and develop products and services.

The application has been available for downloading since 7 May 2018.

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