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CSIRO’s Data61, the data and digital specialist arm of Australia’s national science agency, and Vietnam’s Ministry of Science and Technology have recently launched a report that examines the trends affecting the development of Vietnam’s digital economy until 2045.
According to a recent press release, Vietnam’s Future Digital Economy is part of the Australian Government’s Aus4Innovation program.
The Aus4Innovation program is an AU$ 10million strategic initiative designed to strengthen links between the Australian and Vietnamese innovation systems.
Vietnam’s Future Digital Economy
Launched at the Science, Technology & Innovation as a Pillar for Socio-Economic Development in Vietnam conference in Hanoi, Vietnam’s Future Digital Economy report provides a blueprint for Vietnam to plan for the country’s digital future.
H.E. Dr Chu Ngoc Anh, Minister of Science and Technology said, “It is a tremendous example of successful collaboration between our national innovation systems.”
H.E. Mr Craig Chittick, Australian Ambassador to Vietnam, said this report was the first major output of the Aus4Innovation partnership between Australia and Vietnam.
He added, “It will guide our work over the next three years as we deepen the collaborative linkages between our two countries and help strengthen the Vietnamese innovation system as it adapts to the challenges and opportunities of the digital economy.”
About Vietnam
The lead author of the report and Senior Research Consultant at CSIRO’s Data61 noted that Vietnam has been one of the world’s fastest growing economies.
Moreover, it has already become one of the most dynamic countries in the East Asia region.
The next wave of digital technologies such as Artificial Intelligence (AI), blockchain, the Internet of Things (IoT), and platforms and cloud-based services has the potential to transform Vietnam into Asia’s next high-performing economy.
Vietnam will need to seize these substantial opportunities while carefully navigating a number of risks.
Megatrends
CSIRO’s Data61 has worked with the team from the Ministry of Science and Technology team to identify seven megatrends affecting Vietnam’s future digital economy.
These seven megatrends are:
- The impact of emerging digital technologies
- New export markets for Vietnam
- The development of modern digital infrastructure
- The push to smart cities
- The rise of digital skills
- Services
- Changing consumer behaviours
Megatrends informed the development of four potential future scenarios, which provide a blueprint for decision makers to plan for Vietnam’s future digital economy.
How the future plays out will depend on Vietnam’s position in the regional digital economy as well as the level of adaptation to digital products and services across government, the community and industry.
This is the second report completed by Data61 for the Aus4Innovation program. The first report, Vietnam Today, examined the state of Vietnam’s macro economy and digital economy in 2018.
OpenGov Asia earlier reported about how Australia and Vietnam build on partnership with launch of Aus4Innovation project.
The Ministry of Science and Technology of Vietnam and the Australian Government have agreed on a partnership to work together in the fields of science, technology and innovation.
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In a significant scientific breakthrough in a space sector, Dr Sarah Kessans has developed hardware designed to operate autonomously in orbit, transforming the study of protein crystallisation in microgravity. This technology provides scientists on Earth with unprecedented insights into protein behaviour, with far-reaching implications for developing more effective medicines and vaccines, among other applications.
Minister for Space Dr Megan Collins lauds Dr Kessans’ research as an inspiring example of how space technology can drive innovation on Earth. This achievement follows the recent successful launch of MethaneSAT, a satellite designed to track and monitor global emissions from space, highlighting the significant potential of space technology in addressing some of the world’s most pressing challenges while bolstering our globally competitive space sector.
The MethaneSAT satellite will be equipped with a highly sensitive spectrometre that can detect concentrations as low as two parts per billion, and it will have high-spatial resolution coupled with a broad, 200-kilometre view path, allowing it to quantify even small emission sources over large areas.
Dr Kessans’ research culminated in successfully launching her hardware on a rocket from the Kennedy Space Centre at Cape Canaveral, USA. This mission also included protein experiments from leading New Zealand universities, including Canterbury, Otago, Victoria, and Waikato, showcasing the collaborative efforts of the country’s academic institutions in advancing space science and technology.
The launch of Dr Kessans’ project results from a strategic agreement between the Ministry of Business, Innovation and Employment (MBIE) and the US commercial space company Axiom Space. This partnership aims to facilitate New Zealand researchers’ advancement in space science and technology, fostering innovation and driving collaboration between academia, government, and private enterprise.
Dr Kessans’ project has also received government funding for further development through the MBIE-administered Endeavour Fund, highlighting the government’s commitment to supporting cutting-edge research and innovation in the space sector. This collaborative effort between academia, government, and private enterprise is a testament to New Zealand’s growing presence in the global space economy, positioning the country as a key player in space research and technology development.
Previously, New Zealand had collaborated with several countries, including Australia, to advance space research, as reported by OpenGov. The collaboration between SmartSat and the New Zealand Space Agency (NZSA) is an important development. The signing of a Memorandum of Understanding (MoU) between the two entities aims to accelerate the growth and technological advancement of the Australian and New Zealand space industries, marking a pivotal moment in the evolution of space exploration and innovation in the Australasian region.
This partnership is underpinned by a shared commitment to fostering innovation, driving research and development (R&D), and nurturing a skilled workforce capable of propelling technological breakthroughs in the space sector. The MoU, ceremoniously signed at the NZSA headquarters in Wellington, signifies a strategic alignment between SmartSat and NZSA to leverage their combined resources and expertise.
At the core of this collaboration, it is designated to support joint research initiatives in three key technological domains: Earth Observation, Space Situational Awareness, and Optical Communications. These areas represent the forefront of space exploration, offering immense potential to revolutionise humanity’s perception and interaction with the cosmos.
Minister Judith Collins, New Zealand’s Minister for Space, praised the new agreement as a testament to the enduring collaboration between Australia and New Zealand in space exploration. In a statement on her official website, she reiterated her commitment to fostering innovation and collaboration, recognising the transformative potential of space technology in addressing global challenges.
Minister Collins reaffirmed the government’s dedication to developing the country’s space sector, promoting innovation, and strengthening partnerships with the New Zealand research community, international space agencies, and commercial collaborators. These collaborative approaches underscore New Zealand’s commitment to advancing space science and technology to benefit society and the economy, paving the way for future breakthroughs in the field.
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Vietnam has emerged as a promising market in the global data centre landscape, with significant growth projected in the coming decade. According to the latest report from Viettel IDC, the country’s data centre market is forecast to reach a value of US$1.26 billion by 2030, with a compound annual growth rate (CAGR) of 10.8%. This projection underscores Vietnam’s increasing importance in the digital economy and its potential to become a key player in the data centre industry.
Despite its promising outlook, Vietnam’s data centre market currently lags behind its regional counterparts in terms of size. Compared to countries like Singapore, Malaysia, and Indonesia, Vietnam’s data centre market is relatively small. However, this is expected to change in the coming years as the country experiences rapid economic growth and invests heavily in digital infrastructure.
One of the key drivers of growth in Vietnam’s data centre market is the increasing demand for digital services and cloud computing. With the rise of e-commerce, digital banking, and other online services, there is a growing need for secure and reliable data storage and processing facilities. Data centres play a crucial role in meeting this demand by providing the infrastructure necessary to support these services.
Another factor contributing to the growth of Vietnam’s data centre market is the government’s support for digital transformation initiatives. In recent years, the Vietnamese government has prioritised the development of the digital economy as part of its broader economic strategy. This has included investments in digital infrastructure, as well as policies aimed at promoting innovation and entrepreneurship in the tech sector.
Furthermore, Vietnam benefits from a skilled workforce and relatively low construction costs compared to other countries in the region. This makes it an attractive destination for companies looking to establish data centre operations in Southeast Asia. Additionally, the government has implemented supportive regulatory frameworks to encourage investment in the sector, further stimulating growth.
Domestically, the data centre market in Vietnam is dominated by a few major players, including Viettel, VNPT, FPT, and CMC. These companies collectively hold approximately 97% of the market share, indicating a high level of concentration in the industry. However, there are still opportunities for new entrants, particularly in niche segments or specialised services.
Looking ahead, Viettel IDC predicts a significant expansion of Vietnam’s data centre market in the coming years. Plans are underway to build megacentres in major cities like Ho Chi Minh City and Hanoi, with an estimated total capacity of up to 450 MW. This represents a substantial increase from the current capacity and reflects the growing demand for data centre services in the country.
In addition to data centres, Vietnam’s cloud computing market is also experiencing rapid growth. While the market size is currently smaller than that of neighboring countries like the Philippines and Indonesia, Vietnam has the highest growth rate in the Southeast Asia region and ranks third in Asia overall. The projected growth rate of Vietnam’s cloud market over the next 5-10 years is expected to be around 19-20%, driven by increased adoption of cloud services by businesses and consumers.
Vietnam’s data centre market presents significant opportunities for growth and investment in the coming years. With supportive government policies, a skilled workforce, and increasing demand for digital services, Vietnam is well-positioned to become a major player in the global data centre industry. As the country continues to invest in digital infrastructure and technology, it is poised to emerge as a leading hub for data centre operations in Southeast Asia and beyond.
OpenGov Asia reported that Vietnam is rapidly becoming a key player in the global data center market, driven by factors like increasing digitalisation among SMEs, a tech-savvy young population, the rollout of 5G technology, and a rising demand for independent digital infrastructure and data sovereignty.
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Indonesia has been making strides in the realm of public service technology. Back in 2019, Indonesian President Joko Widodo announced his intentions to digitalise the government by 2025. The country has been focusing on digital transformation to improve public services and make them more accessible to citizens.
The Indonesian government has been enhancing digital-based public services to integrate all government digital platforms through a single sign-in for user convenience. They are also designing the National Digital Service Integration policy, which includes nine priority digital services: education, healthcare, social assistance, and population administration.
The Ministry of Administrative and Bureaucratic Reform (PANRB) focuses on the sustainability and replication of public service innovations, particularly leveraging digital technology to enhance these efforts. As part of this initiative, 20 government agencies are participating in a pilot test and calibration of instruments that will later be used to evaluate public service innovation development.
As Assistant Deputy for Coordination and Facilitation of Public Service Best Practice Development Strategy at the Ministry of PANRB, Ajib Rakhmawanto stated during the Pilot Test and Calibration of Instruments for Public Service Innovation Development Evaluation in Jakarta, “The Ministry of PANRB has a programme this year related to the evaluation of public service innovation development. This is a follow-up to the Public Service Innovation Competition (KIPP) we have been organising for the past 10 years, which needs to be evaluated to improve innovation development, especially in terms of KIPP implementation in the future.”
Critical aspects of the public service innovation development evaluation include monitoring the sustainability of Top Innovations, replication efforts, and the assessment of public service innovation development that has been ongoing in various government agencies.
To generate reliable and valid data or information, the Ministry of PANRB, in collaboration with experts from Gadjah Mada University and the University of Indonesia, has formulated evaluation instrument drafts. This pilot test aims to ensure the prepared evaluation instruments can accurately benchmark future public service innovation development evaluations.
Ajib encourages active participation in the pilot test of the prepared instruments, aiming to determine their reliability and validity for potential improvements.
Nailuredha Hermanto, a First Policy Analyst at the Ministry of PANRB, highlighted the goal of the public service innovation development evaluation: to gather information on the achievements of the Public Service Innovation Development Programme (PIPP) over the last decade, from 2014 to 2023. The review will focus on government agencies that have undertaken public service innovation development, along with the 1065 Top KIPP Innovations from 2014-2023 and innovations resulting from the replication of Top KIPP Innovations.
The evaluation utilises three instruments:
- A form for assessing the capacity and outcomes of innovation development by government agencies.
- A form for measuring the sustainability of innovations designated as Top KIPP Innovations.
- A form for evaluating innovations that result from replicating Top KIPP Innovations.
Agencies are encouraged to inventory whether they have replicated any award-winning KIPP innovations, as these can be assessed through the replication form.
The 20 government agencies participating in this pilot test and calibration of evaluation instruments for public service innovation development have previously been involved in KIPP and were selected as Top Innovations. This focus not only emphasises the importance of continuous innovation in public service but also underlines the crucial role of digital technology in facilitating these advancements.
Nailuredha remains optimistic that Indonesia is on course to achieve its goal of unified e-government by 2025 despite acknowledging that considerable work is yet to be completed. Since 2020, the country has made significant progress in enhancing e-government services and infrastructure, now moving into the implementation phase to guarantee uniform government service provision across all levels of government agencies, including both central and local bodies.
“The successful digitalisation of Indonesia’s government services by 2025 hinges on ongoing efforts. The eventual realisation and appearance of an e-Government in Indonesia remain to be seen with time,” Nailuredha concluded.
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CSIRO successfully delivered an innovative 3D mapping technology package to the International Space Station (ISS). This cutting-edge system marks a pivotal advancement in space technology, promising to revolutionise navigation and task execution aboard the orbiting laboratory.
As space exploration expands, the need for efficient inventory tracking, damage assessment, and emergency response in off-Earth environments becomes more evident. With lunar and Martian missions looming, where crew time is limited and some facilities may be uncrewed, the demand for accurate autonomous systems is critical. Additionally, rovers and robots exploring extraterrestrial terrain rely on precise mapping data for effective navigation.
In response to these challenges, CSIRO has developed a fused sensor system for autonomous 3D scanning in collaboration with an international air and space tech company, NASA Ames Research Centre, and the ISS National Laboratory. Originally designed for terrestrial applications like remote mine site access, this technology is now set to be demonstrated aboard the International Space Station (ISS).
The multi-resolution scanning payload will be integrated into an Astrobee robot platform, which supports astronaut activities on the ISS. This marks the first time a single piece of technology will utilise both payload bays of an Astrobee robot simultaneously.
Once deployed on the ISS, the multi-resolution scanner will conduct experiments, including full internal scans, beginning with the Japanese experimental module (Kibō). The data collected will support tasks such as inventory analysis, traditionally requiring human intervention, demonstrating the potential for autonomous caretaker functions on uncrewed spacecraft.
The culmination of extensive research and collaboration, this groundbreaking payload is poised to enhance the efficiency and safety of astronauts working on the ISS. Integrated into Astrobee, a versatile robot platform developed by NASA, the 3D mapping device is primed to generate detailed three-dimensional maps of the space station, surpassing previous mapping capabilities with unprecedented accuracy.
Dr. Marc Elmouttie, Research Group Leader at CSIRO, highlighted the overarching goal of this mission, stating, “Our objective is to demonstrate the efficacy of our technology in providing enhanced 3D sensing and mapping for robotics systems on spacecraft.”
This advanced mapping capability holds immense potential for streamlining operations within the ISS, enabling precise tracking of inventory movement and facilitating optimal planning of onboard activities for astronauts and mission controllers.
The technology behind this groundbreaking payload combines two pioneering CSIRO innovations – Stereo-Depth Fusion and Wildcat Simultaneous Localisation and Mapping. This synergy produces high-quality data about the surrounding environment and the device’s movements in space, offering unparalleled insights into spatial dynamics within the ISS.
Developed in collaboration with an international air and space tech company, with support from the ISS National Laboratory and NASA Ames Research Centre, this project underscores CSIRO’s commitment to innovation in remote operations and aerospace manufacturing. Leveraging its expertise in these domains, CSIRO aims to propel space exploration into new frontiers by advancing the capabilities of robotic systems in space environments.
Dr. Ryan Reeves, Technical Director of Research and Innovation for the ISS National Laboratory, emphasised the significance of testing such innovative technologies in low Earth orbit. He noted that these endeavours play a crucial role in shaping the future of space commerce and exploration, driving advancements that will pave the way for unprecedented scientific breakthroughs.
With the successful delivery of the 3D mapping payload to the ISS, the stage is set for a new era of space exploration. The device’s integration into the Astrobee platform marks the beginning of extensive experimentation and validation of its capabilities in the unique microgravity environment of the space station.
As the payload undergoes its first experimentation run in the Japanese Kibō module, anticipation runs high among scientists and engineers involved in the project. This milestone achievement represents a collaborative triumph in space technology, underlining the collective efforts of CSIRO, NASA and the international air and space tech company in advancing the frontiers of human knowledge and exploration beyond Earth’s boundaries.
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Digital transformation has become a global imperative, with countries worldwide implementing various strategies to leverage digital technology for societal, economic, and governance improvements. Each country’s approach is tailored to its technological infrastructure, regulatory environment, economic priorities, and societal needs. This global transformation requires smart strategies, smart implementation, and a collaborative, outcome-oriented mindset.
In Thailand, for example, the government has embarked on a joint effort to advance the digital economy and society through initiatives like accreditation of government agencies’ curricula. Professor Wisit Wisitsaratha, who serves as a Permanent Secretary of the Ministry of Digital Economy and Society, has announced plans to publicise the outcomes of this project for 2023. This reflects Thailand’s commitment to equipping its government agencies with the skills to thrive in the digital age.
Mr Phuchapong Nodthaisong, the committee’s secretary-general for Digital for the National Economy and Society, revealed the outcomes of the 2023 curriculum accreditation operations, which aimed to certify 70 courses. The National Curriculum Committee (NCC) reviewed 73 courses from 18 institutions for accreditation, categorising 30 as essential and 43 as moderately important. The 177 courses were considered for certification from 2021 to 2023.
During the meeting, Mr Phuchapong Nodthaisong presented guidelines to promote and support government agencies in organising digital skill development training courses among government officials and personnel. These guidelines are designed to be practical and effective, with input from executives representing government agencies, the private sector, the business sector, and academia.
Professor Wisit Wisitsaratha highlighted that besides certifying more than 70 courses from the previous year, the Ministry of Digital Economy and Society has been following up on the results of course accreditation, with over 104 courses considered for their quality and standards. These courses cater to six groups of civil servants and government personnel: senior executives, division directors, policy and academic workers, service workers, technology operators, and other practitioners. The curriculum development standards include a mechanism for systematic monitoring and evaluation of performance.
Additionally, measures have been implemented to promote and develop the country’s digital workforce, aiming to raise their digital capability and potential. This includes the general public, students, labour groups, entrepreneurs, the business sector, and civil servants, who all require adequate digital skills to drive government agencies towards the digital government.
Mr Phuchapong Nodthaisong, Secretary-General of the National Digital Economy and Society Committee, emphasised that the NBTC has certified digital skills development courses for government agencies. Standards for curriculum development have been set alongside a mechanism for systematically monitoring and evaluating performance.
To support this, the NBTC has taken proactive steps to enhance the quality of these courses. They have established a cooperation network with recognised organisations in related fields. This collaborative effort ensures that the courses are developed and delivered in line with industry best practices and standards.
Additionally, the NBTC works closely with the Office of the Civil Service Commission and associated agencies, enabling them to align their efforts and resources and ensuring that the courses meet the needs and expectations of the civil service sector.
He further stated that the NDC has continuously held focus group meetings in the past to create guidelines for promoting and supporting government agencies in organising training for certified courses. These efforts include measures to promote and develop Thailand’s digital workforce under the project for managing and following up on the curriculum accreditation of government agencies.
These initiatives are integral to Thailand’s comprehensive strategy to cultivate a skilled workforce capable of propelling the nation’s digital transformation and enhancing its competitiveness in the global digital economy. Thailand aims to effectively leverage digital technology to improve its economy and society by equipping civil servants and government personnel with the requisite knowledge and skills.
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Recognising exemplary projects that harness ICTs for sustainable development goals, the World Summit on the Information Society (WSIS) Prizes celebrate outstanding achievements in leveraging information and communication technology.
The World Summit on the Information Society (WSIS), a United Nations initiative co-hosted by the International Telecommunication Union (ITU) and the Swiss Confederation, stands as a pivotal platform focusing on the transformative power of information and communication technologies (ICTs) in society. With a mission to bridge the digital divide and harness ICTs for inclusive social and economic development, the WSIS process underscores a structured, inclusive approach at global, regional, and national levels.
Among the exceptional entrants in the WSIS Prizes 2024 is the “Mobile-enabled Disaster Resilience through Cell Broadcast Emergency Alerting” project developed by the Centre for Development of Telematics (C-DOT), a premier Telecom R&D centre under the Department of Telecommunications, Ministry of Communications, Government of India.
C-DOT’s solution has qualified in the category of “Benefits in all aspects of life – E-environment,” amidst a competitive field of over 1000 global entries. The “Mobile-enabled Disaster Resilience through Cell Broadcast Emergency Alerting” system represents a state-of-the-art, indigenous solution designed to deliver critical, life-saving emergency information instantly to mobile phones via cellular telecom networks in a broadcast mode. Through distinct tones and pop-up notifications, the system ensures effective alerting, capturing user attention in real-time during critical situations.
This end-to-end solution facilitates geo-targeted emergency alerts to citizens’ mobile phones, seamlessly integrating government emergency alert dissemination platforms with the country’s telecom networks for rapid information delivery to a large population within seconds. With ITU Common Alerting Protocol (CAP) X.1303 interfaces, the solution enables connectivity with CAP-based alert dissemination platforms and offers interworking connectors for seamless integration with the unique network architectures of any telecom operator.
Beyond disaster and emergency scenarios, C-DOT’s solution finds applicability across various sectors, including government directives, law enforcement, defence, industrial and advertising domains. Its capacity to disseminate timely alerts proves invaluable in situations requiring immediate attention, such as earthquakes, lightning, tsunamis, and more.
Accompanying C-DOT’s solution in the competition are other qualified products and solutions within the same category. Through a voting process, projects garnering significant support will progress to the next round. Given the life-saving potential of this indigenous “Make in India” solution, C-DOT urges support through casting votes, thereby advancing its innovative solution to the forefront of global recognition.
India’s position as a frontrunner in the international telecommunications arena has been validated as Dr Neeraj Mittal, Secretary of the Department of Telecommunications, Government of India, spearheaded a prestigious delegation to the headquarters of the International Telecommunication Union (ITU) in Geneva.
Dr Neeraj Mittal’s appointment as Co-chair of the Digital Innovation Board at the ITU marks a pivotal moment, signifying India’s pivotal leadership role in fostering digital innovation on a global scale. This significant designation not only acknowledges India’s profound expertise and contributions within the telecommunications sphere but also underscores its steadfast commitment to propelling transformative endeavours that harness technology for widespread socio-economic progress and inclusive growth worldwide.
Participation in the Mobile World Congress 2024 (MWC24) highlights India’s dedication to technological progress and international cooperation in the telecommunications sector. The conference, themed “Future First” and hosted by GSMA, stressed industry unity and innovation to unlock future potential, aligning with India’s vision for digital transformation and socio-economic advancement.
Led by Dr. Neeraj Mittal, India’s representation at MWC24 showcased the nation’s telecom advancements and global partnerships. Secretary Mittal reaffirmed India’s commitment to leveraging cutting-edge technology as a driver for socio-economic development. He emphasized that India’s unwavering focus on innovation not only fuels economic growth but also addresses critical social issues and enhances citizens’ well-being.
Through strategic initiatives and collaborative endeavours, India actively integrates advanced technologies into its developmental agenda, fostering inclusive growth and laying the groundwork for a more prosperous future for all.
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Indonesia is preparing itself to become a digitalised nation, a forward step aimed at integrating technology into various aspects of daily life and government sectors. This effort includes several key initiatives designed to strengthen digital infrastructure, enhance digital literacy among the population, and promote innovation and economic growth.
Abdullah Azwar Anas, the Minister of Administrative and Bureaucratic Reform, has engaged in a significant dialogue with Joko Widodo, the President of Indonesia, centring on the crucial objective of expediting the government’s transition towards a comprehensive digital service platform.
This conversation is a pivotal moment in Indonesia’s journey toward digital transformation, reflecting a shared commitment between the Minister and the President to harness the potential of digital technology for public service improvement.
Minister Anas elaborated on the regulatory aspects, mentioning the completion of several Presidential Decrees as directed by the President. Since January 2024, cross-ministerial teams have collaborated to achieve a historic milestone for Indonesia: establishing its first integrated digital service, including the interoperability of thousands of previously separate service applications.
Anas pointed out that while many public services have been digitised, they have operated in silos without interoperability, including data sharing. This fragmentation has led to confusion among citizens trying to navigate government services.
The current approach has yet to be user-centric, requiring individuals to download multiple apps and enter their data separately for different services, contrary to President Widodo’s vision for simplicity and efficiency.
Minister Anas underscored the importance of Indonesia’s preparations to align with other technologically advanced nations by offering its citizens seamless, integrated digital services. This initiative is not merely about upgrading technology. Still, it is seen as a strategic move to redefine public service delivery in Indonesia, making it more efficient, accessible, and user-friendly, as in advanced countries.
The advanced countries offer an integrated approach where citizens can access various services through a single system. This model streamlines the process of obtaining government services, making it more efficient for citizens by reducing redundancy and the need for multiple verifications. In his speech, Minister Anas highlighted the importance of this approach, aligning it with the President’s directive to transform Indonesia’s digital landscape.
The envisioned transformation includes implementing a Single Sign-On (SSO) system, coupled with a policy of one-time data entry that allows citizens to use multiple services without the need to provide the same information repeatedly. This initiative is envisioned to significantly enhance the convenience and efficiency of accessing government services in Indonesia.
The government’s digital team, or GovTech, named INA Digital, has been tasked with integrating national digital services. This team works closely with the National Electronic Government System Team (SPBE) and various ministries and agencies to address technical issues, such as consolidating digital identity systems.
Minister Anas elaborated that nine priority services are being integrated in the initial phase, including education, healthcare, social aid, driver’s licenses, event permits, digital payments, civil servant services, and civil registration. This integration is expected to be completed by May, with further plans to include services related to immigration, land registration, employment opportunities, and health and employment insurance.
Minister Anas explained the government’s new initiative, emphasising how this integration of services is set to streamline and simplify the processes for citizens, ensuring that they can access essential services related to birth certificates, health care, educational resources, and much more, all without the hassle of downloading multiple applications or the need to enter their data over and over again. This approach, he highlighted, is designed to remove bureaucratic obstacles and make government services more user-friendly and accessible to everyone.
He stressed that future public services would adopt a holistic approach, serving individuals throughout their lives, similar to the digital-based services seen abroad. “This initiative is likened to constructing digital highways that enhance public service delivery, echoing President Widodo’s physical infrastructure improvements that have facilitated citizens’ mobility,” he concluded.