We are creating some awesome events for you. Kindly bear with us.

Australian Department of Human Services launches new look website for easier access to Centrelink, Medicare and Child Support services

Australian Department of Human Services launches new look website for easier access to Centrelink

Above image: Screenshot of new homepage of humanservices.gov.au 

The Australian Department of Human Services (DHS) has launched a new look website, which is meant to make it easier for people to read and access Centrelink[1], Medicare and Child Support information and services online.

The new humanservices.gov.au site was switched on in late August, after comprehensive research and public testing. The Department worked closely with the Plain English Foundation and the Digital Transformation Agency (DTA) to improve the readability of payment information and update the site’s design and interaction experience.

The Website Reform project started in January. The improvements in design are the result of engagement with web, content and service design specialists as well as more than 2,500 community members, staff and third parties from a broad spectrum of social and cultural backgrounds. An initial trial site was launched on 28 June 2017. More than 57,000 people visited the site and provided over 1,800 pieces of feedback, which helped refine the new design and features.

Enhancements to the website included simplification of the language used for more than 90 payments and services. Over 138,000 words have been reviewed and revised to meet plain English standards.

A new look and feel was adopted to make the site easier to use, especially on mobile devices; and an improved on-site search function and additional navigation has been incorporated to help people quickly find what they need.

A guide to the changes made can be found here: https://www.humanservices.gov.au/individuals/website-design-changes

Following successful assessments against the first two stages (Alpha and Private Beta) of the DTA’s Digital Service Standards, the new site design moved to live release.

Minister for Human Services, Alan Tudge said, “The new website makes it easier to find information, which will reduce the need for people to call or visit a service centre.”

“This is just the beginning of our site’s improvements with further content and usability enhancements to be applied over the next year,” Minister Tudge added.

These changes constitute one element of the government’s service delivery transformation – which also includes the billion-dollar Welfare Payment Infrastructure Transformation (WPIT) programme, upgraded myGov site (a revamped version of myGov was launched in May this year), new $600 million telephony system, the streamlining of other welfare payment claims, 250 new call centre staff and other measures to reduce call wait times and improving processing efficiencies.

[1]Centrelink delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds, and provides services at times of major change. Its primary role is the disbursement of social security payments.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend