February 22, 2024

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Australian Digital Inclusion Index measures citizen’s online participation

The Centre for Social Impact Swinburne is one of two university partners to develop and produce the Australian Digital Inclusion Index.

According to a recent press release, findings from the fourth Australian Digital Inclusion Index show that affordability is a key barrier for improving digital participation in Australia.

The Australian Digital Inclusion Index measures the online participation of Australians through three measures. These are access, affordability and digital ability.

It looks at trends across demographics including age, geography, socio-economics, people with a disability and Indigenous Australians.

The Centre for Social Impact Swinburne and RMIT University’s Digital Ethnography Research Centre developed and produced the Index in partnership with a telecommunications company and a marketing research company.

Affordability is a key barrier for digital inclusion

While digital ability and access to services has improved on the previous year, the affordability gap between high and low income households remains.

The Director of the Centre explained that more is needed than just having access to cheaper services.

Until household incomes at the lower end improve, the notion of affordability of digital services remains out of reach for so many people in Australia.

Until this happens, it is expected that the affordability gap will only worsen over time.

The telecommunications company’s Group Executive Legal and Corporate Affairs shared how digital inclusion is more important than ever because more and more services are being digitised.

Technology and connectivity are an essential part of staying in touch.

There are still 800,000 Australians who do not have an email address; 1.3 million households not yet connected to the Internet, and one in 10 who do not own a smart phone.

The Lead Researcher from RMIT University explained that digital inclusion is a complex and persistent problem.

The Index provides a vital evidence base, which can help in developing positive strategies to ensure that all Australians can gain the benefits of the digital economy.

Other key findings of the 2019 Australian Digital Inclusion Index

  1. South Australia recorded the largest improvement in overall digital inclusion.
  2. In general, Australians with low levels of income, education, and employment are significantly less digitally included.
  3. The gap between the most digitally included age group, or people aged 25-34 years, and the least digitally included age group, or people aged 65+, narrowed for the first time since 2014.
  4. Supplementary survey research suggests digital inclusion for Indigenous Australians diminishes with remoteness, particularly with regard to access and affordability.
  5. The Index reveals substantial differences between Australians living in rural and urban areas.
  6. More than four million Australians access the internet solely through a mobile connection, often linked with socio economic factors including low income, unemployment and low levels of education.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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