OpenGov is recognising the Changi Airport Group for the incorporation of latest technological innovations at the new Terminal 4 of Changi Airport. These boost convenience for passengers, while improving efficiency and enhancing safety. Changi Airport’s new Terminal 4 commenced operations in late October 2017.
Its featured Fast and Seamless Travel (FAST) suite enables self-service options for passengers at various stages of departure – check-in, bag drop, immigration and boarding. As part of the FAST process, the facial recognition technology is used to authenticate each passenger’s identity. This automated process replaces the need for manual identity verification by staff.