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Data management and protection is paramount in a volatile environment

OpenGovLive! Virtual Breakfast Insight: Data Governance 2.0: Managing and protecting your data assets in a volatile environment!

Data is the new currency.

All can unanimously agree to this statement. Managing and protecting data then, becomes a priority for organisations.

On 9 June 2020, OpenGov Asia had its second OpenGovLive! Virtual Breakfast Insight with 30 delegates from 19 different organisations from Singapore and Thailand in attendance.

The Data Governance 2.0 session covered a range of relevant topics around the need and importance of governing data, especially in the current VUCA environment.

Mohit Sagar: people produce volumes of data at their fingertips

Mohit Sagar, Group Managing Director and Editor-in- chief for OpenGov Asia, opened the session with an insightful presentation on the challenges and solutions of Data Governance.

In a digital environment, people produce vast volumes of data at their fingertips – while shopping, banking or through a plethora of online activities.

As a result, there is a data deluge with only about 10% of that data being regulated by modern privacy regulations.

In order to stay afloat, it is imperative to strike the right balance between access and control. Data should not be open to all access nor should it be completely hidden under the pretext of privacy.

That is clearly easier said than done. When Europe rolled out the General Data Protection Regulation, over 78% organisations resolved to comply with it but till today only 28% of them have actually done so.

In conclusion, Mohit said that in order to stay ahead, companies must understand the process of data governance and establish trust with their customers.

Kalliopi Spyridaki on the challenges and opportunities of Data Governance

The stage was then taken by Kalliopi Spyridaki, Chief Privacy Strategist, Europe and Asia Pacific for SAS.

She discussed the challenges in privacy compliance and how organisations can convert them into opportunities if viewed through the lens of data governance.

Her presentation covered these 2 focus areas – challenges and opportunities:

Major challenges for organisations to ensure data privacy compliance

  • Requirements for handling specific and large categories of Data
  • Rules governing personal data within organisations
  • Data privacy similar to changing tyres of a moving truck
  • ASEAN region, currently the most active in the world in terms of privacy laws

Opportunities for organisations in data privacy compliance

  • Personal data protection is essentially a data governance project
  • Personal data a highly valuable asset for the organisations
  • Improvement in organisation culture
  • The future is going to be more reliant on regulation; investment in privacy compliance will last for a long time
Dondi quoted: Culture eats strategy for breakfast!

The second speaker for the day was Damian Mapa (Dondi), Regional Chief Privacy Officer in APAC for Citigroup.

Dondi began by talking privacy as a fundamental right. Organisations need to make privacy a part of organisational culture to earn the trust of their customers.

He also expounded on how organisations can manifest policy compliance. His presentations covered 6 key issues:

  • Emphasizing customer’s right to privacy and organisations must respect it
  • Abiding to the data privacy laws is not enough, one needs to manifest and communicate it as well
  • Paper compliance is organisation is one important aspect, but it must be in consistency with operational compliance within the organisation.
  • The main components for building a culture of compliance in an organisation
  • Key personnel involved in the compliance process
  • Importance of Privacy Impact Assessment for an organisation

After Dondi’s presentation, Jason Tan and Mark from SAS shared a video demonstration to walk everyone through an ideal personal data privacy framework and its working within an organisation.

After the insightful demonstration, the event shifted to an interactive mode for the live audience.

A series of 8 questions related to various aspects of organisational data was shared with the audience to generate thought-provoking discussion.

On being asked about how they rate their organisation’s level of governing and protecting data, 59% of the audience voted that they are on track. Most felt their key enterprise data was properly governed and they are working to extend their governance.

One delegate shared that his organisation has a very comprehensive data privacy and governance process. Most of their key initiatives in the last 1-2 years are already complete.

On the question of challenges in implementing data governance, these was a clear leaning towards organisation data culture as 87% of delegates voted for it.

A participant explained that making governance a part of DNA of every individual in a big organisation is a challenge.

They further said striking the ideal balance between performing as a business and protecting information is critical yet, at the same time, challenging there are many different factors are involved.

The last questions was what is most important when defining the roles for data governance ownership. Almost 85% voted for responsibility and accountability to ensure that information within the domain is governed across systems and lines of business.

A data analytics and business intelligence professional shared his observation that people tend to pass the blame in case of a data leakage which creates unnecessary chaos and delays in organisation response.

Thus, responsibility and accountability have to be clearly defined in the organisation’s structure.

The session was concluded by closing remarks from Kalliopi. She emphasized the importance of Data culture and how technology can play a part in its growth.

She agreed with Dondi on his phrase, “Culture eats strategy for breakfast”.

Kalliopi emphasised that compliance for the sake of it is not enough. Organisations need to understand its benefits and the value it creates to enable the growth of the organisations.

The audience was not only deeply and thoroughly informed about various aspects of data governance in a VUCA environment but also got to see real-time implementation of an ideal data protection framework in an organisation.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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