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DTA Australia reviewing standards for digital government services

DTA Australia reviewing standards for digital government services

The Digital Transformation Agency (DTA) in Australia is reviewing the Digital Service Standard (the Standard) to make sure that it’s working for all the agencies and users- government service teams.

It is seeking feedback from agencies which have used the Standard in their work. Over the next few weeks DTA will also be conducting research interviews with a range of agencies and people who have used the Standard. The DTA is looking to understand what’s working well, what’s not working well and what barriers agencies may come across when they’re trying to use that Standard. During the review period, the Standard will continue to apply.

The Digital Service Standard has been live for 18 months. It applies to public facing Australian Government (federal) services owned by non-corporate Commonwealth entities. It is relevant for new and redesigned government services (information and transactional) and all high volume transactional services (for example, lodging a tax return online), existing or being designed/redesigned.

It is meant to ensure that digital teams build government services that are simple, clear and fast. All services which were designed or redesigned after 6 May 2016 fall within the scope of the standard and must be assessed against it.

The current version of the standard has 13 criteria:

  1. Understand user needs – Research to develop a deep knowledge of the users and their context for the service.
  2. Have a multidisciplinary team- Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with decision-making responsibility.
  3. Agile and user-centred process- Design and build the service using the service design and delivery process, taking an agile and user-centred approach.
  4. Understand tools and systems- Understand the tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.
  5. Make it secure- Identify the data and information the service will use or create. Put appropriate legal, privacy and security measures in place.
  6. Consistent and responsive design- Build the service with responsive design methods using common design patterns and the style guide.
  7. Use open standards and common platforms- Build using open standards and common government platforms where appropriate.
  8. Make source code open- Make all new source code open by default.
  9. Make it accessible- Ensure the service is accessible to all users regardless of their ability and environment.
  10. Test the service- Test the service from end to end, in an environment that replicates the live version.
  11. Measure performance- Measure performance against KPIs set out in the guides. Report on public dashboard.
  12. Don’t forget the non-digital experience- Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion.
  13. Encourage everyone to use the digital service- Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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