All services which were designed or redesigned after 6 May 2016 fall within the scope of the standard and must be assessed against it.
The Digital Transformation Agency (DTA) in Australia is reviewing the Digital Service Standard (the Standard) to make sure that it’s working for all the agencies and users- government service teams.
It is seeking feedback from agencies which have used the Standard in their work. Over the next few weeks DTA will also be conducting research interviews with a range of agencies and people who have used the Standard. The DTA is looking to understand what’s working well, what’s not working well and what barriers agencies may come across when they’re trying to use that Standard. During the review period, the Standard will continue to apply.
The Digital Service Standard has been live for 18 months. It applies to public facing Australian Government (federal) services owned by non-corporate Commonwealth entities. It is relevant for new and redesigned government services (information and transactional) and all high volume transactional services (for example, lodging a tax return online), existing or being designed/redesigned.
It is meant to ensure that digital teams build government services that are simple, clear and fast. All services which were designed or redesigned after 6 May 2016 fall within the scope of the standard and must be assessed against it.
The current version of the standard has 13 criteria:
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