The new digital service allows members of the public,
private and public entities to report issues and crimes in the cyberspaces including
suspicious e-mails, social media related issues, internet calls, hacking, online
bullying, and cyber extortion.
The eCrime platform is designed to serve the public and
facilitate the process of receiving complaints and contribute to the rapid
response by the departments and police stations according to their
Colonel Saeed Al Hajari, Director of Cybercrime Department
at Dubai Police, explained that the online platform only requires seven simple
steps to submit a report. The first step begins by determining whether the
complaint relates to cybercrime or online service, the complainant then enters
their ID card and contact number, then confirms the contact number via a text
message on their mobile phone, followed by filling in some personal data, and
identifying the whereabouts of the defendant and then filling the details of
the complaint, and finally submitting the claim.
The announcement of the launch was made by Major General
Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police. The launch was
held in cooperation with the Telecommunication
Regulatory Authority (TRA) and Dubai Electronic
Security Center at the Gulf Information Security Expo & Conference.
According to the press release, Major General Al Marri emphasised
that the Dubai Police is keen on providing innovative services in line with the
strategic directions of the UAE and the future plans of the Government of Dubai
in the field of smart services, pointing out that digital service provided by
the Dubai Police is available to all members of the society in an easy and
smooth way to report cyberspace suspicious activities. He also highlighted that
the digital service is launched in accordance with the Dubai 2021 Plan.
Dubai Police has been launching technology-driven
projects to improve its services to the public. These initiatives include the artificial
intelligence-based surveillance programme Oyoon to create an integrated
security system, “Police
without policemen” project to deploy latest technology to scale up
operational efficiency, and the deployment of Android
Emergency Location Service to produce a more
reliable emergency location and reduce response time.