Building Operational Resilience in Public Sector Services: A Cybersecurity Lens
13:00 - 24 June, 2020
Building Operational Resilience in Public Sector Services: A Cybersecurity Lens
Edge delivery and security allows public sector agencies to stay resilient and secure


Wednesday, 24th June 2020

Indian Standard Time 10.30 am - 11.45 am (GMT + 5.30)

Singapore, Hong Kong Standard Time 1.00 pm - 2.15 pm (GMT +8)

Australian Eastern Standard Time 3.00 pm - 4.15 pm (GMT +10)

Operational resilience is the ability of an organisation to continue to operate normally in the face of persistent disruptions. Cybersecurity incidents are one such form of disruption that can have significant consequences for public sector organisations, if not mitigated effectively. It is not just about surviving security incidents anymore, but maintaining normal operations despite them. 

Public sector organisations across APJ are expanding their digital services to deliver value to citizens quickly, as physical distancing becomes an accepted part of daily life. This expanded mandate can lead to an increase in an organisation’s attack surface, if not managed and addressed adequately. 

Consumers are already comparing their user experience on public sector platforms to their favourite online streaming or ecommerce websites. The expectation is for these services to be always-on, while delivering a great user experience and protecting citizens’ personal data adequately. 

Attackers might try to compromise not just consumer facing websites but intra-agency systems too, by attacking public sector employees and partners. Therefore, implementing a Zero Trust approach to securing access to critical resources is essential. 

Building cyber resilience in public sector services requires user experience to be at the forefront of security and availability design considerations. Delivering and securing digital services using the Edge is extremely useful in enabling this strategic objective. 

Security and user experience need to go hand in hand for digital government services!

The question is, are you well equipped to:

    • Anticipate and prepare for operational disruptions 

    • Meet citizens’ expectations for fast, secure and seamless experience on any device 

    • Continue delivering citizen services securely in the face of operational disruptions 

    • Respond to fast changing cyberattack methods that leverage automated techniques like botnets 

    • Opportunities to leverage digital workplace to boost productivity and service delivery 

    • How to anticipate disruption and create a roadmap to successful innovation

New government services and operational resilience

Many governments are already well into a digital first strategy with several popular online citizen services for their constituents.

These services (e.g. online tax filing or Medicare portals) have evolved over a period of time, giving public sector agencies the time to make them more secure and available.  

However, in today’s environment, governments are having to release new mobile apps and online services at a much faster pace than before (e.g. contact tracing applications). 

In this situation, the underlying platform used for delivering and security these services should be able to support the quick pace of roll out. 

Therefore, it is imperative for public sector to build operational resilience for e-government services for both established and newly emerging services equally. 

To reach an authentic digital workplace and to realise the full benefits of productivity and seamless integration, establishing specific plan, and identifying the current challenges is critical to help define the path forward. 

Zero Trust architecture and the digital supply chain

Rapid roll out of digital services requires an expansion of the digital supply chain. This could be in the form of third-party contractors, sister agencies or even third-party code on government websites. These elements deliver a lot of business value but can also introduce risks. Those risks need to be managed effectively in order to maintain operational resilience. 

This is why NIST (National Institute of Standards and Technology) in the US has advocated that government agencies address supply chain risk as a priority item in their cybersecurity framework. NIST has also released a recent paper advocating Zero Trust as a security design principle for application access.  

Traditional perimeter-based security approaches relied on most employees and applications operating within an implied trust zone, i.e., the enterprise network. Zero Trust Architecture works on the assumption that every access request, whether it comes from within the enterprise network or from outside, is hostile.

This design principle works much better in an increasingly digital world, especially when attackers are moving rapidly to capitalise on the fast expanding risk surface.

Ultimately, building an operationally resilient cybersecurity posture requires the public sector to look at services delivery and security architectures that reduce risk by design and help deliver consistently strong user experiences.

So, how can public sector transform to a security model that explicitly verifies activities and enforce security controls for both end-users and privileged users from cyber-attacks? 

Interested in getting the Agenda for this event?

Request a copy from our staff (

  • Chief Digital Officer
  • Chief Information Officer
  • Chief Information Security Officer
  • Chief Technology Officer
  • Chief Security Officer
  • Vice President, Information Technology
  • Heads of Applications
  • Heads of Security Operations

OpenGov is pleased to invite you to our exclusive OpenGovLive!, our virtual insight session aimed at imparting knowledge on some of the advanced security capabilities that leverages the Edge to ensure operational resilience at each and every level for seamless e-government services. 

This session would serve as a great peer-to-peer learning platform to gain insights and practical solutions to achieve operational resilience and able to provide fast, seamless and secure citizen-centric services. 

We will be discussing:

    • Considerations for delivering operationally resilient and secure digital services  

    • How Edge delivery and security can deliver value to citizens and agencies alike 

    • Design considerations for managing the digital risk surface  

    • Maintaining digital services in the face of persistent cyber attacks 

    • Protecting citizen identities from attackers 

    • The importance of Zero Trust as a security design principle

    • Threat intelligence – How improved visibility aids operational resilience


Siddharth Deshpande

Director of Security Strategy, Asia Pacific and Japan

Akamai Technologies

Mohit Sagar

Group Managing Director and Editor-in-Chief

OpenGov Asia



Contact person: Ellen Quek
Phone number: +65 6303 0683