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Building Operational Resilience in Public Sector Services: A Cybersecurity Lens

A Platform For Collaboration

OpenGov Asia is pleased to invite you to our exclusive OpenGovLive! Virtual Insight Session aimed at imparting knowledge on some of the advanced security capabilities that leverages the Edge to ensure operational resilience
at each and every level for seamless e-government services.

Edge delivery and security allows public sector agencies to stay resilient and secure
Operational resilience is the ability of an organisation to continue to operate normally in the face of persistent disruptions. Cybersecurity is the most devastating and dynamic type of disruption in today’s digital world. It is not just about surviving security incidents anymore, but maintaining normal operations despite them.
Public sector organisations across APJ are expanding their digital services to deliver value to citizens quickly, as physical distancing becomes an accepted part of daily life. This expanded mandate can lead to an increase in an organisation’s attack surface, if not managed and addressed adequately.
Consumers are already comparing their user experience on public sector platforms to their favourite online streaming or ecommerce websites. The expectation is for these services to be always-on, while delivering a great user experience and protecting citizens’ personal data adequately.
Attackers might try to compromise not just consumer facing websites but intra-agency systems too, by attacking public sector employees and partners. Therefore, implementing a Zero Trust approach to securing access to critical resources is essential.
Building cyber resilience in public sector services requires user experience to be at the forefront of security and availability design considerations. Delivering and securing digital services using the Edge is extremely useful in enabling this strategic objective. RESERVE A SEAT NOW!
Security and user experience need to go hand in hand for digital government services
The question is, are you well equipped to:
New government services and operational resilience
Many governments are already well into a digital first strategy with several popular online citizen services for their constituents.
These services (e.g. online tax filing or Medicare portals) have evolved over a period of time, giving public sector agencies the time to make them more secure and available.
However, in today’s environment, governments are having to release new mobile apps and online services at a much faster pace than before (e.g. contact tracing applications).

In this situation, the underlying platform used for delivering and security these services should be able to support the quick pace of roll out.

Therefore, it is imperative for public sector to build operational resilience for e-government services for both established and newly emerging services equally.
To reach an authentic digital workplace and to realise the full benefits of productivity and seamless integration, establishing a specific plan, and identifying the current challenges is critical to help define the path forward.
Zero Trust architecture and the digital supply chain
Rapid roll out of digital services requires an expansion of the digital supply chain. This could be in the form of third-party contractors, sister agencies or even third-party code on government websites. These elements deliver a lot of business value but can also introduce risks. Those risks need to be managed effectively in order to maintain operational resilience.

This is why NIST (National Institute of Standards and Technology) in the US has advocated that government agencies address supply chain risk as a priority item in their cybersecurity framework. NIST has also released a recent paper advocating Zero Trust as a security design principle for application access.

Traditional perimeter-based security approaches relied on most employees and applications operating within an implied trust zone, i.e., the enterprise network. Zero Trust Architecture works on the assumption that every access request, whether it comes from within the enterprise network or from outside, is hostile.
This design principle works much better in an increasingly digital world, especially when attackers are moving rapidly to capitalise on the fast expanding risk surface.
Ultimately, building an operationally resilient cybersecurity posture requires the public sector to look at services delivery and security architectures that reduce risk by design and help deliver consistently strong user experiences.
So, how can public sector transform to a security model that explicitly verifies activities and enforce security controls for both end-users and privileged users from cyber-attacks?

Interested in getting the Agenda for this event?

Request a copy from our staff (opengov@opengovasia.azurewebsites.net)

Who Should Attend

We will be discussing:

  • Considerations for delivering operationally resilient and secure digital services
  • How Edge delivery and security can deliver value to citizens and agencies alike
  • Design considerations for managing the digital risk surface
  • Maintaining digital services in the face of persistent cyberattacks
  • Protecting citizen identities from attackers
  • The importance of Zero Trust as a security design principle
  • Threat intelligence – How improved visibility aids operational resilience

Meet Our Distinguished Speakers

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Asaf Ahmad
Chief Information Security Officer
Fire and Rescue NSW

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Dr Tom Leighton
Chief Executive Officer
Akamai Technologies

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Siddharth Deshpande
Director of Security Strategy, Asia Pacific and Japan
Akamai Technologies

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Mohit Sagar
Group Managing Director and Editor-in-Chief OpenGov Asia

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IN COLLABORATION WITH

BROUGHT TO YOU BY

Networking

Make valuable connections and meet peers and mentors in your industry. Share ideas with others in your field, meet your future business partner, or seek advice from people who’ve done it all before.

Learning

We live in uncertain times for tech and business. We’re welcoming the people who are tackling the big challenges facing industry today. In our current climate, upskilling has never been more important.

Exposure

Get exposed to first-hand knowledge and intelligence from subject matter experts across Asia Pacific to accelerate growth and progress.

It was a great chance to hear new and emerging topics and to link up with the right people

Singapore Post

It was good to get to know more about the cutting-edge technologies or network models adopted by the industries

Hong Kong Police Force

The session gathered professionals across the region to share their insights. Sometimes you got an echo here and there to confirm that certain cyber threats are common

Hong Kong Productivity Council

Get involved

For sponsorship opportunities

For speaking opportunities

engage@opengovasia.azurewebsites.net

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.