Future Airports – Taking Off With Digital Transformation
07:50AM to 11:00AM - 27 June, 2019
Future Airports – Taking Off With Digital Transformation
The Drive to Seamless Travel Through Smart Technology


Airports of the future have arrived!

Gone are the days when airports were merely points of departure and arrival. Today, airports are complex, multifunctional travel hubs offering a wide range of services. Indeed, many have non-aeronautical revenues reaching more than half of total revenues. Airports have become key drivers of social and economic progress in cities, regions and countries the world over.

The Future of Air Transport will be Driven by Digital Transformation

Airports are investing in technology to banish waiting in lines and better manage rising passenger numbers.

Passenger flow management, self-service at every step, and biometrics are some of the technologies being used to effectively manage the rising numbers of passengers at airports.

Smart use of technology can help manage the challenges of rising passenger numbers, limited infrastructure and increased complexity.

This in turn, will enhance efficiency, reduce costs and improve the passenger experience.

The Drive to Seamless Travel Through Smart Technology

In the Philippines, international passenger traffic has grown by 36%, driven by a surging economy and the emergence of Philippines as a popular tourist destination.

Hampered by infrastructure constraints, the aviation industry in the Philippines face challenges to keep pace with the growing passenger numbers and the need to improve efficiency at the airport.

Already biometrics is becoming more commonplace at airports around the world and is delivering secure seamless travel from check-in to boarding.

Revolutionary technologies like Self-service passenger processing (check-in-kiosks - biometrics identity solution,Self bagdrop) and Airport Management Systems (AMS, AICC and ACDM) are making the dream of seamless passenger journey across Philippine airports a reality!


Many airports worldwide are operating at levels beyond their design capacity and struggling to cope with growing passenger and aircraft congestion. Airport control centres have not kept pace with the change and complexity of modern air travel. This presents a number of challenges that drag on the safety, security and efficiency of the airport.

  • Different departments involved in command and control
  • Lack of communication and coordination among the departments
  • IT systems not integrated to provide a “single source of truth”
  • Absence of timely and effective response to irregular operations or process changes
  • Inconsistent passenger experience throughout the airport


Join Rajgopal , our international speaker,and learn more about Mumbai International Airport to help you balance operational efficiencies with business results.

Mumbai is the world’s most populous metropolis and it has one unique Airport, the Chhatrapati Shivaji Maharaj International Airport or also known as Mumbai International Airport (BOM). It serves as one of India’s major international airports and is the second busiest after Delhi Airport.

  • Operated by Mumbai International Airport Limited (MIAL), a joint venture between the Airports Authority of India and the GVK-led consortium
  • Maintains and grows its position as the most innovative airport in India, using technology to optimise the current airport infrastructure and manage the rapid growth of passengers
  • Currently, 54% of passengers in India use some self-service technology. However, given Indian travelers’ propensity to use technology, this rate is expected to rise sharply over the next few years
  • First to introduce the concept of Joint Control Centre to support the SMART Airport initiative
  • Mumbai becomes first airport in India to introduce self bag-drop
  • One of three airports in India to have implemented Airport Collaborative Decision Making (A-CDM)
  • Mumbai Chhatrapati Shivaji Maharaj International Airport reportedly handled 49.9 million passengers in 2018, a 6.3% year-on-year increase. The airport handled 14.6 million international passengers during the year, a 9.8% increase, and 35.3 million domestic passengers, a 4.4% increase

What’s the best way for IT leaders to respond to this demand?

You are invited to an exclusive breakfast session to understand:

  • How to bring together the people, processes and data sources to provide an integrated view of an airport’s total business operation
  • How to connect all relevant stakeholders and decision makers with shared information, communication infrastructure and collaboration tools
  • How to facilitate coordination and common situational awareness, providing a total airport command and control capability

OpenGov is bringing Rajgopal Narayanan to Philippines where he will share the case study on

Mumbai International Airport and his experience and challenges faced as an implementor

  • Alleviating congestion and enhancing passenger satisfaction
  • Delivering a better experience to passengers and customers, by adopting and implementing new technologies and integrating them with existing ones
  • Embracing and achieving a seamless flow through the airport by integrating systems and services, including those provided by partners such as airlines, security, customs etc.
  • Leveraging enabling technologies to deliver significant security enhancements such as biometric recognition, profiling, unattended-baggage management etc
  • Discuss the journey of their digital transformation journey to improve reputation, attractiveness and passenger experience
  • How to improve operational efficiencies from resource optimisation, while speeding up decision making and emergency response capabilities
  • Airport administration today requires quick decision making and response times. To get that means getting accurate, real-time information to improve the operation efficiency of the IT infrastructure so more volume can be handled, so automatically improves passenger experience




Interested in getting the Agenda for this event?


Request a copy from our staff (opengov@opengovasia.com)

  • Chief Executive Officers
  • Chief Information Officers
  • Chief Technology Officers
  • Chief Operations Officer
  • Director, IT Services
  • Head, IT Security & Governance
  • Director General
  • Executive Director
  • Head of Planning and Research
  • Director IT Services
  • Chief Aerodrome Development and Management Service

Captain Jim C. Sydiongco

Director General
Civil Aviation Authority of the Philippines

Rajgopal Narayanan

Implementor & Former GM - Joint Control Centre Operations
Mumbai International Airport

Mohit Sagar

Group Managing Director& Editor in Chief
OpenGov Asia



Contact person: Ellen Quek
Email: ellen.quek@opengovasia.com
Phone number: +65 6303 0683