Government Leadership Forum 2018

Shangri-La Hotel, Singapore
April 9, 2018

Government Leadership Forum 2018

Spearheading Digital Reinvention Through Transformation to Integrate Seamless Citizen-Centric Service Delivery

Event Date:
April 9, 2018
April 11, 2018
Ellen Quek
Event location:

The Government Leadership Forum 2018 will be held in conjunction with the CIO Forum from 9th – 11th April 2018. This exclusive event is a collaboration between OpenGov Asia and VMware to create an innovative platform for the governments across Southeast and Korea. Our ability to embrace this phenomenon represents the opportunity to shape society on a global scale. Join our inspiring keynote speakers and learn from the best international practices to support your Digital Transformation!


Venue Location

Shangri-La Hotel, Singapore

22 Orange Grove Rd, Singapore 258350
The Venue details have yet to be announced.

Agenda Information

Interested in getting the Agenda for this event? Request a copy from our staff (

Who should attend?

VIP Delegates will be from the top government agencies from Southeast Asia, South Asia and Korea

Topics Covered

Event Summary

In this forum, you will learn to:

  • Apply the world-leading customer experience approach of Slingshot in the government sector 
  • Focus on turning 'Pain Points' of citizens into 'Points of Delight & Infatuation', thereby transforming the weakest part of their experience with government services into the strongest 
  • Use digitalization to transform the emotional perception of government services, creating new levels of public contentment
  • Delve into analytical framework that can be used to measure the emotional impact of government services and the resulting levels of public contentment


This will help you to:

  • Visualize the gold standard in DX
  • Develop a metric-based balanced scorecard for achieving your DX goals and objectives
"Digital transformation is not the goal, but rather the means to achieve the positive emotional transformation of society through government services" - Gabor George Burt

Citizen demands, budget pressure and technology advancement are forcing governments to re-think how to deliver e-services.

OpenGov Asia is bringing in a global authority on customer experience and originator of the Slingshot Framework, Gabor George Burt to present in a high-energy, interactive format. Drawing on powerful examples and engaging anecdotes to transform the weakest part of governments’ citizen service delivery to the strongest.

In Partnership with

Lead Partners

Lead Partner

Lead Partners

Strategic Partner

Strategic Partners





sponsorship opportunities

We welcome sponsorship inquiries of all levels.


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