Government Leadership Forum 2018

Government Leadership Forum 2018

Shangri-La Hotel, SingaporeSingapore03 September 2018

event date:
03 September 2018
Event location:


Venue Location

Shangri-La Hotel, SingaporeSingapore


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Who should attend?

Topics Covered

Event Summary

In this forum, you will learn to:
  • Apply the world-leading customer experience approach of Slingshot in the government sector
  • Focus on turning 'Pain Points' of citizens into 'Points of Delight & Infatuation', thereby transforming the weakest part of their experience with government services into the strongest
  • Use digitalization to transform the emotional perception of government services, creating new levels of public contentment
  • Delve into analytical framework that can be used to measure the emotional impact of government services and the resulting levels of public contentment


This will help you to:
  • Visualize the gold standard in DX
  • Develop a metric-based balanced scorecard for achieving your DX goals and objectives
"Digital transformation is not the goal, but rather the means to achieve the positive emotional transformation of society through government services" - Gabor George Burt
Citizen demands, budget pressure and technology advancement are forcing governments to re-think how to deliver e-services. OpenGov Asia is bringing in a global authority on customer experience and originator of the Slingshot Framework, Gabor George Burt to present in a high-energy, interactive format. Drawing on powerful examples and engaging anecdotes to transform the weakest part of governments’ citizen service delivery to the strongest.