Government Leadership Forum 2018

Government Leadership Forum 2018

Shangri-La Hotel, SingaporeSingapore05 September 2018

event date:
05 September 2018
Contact:
Event location:

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Event Summary

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In this
forum, you will learn to:

  • Apply the world-leading customer experience approach of Slingshot in the government sector
  • Focus on turning ‘Pain Points’ of citizens into ‘Points of Delight & Infatuation’, thereby transforming the weakest part of their experience with government services into the strongest
  • Use digitalization to transform the emotional perception of government services, creating new levels of public contentment
  • Delve into
    analytical framework that can be used to measure the emotional impact of
    government services and the resulting levels of public contentment

PERSONALIZED DIGITAL TRANSFORMATION (DX) PERFORMANCE SCORECARD ASSESSMENT

This will help you to:

  • Visualize the gold standard in DX
  • Develop a metric-based balanced scorecard for
    achieving your DX goals and objectives

Digital transformation is not the goal, but
rather the means to achieve the positive emotional transformation of society
through government services
” – Gabor George Burt

Citizen
demands, budget pressure and technology advancement are forcing governments to
re-think how to deliver e-services.

OpenGov
Asia is bringing in a global authority on
customer experience and originator of the Slingshot Framework, Gabor George Burt to present in a
high-energy, interactive format. Drawing on powerful examples and engaging
anecdotes to transform the weakest part of governments’ citizen service
delivery to the strongest.

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