Businesses across the globe are increasingly recognising the advantages of embracing a strategy that prioritises edge computing, cloud-based operations and data-centric management and harnesses the power of artificial intelligence (AI) during this era of digital transformation and sustainability.
This shift in focus is not just an evolution within the business realm; instead, it holds remarkable potential to revolutionise entire industries and foster unprecedented levels of efficiency and innovation. No doubt, as businesses step into this new era, they will be presented with fresh opportunities as well as new challenges.
This transformation influences the operational aspects of companies but also has the potential to reshape the very foundations of their respective industries. Organisations must prepare themselves for a multitude of shifts.
These include changes related to data gathering, management and utilisation, along with the substantial influence of AI technology on their product and service development, customer engagement strategies, and overall business operations.
Organisations in Singapore are leading the way in embracing a sustainable digital future, setting a benchmark for others to follow. These initiatives not only bolster the country’s economic growth but also position it as a significant contender for long-term economic stability in the digital era.
Recent reports highlight an intriguing trend within the business sector. A remarkable 86% of corporate executives recognise that sustainability represents an investment that not only safeguards their companies from potential future disruptions but also fulfils a vital social responsibility.
Furthermore, it reveals that sustainability extends beyond environmental preservation, encompassing the optimisation of specific business functions, including cost control. Indeed, 80% of corporate leaders have reported cost optimisation as a direct result of their sustainability initiatives. This underscores the synergy between operational efficiency and immediate economic sustainability, showcasing how sustainability can yield tangible benefits.
In the pursuit of digital transformation and sustainability, numerous challenges must be confronted. One such hurdle involves the belief that the optimal strategy involves migrating all workloads to the cloud. While cloud computing offers substantial benefits, it may not fully account for the complexities of the contemporary information technology landscape.
The IT ecosystem comprises not only the tried-and-true but still valuable older generations of technologies but also newer innovations. Moreover, many businesses today rely on an array of diverse cloud services, resulting in what is commonly referred to as a “multi-cloud” environment. Additionally, sustainable IT strategies must take into account the rapidly expanding realm of edge computing.
To surmount these challenges, enterprises need to formulate an IT strategy that acknowledges the intricacies of the broader IT landscape beyond simply transitioning workloads to the cloud. They must strategise on how to effectively manage a diverse array of cloud services, seamlessly integrate both legacy and modern technology, and incorporate the growing significance of edge computing into their plans.
The OpenGov Events convened Singapore’s foremost technology leaders on 21 September 2023, at the Raffles City Convention Center Singapore to discuss the most recent insights regarding the key elements reshaping strategies for digital transformation. The session focussed on sustainability advancements, prioritising data-centric approaches, and adapting to the evolving landscape of hybrid design.
According to Mohit Sagar, CEO and Editor-in-Chief of OpenGov Asia, in an era marked by dynamic digital transformation and a heightened focus on sustainability, businesses across the globe are recognising the immense potential of adopting an edge-centric, data-driven approach. At the forefront of this transformative convergence stands Singapore, setting the benchmark for sustainable digitalisation while positioning itself as a global leader in this paradigm shift.
“The marriage of sustainability and data-driven strategies is poised to reshape businesses and economies alike,” says Mohit.
Singapore’s pioneering role in sustainable digitalisation offers a blueprint for nations worldwide seeking to balance technological advancement with ecological preservation. By successfully aligning economic growth with environmental responsibility, the nation showcases the way forward in harmonising these two seemingly disparate goals.
Mohit recalls Singapore Prime Minister Lee Hsien Loong’s remarks at the recent G20 New Delhi Summit. Prime Minister Lee underlined the importance of expanded private finance to confront the “existential” threat of climate change, which will necessitate trillions of dollars in annual investments to achieve global net-zero emissions by 2050.
Singapore’s blended finance platform, according to the Prime Minister, aims to pool resources from the public, private, and philanthropic sectors to fund green initiatives and assist high-carbon enterprises in their attempts to reduce emissions.
For businesses, this paradigm shift represents a profound opportunity. The adoption of edge-centric approaches and the strategic integration of data-driven technologies empower companies to operate more efficiently and respond swiftly to evolving market demands. This synergy between sustainability and top performance underscores the importance of making environmental responsibility a fundamental element of digital transformation strategies.
As organisations align their technology with sustainability objectives, they unlock the potential of cloud computing, edge computing, and AI to optimise processes and drive efficiency. To fully harness this potential, effective data management, governance, security, and analytics form the bedrock for unlocking valuable insights that fuel revenue growth and expansion.
“The integration of sustainability and digital transformation necessitates strategic planning, precise data management, and unwavering commitment to innovation,” Mohit says. “By incorporating these elements, businesses position themselves for success in a future characterised by growth fueled by sustainability and technological advancement.”
This convergence of sustainability and digital transformation promises enhanced business performance, granting organisations a competitive edge in a rapidly evolving landscape. Furthermore, sustainability extends beyond ethical or efficiency considerations, serving as a wise investment in long-term resilience that strengthens businesses against disruptions and uncertainties.
Sustainable IT encompasses more than cloud migration, requiring an inclusive approach accommodating multi-generation systems, various cloud platforms, and the emerging realm of edge computing. This comprehensive approach paves the way for organisations to thrive in an increasingly interconnected and sustainable future.
Elevating customer experiences through a data-first approach is about understanding individual preferences, harnessing data analytics, and embracing innovation agility. Prioritising customer-centricity and strategic data utilisation enables businesses to forge deep connections with their audience, laying the foundation for sustainable growth.
Mohit recognises that data-driven insights fuel innovation, allowing organisations to introduce products and services aligned with customer preferences. Hence, adopting a “hybrid by design” approach involves seamlessly integrating efficient technologies, circular economy principles, and environmental factors into business strategies.
“This approach not only enhances competitiveness but also contributes to an eco-friendlier digital landscape,” Mohit observes.
Leveraging large-scale AI powered by renewable energy represents a significant stride toward sustainable IT practices, combining efficiency and environmental responsibility. By optimising workloads, minimising waste, and embracing circular economy principles, organisations can contribute to a more environmentally conscious technological landscape.
Mohit believes that to navigate the challenges in delivering sustainable and customer-centric experiences, businesses should integrate data security, sustainability, innovation, and adaptability into their approach. Ethical data practices, AI-driven insights, and flexibility are key elements in this endeavour.
Balancing data utilisation with stringent security measures is essential to maintain customer trust and avoid breaches. Harmonising innovation with sustainability objectives requires strategic decision-making.
“Ensuring data accuracy and reliability across various platforms is a consistent effort, and extracting meaningful insights from abundant data is crucial for informed decision-making,” Mohit concludes.
The pandemic has altered the nature of work considerably, requiring companies to find innovative strategies for ensuring continuity, boosting productivity and adaptability when handling emergency scenarios. One such adaptation has been the introduction of a hybrid work model, allowing employees to work from home for a portion of their workweek. Besides affording employees greater flexibility, this work model enables organisations to optimise their resource allocation.
Joseph Yang, Managing Director, Singapore at Hewlett Packard Enterprise, agrees that a hybrid work style can lead to cost savings in maintaining physical offices and related infrastructure. With employees able to work from anywhere with a strong internet connection, it also expands access to talent beyond the confines of a traditional office location.
Moreover, the adoption of a hybrid work model goes beyond its immediate benefits and significantly contributes to an organisation’s agility in navigating the dynamic and ever-changing business environment. This flexibility empowers companies to make swifter and more adept adjustments in response to shifting circumstances and emerging challenges.
Conversely, when organisations adopt a hybrid strategy, data bias often arises inadvertently, as Joseph shares. It is important that organisations acknowledge this issue and take a more proactive stance in addressing it. One approach involves harnessing artificial intelligence (AI) on a broader scale to transform data bias into a valuable source of intelligence.
AI proves particularly effective in identifying, managing, and rectifying bias, surpassing human capabilities in terms of accuracy and efficiency. As a result, AI is increasingly leveraged to mitigate data bias. It can swiftly and comprehensively analyse vast datasets, while also identifying potential bias-indicating patterns and providing relevant solutions.
Furthermore, AI possesses the capability to continuously evolve and enhance its bias-mitigation abilities through learning from newly acquired data. Consequently, the utilisation of AI can aid organisations not only in pinpointing existing biases within their data but also in proactively preventing the emergence of new biases in the future.
This strategic approach allows businesses to accelerate the adoption of a data-driven methodology that precedes and generates actionable insights. Consequently, organisational performance experiences a notable boost, and challenges related to information technology sustainability become more intricate, reflecting the rapid evolution of technology’s role in shaping businesses.
Joseph thinks that one of the pivotal domains for addressing this issue revolves around enhancing data centre efficiency. By implementing cooling solutions, transitioning to renewable energy sources, and designing data centres with energy-efficient layouts, organisations can significantly diminish their carbon footprint.
Furthermore, the adoption of lifecycle management techniques, data compression, and deduplication can curtail the demand for data storage and subsequently reduce energy consumption. Additional measures to mitigate the carbon footprint include decreasing travel through server virtualisation, promoting remote work arrangements and opting for environmentally conscious data storage solutions.
A commitment to sustainability, along with ongoing monitoring and transparent reporting, forms the cornerstone of an environmentally responsible data management strategy. This mindset can contribute to a more sustainable and environmentally friendly approach to information technology.
According to Joseph, the term “sustainable information technology” encompasses the adoption of information technology practices and tools that align with long-term sustainability objectives and demonstrate environmental consciousness. These strategies will significantly aid a more sustainable and eco-friendly approach to data management and technology infrastructure.
Joseph underscored the importance of thoughtfully selecting data centre locations that enable the implementation of efficient cooling systems and the utilisation of renewable energy sources. Just intentionally and strategically selecting locations can make substantial strides in reducing their carbon footprint and minimising their ecological impact.
Sustainable information technology not only benefits the environment, but also offers cost efficiencies, resource optimisation, and better operational results. This enables organisations to reduce energy consumption, reduce operational costs, improve resource allocation, and ensure business continuity through reduced downtime.
“Embracing sustainable information technology in line with increasingly stringent environmental regulations and customer expectations makes the organisation a responsible and forward-thinking entity in the modern business landscape,” Joseph concludes.
Architecting an intrinsically sustainable, data-first, and hybrid-by-design future represents a forward-looking approach that integrates three critical elements: sustainability, data-centricity, and hybrid infrastructure. This approach is poised to shape the future of businesses and technologies in an increasingly interconnected and eco-conscious world.
Ashutosh Sharan, Vice President of Customer Solutions for Southeast Asia at Mastercard, highlights Mastercard’s proactive involvement in various endeavours that fuse sustainability with digital transformation.
One noteworthy initiative is the introduction of the Priceless Planet Coalition, where Mastercard collaborates with organisations such as Conservation International to embark on an ambitious mission of restoring 100 million trees over five years. This undertaking ingeniously utilises technology to actively engage consumers in meaningful environmental conservation efforts.
Additionally, Mastercard remains steadfast in its commitment to advancing digital financial inclusion, particularly in underserved regions. Through the deployment of digital payment solutions, Mastercard aims to empower individuals economically, concurrently diminishing the dependence on cash transactions.
“Mastercard dedicates substantial data resources to propel sustainability initiatives.,” Ashutosh explains. “We analyse payment data and consumer behaviour to encourage environmentally conscious choices.”
The company also places a strong emphasis on supply chain sustainability, harnessing digital solutions to empower businesses in monitoring and enhancing the environmental footprint of their operations.
Furthermore, their initiatives to offer digital identity solutions for marginalised populations are aimed at bolstering financial access and sustainability within the digital economy.
Mastercard has established an ambitious objective of attaining carbon neutrality in its worldwide operations by the year 2050. To achieve this, they are actively integrating sustainable practices and cutting-edge technology to significantly diminish their carbon footprint.
Moreover, they are engaged in projects focused on smart cities and urban sustainability. These initiatives entail partnerships with cities to deploy digital solutions that enhance transportation systems and promote urban sustainability. In addition, Mastercard is dedicated to supporting digital education initiatives that advocate for sustainable practices among individuals and businesses alike.
Ashutosh acknowledges that aligning sustainability goals with customer expectations can be challenging due to factors such as insufficient awareness, conflicting priorities, and the perceived high costs associated with sustainable products. To overcome these obstacles, companies should implement clear and easily understandable communication strategies that highlight the mutual benefits of sustainability, while also providing incentives for making sustainable choices.
He further suggests that addressing the issue of limited product availability requires close collaboration with suppliers and partners, expanding accessibility through various means, and considering online sales options. Ensuring transparency within supply chains, adapting to evolving customer preferences, and demonstrating tangible and measurable sustainability impacts are all critical steps in meeting these challenges.
Building trust by avoiding greenwashing, tailoring sustainability efforts to local preferences, and proactively engaging and educating customers through events and collaborations are key strategies to align sustainability goals effectively with customer expectations. Ultimately, companies that prioritise transparency, education, and customer collaboration are better equipped to foster a shared commitment to sustainability with their customer base.
“Ensuring a consistent and seamless customer journey across various channels in a hybrid model necessitates a well-planned strategy,” Ashutosh explains. “It begins with centralising customer data through a CRM system, which serves as a foundation for personalisation.”
The significance of adopting an omnichannel approach, which entails maintaining consistent messaging, branding, and service standards across both physical and digital touchpoints, cannot be understated.
It is crucial for the integration of technologies to be seamless, enabling the smooth flow of data between these channels to facilitate effortless transitions for customers. This uniformity in branding, design, and messaging serves to reinforce brand recognition and build trust.
In Ashutosh’s view, personalisation driven by customer data is paramount, ensuring that customers feel genuinely understood and well-served, regardless of the channel they opt for. Providing a consistent customer support experience, whether through phone, email, chat, or in-person interactions, remains of utmost importance.
Ashutosh emphasises that mobile optimisation is absolutely crucial in today’s business landscape. Mobile experiences must align with and match the quality of desktop interactions. Moreover, he stresses the importance of continuous feedback collection and iterative improvement to ensure that customer experiences are constantly evolving and improving.
In addition, Ashutosh highlights the vital importance of robust cybersecurity measures and strict data privacy protocols. These are essential not only for protecting sensitive customer information but also for maintaining and reinforcing customer trust in the long term.
Dr. Tung Whye Loon, the Director of Data, AI & Research at SP Digital, a part of SP Group, spoke on how SP Digital has achieved successful integration of AI and data optimisation into various facets of its operations, reaping numerous advantages.
One noteworthy application is predictive maintenance, driven by AI, which allows SP Digital to anticipate equipment failures and proactively perform maintenance, thereby reducing unplanned downtime and bolstering asset reliability. Additionally, the utilisation of AI in demand forecasting optimises production and distribution, ensuring efficient operations and minimising issues like stockouts or surpluses.
“AI-driven fraud detection enhances customer protection and financial security, while customer segmentation enables more effective marketing campaigns through personalised targeting,” Dr Tung explains.
SP Digital is actively exploring additional applications of AI and data optimisation to continue advancing its operations. This encompasses streamlining energy consumption through the use of AI for scheduling production during off-peak hours and the implementation of demand-response programmes to manage energy demand more efficiently.
Furthermore, there is significant potential for enhancing customer service through AI. Chatbots and machine learning can play a pivotal role in addressing customer inquiries promptly and efficiently, while also identifying potential churn risks.
Additionally, AI-driven data analysis can be instrumental in fostering innovation. It can identify customer patterns and generate fresh ideas through natural language processing, thereby facilitating the development of innovative products and services.
These initiatives showcase SP Digital’s commitment to leveraging AI and data optimisation to transform its operations and enhance customer value, according to Dr Tung.
Harnessing the potential of large-scale AI for a data-first strategy requires a systematic approach aimed at transforming organisations into data-driven powerhouses. This journey commences with the meticulous collection and integration of data from diverse sources, with a focus on ensuring data quality and standardisation.
The application of AI-powered analytics, including machine learning and predictive models, then plays a pivotal role in unveiling hidden patterns and correlations within vast datasets, offering valuable insights crucial for informed decision-making.
Moreover, the establishment of scalable infrastructure, such as cloud computing and edge computing, becomes vital to accommodate the ever-expanding volumes of data and facilitate real-time analysis. Strong data governance practices, robust cybersecurity measures, and unwavering compliance with data privacy regulations are indispensable elements for safeguarding data integrity and security throughout this process.
Dr Tung stresses that actionable insights are derived through visualisation, reporting, and automated alerts, empowering stakeholders to make data-driven decisions.
“Continuous learning, feedback loops, and a data-first culture foster ongoing improvement, with cross-functional collaboration and measurable impact driving the adoption of AI-powered data strategies,” he believes. “Ethical considerations guide responsible AI and data practices, ensuring the ethical use of data and AI technologies throughout the organisation.”
In a resource-intensive, hybrid IT environment, achieving a harmonious blend of innovation and sustainability is paramount. This can be accomplished by embracing a multi-faceted approach that addresses both technological advancement and ecological responsibility. Organisations should prioritise energy efficiency and renewable resources to power their IT infrastructure, complemented by data centre optimisation techniques that reduce resource wastage.
Dr Tung believes that embracing cloud computing and hybrid models allows for dynamic resource allocation, minimising energy consumption, “Circular economy principles encourage the recycling and reusing of IT equipment, further reducing environmental impact.”
Additionally, encouraging innovation for sustainability promotes the development of green IT solutions and the integration of emerging technologies to optimise resource utilisation. Effective data optimisation and management strategies minimise data redundancy, leading to lower storage and processing requirements.
Dr Tung firmly believes that involving employees in sustainable practices and regularly monitoring key performance indicators related to sustainability serves as the foundation for nurturing a culture of accountability within the organisation.
By adhering to environmental regulations and actively collaborating with eco-conscious suppliers, the organisation ensures that sustainability remains a central focus in its IT operations. This commitment to sustainability underscores the organisation’s dedication to responsible environmental stewardship.
By implementing these strategies, organisations can effectively balance the demands of innovation with sustainability in resource-intensive, hybrid IT environments, reducing their environmental footprint and contributing to a greener, more responsible future.
Joseph Yang, the Managing Director of Hewlett Packard Enterprise (HPE) in Singapore, revealed that HPE encounters various sustainability challenges in its pursuit of sustainability goals. Among these challenges, one major concern is the substantial energy consumption associated with its data centres and manufacturing facilities.
Addressing these energy-related issues is a crucial aspect of the company’s sustainability mission. HPE has successfully implemented strategies to diminish energy consumption without compromising operational efficiency, thereby mitigating its environmental impact.
Additionally, being a technology company, HPE faces the challenge of managing electronic waste (e-waste) stemming from outdated equipment. To address this issue responsibly, HPE emphasises the need for proper disposal and recycling methods to minimise environmental harm associated with e-waste disposal.
HPE confronts significant challenges in its sustainability initiatives, including the need to ensure the sustainability of its extensive supply chain. This encompasses responsible material sourcing and ethical labour practices, both of which require diligent management and oversight.
Moreover, HPE faces the intricate task of balancing data privacy and security concerns with its sustainability objectives. This balancing act underscores the complexity of HPE’s sustainability efforts, as it strives to uphold its commitment to sustainability while safeguarding sensitive data and ensuring robust cybersecurity measures are in place.
Joseph notes that HPE acknowledges several sustainability opportunities within its operations. One significant avenue involves embracing energy-efficient technologies and adopting sustainable practices within its data centres and facilities. This approach presents an opportunity to reduce energy consumption without compromising performance, aligning with HPE’s commitment to sustainability.
Joseph is confident that HPE can further capitalise on circular economy principles by refurbishing and repurposing old IT equipment, promoting recycling, and extending product lifecycles. Collaborating with suppliers and partners enables HPE to drive sustainability throughout its supply chain, from responsible material sourcing to reduced emissions in logistics and transportation.
Leveraging its technological expertise, HPE can innovate sustainable IT solutions, such as energy-efficient servers and environmentally friendly data storage, he says. Harnessing data analytics and AI allows HPE to optimise operations for sustainability, including predictive maintenance to reduce energy consumption and data-driven supply chain improvements.
HPE’s engagement with customers through green IT solutions and services, along with a dedication to regulatory compliance, enhances the company’s reputation as a responsible and sustainable organisation.
“By addressing sustainability challenges and capitalising on opportunities, HPE is well-positioned to align its business objectives with environmental and social responsibility” Joseph concludes. “Ultimately, we are contributing to a more sustainable and environmentally conscious future for all.”
Alexis Crowell, Vice President and CTO, Sales, Marketing and Communications Group – Asia Pacific and Japan, Intel reiterated the significance of implementing and seamlessly integrating data within the organisation to enhance customer satisfaction. By maintaining a robust data history, services can be tailored to better align with the individual needs of customers, ensuring greater personalisation and relevance.
Well-integrated data allows organisations to respond quickly to customer issues or complaints, which can improve company image and build customer trust. Additionally, this data-driven approach empowers organisations to identify trends and patterns in customer behaviour, which can then be leveraged to formulate more potent and effective marketing strategies.
Alexis believes that effective data management not only enhances customer satisfaction but also enables organisations to streamline their internal processes, leading to cost reductions and improved overall efficiency. Consequently, prioritising data integrity and quality represents a valuable investment in the pursuit of long-term success for any organisation.
Alexis added that it is possible to align data-based organisations with information technology sustainability. This strategic focus not only promotes eco-friendly practices but also fosters long-term resilience and responsible stewardship of resources in the digital age.
“Organisations do not need to worry about not being able to achieve harmony between efficient and sustainable use of information technology,” she argues. “With the right commitment and smart investments, every organisation can take steps towards sustainable, environmentally friendly data management.”
Mohit emphasised the crucial role of engaging the entire organisation in this ongoing journey, asserting that it’s not solely the responsibility of the IT department. The far-reaching effects and advantages of sustainable information technology reverberate throughout the entire organisation.
He believes that ample resources and support are readily accessible to organisations aspiring to embark on the path of information technology sustainability. These resources encompass a spectrum of tools, expert guidance, best practices and collaborative networks, all designed to facilitate a smooth and successful transition toward sustainable technology practices.
“By tapping into these available resources, organisations can navigate the complexities of sustainability initiatives with confidence and vigour, fostering a brighter future for both their operations and the planet,” Mohit is convinced.
In closing, Mohit extended his gratitude to all the delegates for their presence and active participation. He firmly believes that their invaluable insights and contributions not only enriched the discussions but also solidified a collective commitment to forging a sustainable and progressive future.
In an era where technology increasingly shapes the way we manage daily life, its impact on crucial legal matters is often neglected. A commonly overlooked concern revolves around decision-making in unique situations.
If an individual becomes incapable of making decisions, it’s important to note that their next of kin doesn’t automatically assume legal authority to oversee their affairs. Instead, they’re required to undergo a lengthy and cumbersome court process to gain access to bank accounts or manage insurance payouts.
With this in mind, Singapore offers an option to deal with such circumstances. The Lasting Power of Attorney (LPA) is a crucial legal document allowing individuals to designate someone to act on their behalf if they become incapacitated. Recognising its pivotal role, the partnership between GovTech’s Services team and the Office of the Public Guardian (OPG) under the Ministry of Social and Family Development (MSF) in Singapore has led to a remarkable digital transformation in the LPA application process.
The collaborative solution from the Office of the Public Guardian Online (OPGO) is a pioneering platform aimed at simplifying and automating the LPA application process. This digital overhaul not only slashes the processing time from three weeks to a mere 15 minutes but also revolutionises the user experience.
The development of OPGO was not a mere technological leap; it was a carefully curated process. The team embraced design thinking methodologies, engaging stakeholders, conducting usability workshops, and even pilot-testing with various demographics, including medical professionals and legal experts.
The integration of the National Digital Identity platform brought forth Secure Electronic Signatures, eliminating the need for physical signatures and ensuring a secure environment for document verification. Data security measures were rigorously implemented to safeguard sensitive information, offering citizens peace of mind when engaging with the platform.
The OPGO team is eager to explore more avenues to ease citizen’s lives. They’re on a mission to integrate artificial intelligence and machine learning into document processing, anticipating even faster processing times and improved user experiences. By employing predictive analysis, they aim to broaden coverage with reduced manpower.
The agile methodology adopted, coupled with technology like low-code platforms, continuous integration and delivery practices, automated testing, and cloud technology, ensured adaptability and quality assurance throughout the project lifecycle. These measures were instrumental in refining OPGO’s usability before its launch and continue to facilitate its evolution.
The journey from manual processing to digitalisation has not only simplified bureaucratic procedures but also empowered individuals to take charge of their future in a technologically advanced, efficient, and secure manner.
In essence, the evolution of LPAs through technology is not just about paperwork; it’s a testament to how innovation can transform legal processes, making them accessible, efficient, and reliable for the benefit of society.
Since its launch in November 2022, over 57,000 individuals have used the OPGO portal to submit their LPA applications. The platform’s success surpassed key benchmarks for customer satisfaction, e-payment integration, digital signatures, and data pre-fill, proving its intuitive interface and functionality were well-received by citizens.
Until March 2026, citizens have the opportunity to benefit from a waived $75 application fee for LPAs, enabling them to use the efficient and user-friendly OPGO platform to secure their future.
Singapore recognises that technology has the potential to better people’s lives. They also understand that all segments of society should be able to understand, access and participate in an increasingly digital world.
OpenGov reported on the government’s commitment to supporting Singaporeans in this quest for perpetual learning. Senior Minister of State Tan Kiat How underscored the pivotal role of continuous learning and skills acquisition in navigating the dynamic landscape of the modern world. He shared the Forward Singapore report, a comprehensive guide to the nation’s major developmental shifts, urging those unfamiliar with it to explore its insights.
Secretary Leena Nandan of the Ministry of Environment, Forest and Climate Change has emphatically highlighted India’s proactive stance in achieving climate targets, particularly in sustainable cooling initiatives, during her address at the UNFCCC COP 28 in Dubai.
India’s commitment to reducing emission intensity stands as a testament to its proactive approach towards combating climate change. Initially setting an ambitious target of 33-35% reduction by 2030, India’s remarkable progress in this endeavour has surpassed expectations. By achieving a 33% reduction in emission intensity of GDP by 2019, the nation has not only showcased its dedication but has also demonstrated tangible results ahead of schedule.
Ms Nandan highlighted India’s continued efforts to scale up climate ambitions, acknowledging the global need for more substantial action to combat climate change. She underscored India’s dual focus on economic growth and environmental sustainability, exemplified through initiatives like the India Cooling Action Plan (ICAP).
Highlighting the importance of research into cooling technologies suitable for Indian climatic conditions, the Secretary emphasised the need for industry collaboration to expedite the adoption and scaling up of these advancements.
“India needs to bolster efforts to research on coolants that would be most appropriate to Indian climatic conditions,” Ms Nandan was quoted as saying.
India’s approach, she stressed, is centred on responsible and sustainable growth, setting the narrative for responsible economic expansion while maintaining ecological balance. The government’s commitment to implementing pioneering solutions was highlighted, inviting industry stakeholders to join in making India a global leader in cooling technologies.
The event also showcased India’s achievements in meeting targets under the Montreal Protocol, particularly in creating a sustainable cooling ecosystem, essential for environmental stability. Integrated approaches were prioritised to achieve sustainable cooling across various sectors, such as residential, commercial, cold-chain, and transport, anticipating increased cooling demands with the country’s economic growth.
India’s proactive measures, such as the phase-out of ozone-depleting substances like HCFCs well ahead of Montreal Protocol schedules, were highlighted. The country has been a pioneer in adopting non-Ozone Depleting Substances and low Global Warming Potential technologies, demonstrating its commitment to environmental preservation.
Additionally, the session included insights from industries and implementing agencies like UNDP, UNEP, and GIZ, emphasising collaborative efforts for the success of initiatives under the Montreal Protocol.
The comprehensive approach outlined during the event underscores India’s technological advancements, collaborative spirit, and unwavering commitment to sustainable cooling, positioning the nation as a trailblazer in climate-conscious technological solutions.
In India, the aspirations for sustainability transcend mere good ideals – they are embedded into the fabric of a visionary roadmap, ambitions designed to harness technology’s immense potential. This merging of innovation and environmental stewardship defines the nation’s commitment to redefining the trajectory of sustainable development.
Through a multifaceted approach, India seeks to leverage technological advancements to address critical sustainability challenges. From renewable energy initiatives and smart city development to the conservation of biodiversity and the adoption of eco-friendly practices in industries, the nation aims to create a blueprint where progress harmonizes with the planet’s well-being.
OpenGov Asia reported that, in a significant stride towards technological innovation and sustainable development, the Department of Scientific & Industrial Research (DSIR) and The Energy and Resources Institute (TERI) have joined forces to revolutionise India’s construction and wastewater treatment sectors.
This pioneering collaboration under the “Access to Knowledge for Technology Development and Dissemination (A2K+) Studies” Scheme of DSIR is aimed at aligning with India’s Smart Cities Mission and its ambitious commitment to achieving net-zero emissions by 2070.
DSIR’s allocation of two crucial research studies to TERI signifies a pivotal step in bridging the informational gap on advanced building materials, designs for energy efficiency, and the assessment of membrane-based sewage wastewater treatment systems for reuse and recycling.
Developing space sector innovation is Indonesia’s primary focus, diligently realised through various strategic partnerships. The successful launch of SATRIA, achieving connectivity milestones by delivering internet speeds of up to 150Gbps, marks a significant achievement for Indonesia in space exploration.
Furthermore, to sustain the progress and advancements in space technology, Indonesia continues its collaboration with the Indian Space Research Organisation (ISRO). This collaboration, initiated in 1995, has evolved into a crucial milestone, enriching knowledge and exploring the latest innovations in the space sector, as highlighted by Mila Kencana, the Head of the Legal and Cooperation Bureau at the National Research and Innovation Agency (BRIN).
BRIN plays a central role in fostering this collaboration. Mila Kencana explained that the cooperation began with India’s initiative to establish the Tracking, Telemetry & Command (TT&C) ground station in Biak, Papua, supporting the efficient launch of the Geostationary Satellite Launch Vehicle (GSLV). The Indonesian government welcomed India’s desire to collaborate, marking the beginning of a productive collaborative relationship in the space sector.
Over time, the collaboration between Indonesia and India has continued to evolve. The pinnacle was reached in 2018 when both governments signed the Framework Agreement on Space Exploration and Utilisation for Peaceful Purposes. This agreement reflects a shared commitment to space exploration and utilisation for peaceful purposes, encompassing not only the development of space technology but also scientific research, knowledge exchange, and the utilisation of space-related outcomes for the benefit of both nations.
This collaboration strengthens Indonesia’s position in the global space arena and creates new opportunities for economic growth, technological capacity enhancement, and sustainable scientific collaboration between the two countries. With a strong determination and a solid foundation of collaboration, Indonesia and India continue to explore the potential of space for peaceful purposes and mutual progress.
Mila expressed optimism about this collaboration, emphasising that with BRIN’s consolidation, ample human resources, and substantial infrastructure, Indonesia should be able to take over responsibilities as planned since 1995. Mila mentioned that the Transfer Agreement and IA Further Use are currently in the internal approval stage by the Indian government through ISRO and are envisioned to be signed soon. She believed that Indonesia can prepare human resources capable of acquiring knowledge transfer from experts predominantly from India.
Mila explained that numerous benefits will be gained from this collaboration, including transferring ownership of the Biak ground station from ISRO to BRIN. This is considered fundamental and crucial, signifying the continuity of cooperation and Indonesia’s capability.
Additionally, ISRO will provide satellite launch services using its vehicles. “There are two BRIN-made satellites that are not charged, and, of course, equally important is the enhancement of research and researcher, engineer, or technician capabilities,” added Mila.
Salim Mustofa, Director of Strengthening and Infrastructure Partnership at the Research and Innovation Agency, mentions that the progress of this collaboration has reached the signing stage and is planned to be executed soon.
“Biak is considered strategic for India to facilitate and launch their rocket activities and track launched satellites,” Salim explained. “It is expected that through Biak, satellite data reception activities can cover 20% of the ASEAN region; this is already included in ISRO and India’s grand design for the future,” Salim further elaborated.
Salim emphasised that space development is a crucial step for a country. “The importance of utilising space data for various sectors, including agriculture, the environment, and disaster mitigation. By collectively exploring the potential of space data, Indonesia and ISRO can present innovative solutions to local and global challenges,” he concludes.
Salim expressed optimism that the collaboration between Indonesia and ISRO will continue and develop into a closer and sustainable partnership. He emphasises that this collaboration goes beyond satellite launches or space infrastructure, encompassing knowledge exchange, human resource capacity development, and shared innovation. With a mutual understanding of each country’s needs and potential, this collaboration can have broader and more profound impacts on the space sector and related technological developments.
In an innovative partnership signalling a new era for tech education, the Hong Kong Science and Technology Parks Corporation (HKSTP) have partnered for a visionary programme called “Beyond Dreams”.
This pioneering initiative, backed by a generous HK$100 million donation from a charitable foundation, represents a landmark collaboration between the private sector and HKSTP in driving technological education and fostering future talent.
“Beyond Dreams” is a five-year commitment aimed at empowering secondary school and university students with immersive training, hands-on experiences, and exposure to corporate environments. The programme’s primary objective is to instil a positive perception of Innovation and Technology (I&T) among younger generations, nurturing their interest and motivation to contribute to the tech ecosystem in the future.
This flagship initiative, part of the “Beyond Dreams” programme, presents an immersive program specifically dedicated to exploring the practical applications of aerospace technology. During the launch, the pioneering project centred on aerospace technology was revealed, targeting secondary school students across Hong Kong.
This encompasses a series of activities such as aerospace seminars, educational visits to national space stations, and an innovative aerospace competition tailored for secondary school students.
The programme not only aims to showcase the nation’s strides in aerospace technology but also to kindle interest in STEAM (Science, Technology, Engineering, Arts, and Mathematics) subjects among students.
Commenting on this collaboration, the chairman of the charitable group, confirmed the commitment to nurturing Hong Kong’s youth and integrating them into the country’s developmental landscape. Dr Sunny Chai, Chairman of HKSTP, reiterated the organisation’s mission of leveraging technology for societal betterment and expressed enthusiasm for partnering with China Resources Group to groom the next generation of I&T leaders.
The programme garnered praise from Professor Sun Dong, who lauded the efforts of both entities in fostering talent. He highlighted the aerospace experience programme’s potential to spark interest in critical subjects, laying a robust foundation for future careers in innovation and technology.
Professor Vivian Yam, a member of the Chinese Academy of Sciences and President of the Hong Kong STEAM Education Alliance, emphasised the intrinsic link between STEAM education and the national aerospace industry. Furthermore, two students from Pui Kiu College shared their enlightening experiences from their summer trip to the Sichuan Aerospace Base, underscoring the programme’s impact on young minds.
The “Beyond Dreams” initiative signifies a significant leap forward in fostering a tech-savvy generation, poised to contribute to Hong Kong’s integration into the broader technological landscape. With the unwavering support of philanthropic entities and collaborative efforts, this programme aims to inspire and equip the youth, paving the way for a thriving innovation ecosystem and a brighter future for all.
Hong Kong is committed to fostering tech innovation and sparking interest in STEM fields. Through tailored educational programs and collaborative partnerships, the city is nurturing a generation passionate about technology. By integrating these efforts into curricula and fostering a dynamic ecosystem, Hong Kong aims to equip its youth with the skills needed to excel in a tech-driven world, paving the way for future breakthroughs and global contributions.
OpenGov Asia reported on the Bright Future Engineering Talent Hub (the Hub) at the City University of Hong Kong hosting the STEM Challenge and Summer Research Internship Presentation. The event attracted around 100 secondary students and representatives from educational institutions.
Established within the College of Engineering, the Hub organises a range of STEM activities, including a Summer Research Internship, STEM Carnival, Student Project Exhibition, and STEM Challenge. These endeavours aim to cultivate young talent for the dynamic engineering field and promote STEM education. In the last two years, the Hub has involved over 1,600 secondary students in these programs, attracting distinguished personalities to its events.
In Mohali lies a beacon of scientific advancement – the Institute of Nano Science and Technology (INST), India’s pioneering Nano-Science Institute. Embracing a monumental role in shaping India’s technological landscape, this institution is proof of India’s commitment to cutting-edge research and innovation.
INST commenced its transformative journey on January 3, 2013, and from its humble beginnings has now blossomed into a state-of-the-art campus sprawling over 35 acres in the Knowledge City at Sector-81, Mohali, Punjab.
Dr. Jitendra Singh, Minister of State for Science & Technology, emphasised the pivotal role of INST in spearheading research, generating groundbreaking products, and steering technology in the realm of Nanoscience and Technology.
Addressing faculty and students, he underscored the institute’s profound futuristic role, stating that its mission aligns seamlessly with India’s ambitious pursuit of a 5 Trillion Dollar Economy.
“INST is the first Nano-Science Institute in the country set up to undertake research and generate products/devices and technology in the area of Nanoscience and Technology for the benefit of the country,” revealed Dr ISingh.
At its core, INST aims to delve into diverse areas of Nanoscience and Technology, with focused endeavours in Agricultural Nanotechnology, Nanomedicine, Energy, Environmental Science, Quantum Materials, Nano Electronics, Microfluidics Based Technologies, and Nanobiotechnology.
As an autonomous research institution under the Department of Science and Technology, Government of India, INST operates under the esteemed National Mission on Nano Science and Technology (NANO MISSION), committed to propelling the growth and outreach of this transformative field.
The vision for INST extends far beyond its academic pursuits; it aspires to emerge as India’s premier research institution in Nano Science and Technology, contributing significantly to society across various domains, including agriculture, medicine, energy, and environment.
Moreover, INST does not confine its impact within the institution’s walls; it actively engages with the broader community, reaching out to schools and colleges, nurturing scientific aptitude among young minds, and showcasing the practical applications of science in daily life.
Dr. Jitendra Singh emphasised INST’s core mission – pioneering cutting-edge research with interdisciplinary dimensions, tackling global and local challenges in domains ranging from energy to healthcare. He encapsulated the institution’s ethos in its motto: “Knowledge of Nanoscience for the Nation.”
The institute’s objectives encapsulate a multifaceted approach, from advancing knowledge and nurturing young talent in nanoscience and technology to offering advanced training courses and fostering innovation through technology-based scientific projects. Moreover, INST is actively bridging the gap between laboratory research and industry applications, fostering collaborations, and advocating for the benefits and safety measures of Nano Science and Technology to the public and media.
The Institute of Nano Science and Technology (INST) is a testament to India’s commitment to scientific advancement and innovation. With a relentless pursuit of knowledge and a vision that transcends traditional boundaries, INST continues to pave the way for a future where Nano Science and Technology revolutionise industries, uplift communities, and propel India onto the global technological forefront.
India’s commitment to nano-technology extends far beyond national boundaries, embodying a dedication to fostering advancements in this transformative field. Embracing a spirit of collaboration and knowledge exchange, India endeavours to extend its expertise in nano-science and technology, contributing to global scientific progress and fostering international partnerships for the greater good of humanity.
OpenGov Asia reported that the Indian Institute of Technology Kanpur (IIT-Kanpur) and the African-Asian Rural Development Organisation (AARDO) jointly organised an international training programme, focused on exploring the application of nanotechnology in promoting plant growth and crop protection for sustainable agriculture.
According to an IIT-Kanpur statement, the programme served as a forum for experts from diverse fields to discuss and deliberate on solutions to meet the urgent global challenge of achieving food security and promoting sustainability in agriculture.
In the nation’s critical infrastructure landscape, K-12 schools are pivotal, serving as the foundation for future success and playing an indispensable part in the lives of millions of children, families, and communities. Recognising the importance of ensuring the safety and well-being of students, educators, and staff, the Cybersecurity and Infrastructure Security Agency (CISA) leads the annual Critical Infrastructure Security and Resilience Month. This initiative aims to educate and engage all levels of government, infrastructure owners and operators, and the American public about critical infrastructure’s crucial role in the nation’s well-being and the need to strengthen security and resilience.
Digital technology has become an integral aspect of modern education, and as schools navigate the complex landscape of security and resilience, leveraging digital tools and strategies becomes paramount. The intersection of education and technology presents various challenges and opportunities, especially in an evolving threat environment that includes cyberattacks alongside more traditional hazards.
As CISA encourages a Resolve to be Resilient, the emphasis extends to the education community, urging several measures and investments in resilience. The agency acknowledges threats’ increased frequency and intensity, encompassing natural disasters, targeted violence, and cyberattacks. The call to action is clear: prepare today to withstand or recover quickly in the event of an incident tomorrow.
To address the challenges an interconnected world poses, CISA collaborates with several federal agencies and non-government partners to provide actionable guidance, evidence-based practices, and digital tools. The goal is to empower school leaders to navigate the complexities of the digital landscape while fostering a secure and resilient environment for students and staff.
One critical resource CISA offers is the K-12 Bystander Reporting Toolkit, developed in partnership with the U.S. Secret Service National Threat Assessment Centre. This toolkit equips schools with simple strategies to implement and enhance safety reporting programmes, leveraging digital communication channels to facilitate reporting and response.
The K-12 School Security Guide Product Suite, another digital resource, offers districts and campuses tools and strategies to evaluate vulnerabilities, strengthen security measures, and enhance the protection of school communities. This suite reflects a comprehensive approach to digital and physical security in educational settings.
Recognising the importance of cybersecurity, CISA’s Cybersecurity for K-12 Education provides schools with tools, information, and resources to guard against cyber actors and reduce the likelihood of successful cyber incursions. Addressing systemic cybersecurity risks becomes an integral component of school safety plans as technology advances.
Further, CISA’s Tabletop Exercise Packages, designed to examine and test safety processes and plans through simulated exercises, incorporate digital scenarios to ensure that schools are prepared for various threat scenarios, including cyber incidents. This proactive approach helps schools identify digital resilience and response capabilities gaps.
The agency’s regionally based security advisors further contribute to building resilience by providing various risk management and response services, including guidance on addressing evolving digital threats. These advisors play a crucial role in ensuring that schools are equipped to handle the dynamic challenges posed by the digital landscape.
In the digital age, where information is shared at unprecedented speeds, CISA administers SchoolSafety.gov, a Federal interagency website serving as a one-stop access point to school safety information, resources, and tools. This platform covers various topics and threats, offering a holistic approach to creating comprehensive and sustainable school safety plans.
Critical Infrastructure Security and Resilience Month reminds the entire school community to unite in advancing safety efforts. The focus on digital resilience highlights the need for ongoing preparedness and adaptation to changing risk conditions. Throughout this month and beyond, CISA reaffirms its commitment to assisting school communities in maintaining safe, secure, and resilient learning environments in the digital era. The agency’s dedication to leveraging digital technology to benefit education underscores the importance of an inclusive and collaborative approach to cybersecurity and resilience in the nation’s schools.
In a stirring address at the Emerging Enterprise Awards (EEA) 2023, Senior Minister of State Tan Kiat How underscored the pivotal role of continuous learning and skills acquisition in navigating the dynamic landscape of the modern world.
Emphasising that education should be viewed as a lifelong journey, extending beyond formal academic years, he articulated the need for individuals to adapt to the evolving demands of an ever-changing workplace.
Acknowledging the government’s commitment to supporting Singaporeans in this quest for perpetual learning, Tan Kiat How also appealed to business owners and industry leaders to create an enabling environment for employees to upgrade their skills. He highlighted the Forward Singapore report, a comprehensive guide to the nation’s major developmental shifts, urging those unfamiliar with it to explore its insights.
The Senior Minister of State asserted that embracing technology as a strategic enabler is integral to overcoming traditional constraints and enhancing competitiveness. He underscored Singapore’s pioneering role in digital technology adoption, dating back to the 1980s when the nation became one of the first in the world to integrate computers into its public service and workplaces.
Singapore places a paramount emphasis on the pivotal role of digitalisation in revolutionising its educational landscape. With a focus on enhancing learning experiences, fostering global competitiveness, and preparing students for the future workforce, the nation is embracing innovative teaching methods and personalised learning through advanced digital tools.
The integration of technology not only streamlines administrative processes but also facilitates seamless transitions between in-person and online learning models. This commitment to digitalisation reflects Singapore’s dedication to staying at the forefront of educational innovation, equipping students with essential technological skills for the evolving global landscape.
This commitment to technological advancement has persisted, forming the bedrock of Singapore’s digital foundation. Senior Minister Tan shed light on the government’s SMEs Go Digital programme, an initiative integrating emerging technologies like artificial intelligence (AI) and cloud services into Industry Digital Plans (IDPs).
These IDPs serve as roadmaps, guiding businesses across various sectors in adopting digital solutions and upskilling their workforce. In a recent example, the Tourism (Attractions) IDP incorporated AI to streamline workflows and provide data-driven insights, enhancing decision-making for attraction operators.
The government’s holistic approach extends beyond specific sectors, with a thorough examination of industry disciplines sector by sector. This involves updating strategies, incorporating emerging technologies, and ensuring that small and medium-sized enterprises (SMEs) can boost productivity and competitiveness while navigating the complexities of digital transformation.
Senior Minister Tan cited the Chief Information Security Officers-as-a-Service initiative, where cybersecurity consultants aid firms in enhancing cyber resilience through “check-ups” and tailored health plans.
Encouraging firms and networks to actively engage with these programmes, Senior Minister Tan emphasised the need for Singapore to embrace its agency in shaping its future. He urged the nation to leverage its strong foundation and the strategic roadmap outlined in Forward Singapore.
As Singapore charts its digital odyssey, the EEA 2023 serves as a platform not just for acknowledging achievements but for inspiring a collective commitment to a future where technological innovation and lifelong learning propel the nation to new heights.
The Senior Minister of State added that Singapore’s exceptionalism relies on collective ambition, hard work, and unity, ensuring that the nation continues to defy the odds and stand as a beacon on the global stage.