In-mall Distribution, Dock Scheduler and Queue Management
(DSQ) System, Offsite Consolidation Centre and federated locker infrastructure
can help achieve systemic improvement, that can be exportable to other urban
Image credit: IMDA
Today, the Infocomm Media Development Authority of Singapore
the Logistics Industry Digital Plan (IDP) for SMEs.
In addition to helping SMEs in the logistics sector to
digitalise, the Logistics IDP will also guide SME logistics companies towards
participating in impactful national innovation initiatives such as In-Mall
Distribution, Federated Lockers, the HIVE (Highly Interconnected and
Vibrant E-trade) portal and the National Trade Platform (NTP).
In a factsheet
attached to the press release, details are provided on some of these
sector-wide projects, which aim to create a digitally-enabled distribution
eco-system. Shared infrastructure and consolidated deliveries can help in asset
optimisation across the sector, rather than only at enterprise level.
In-mall Distribution (IMD)
The IMD concept is enabled by various technologies including
a dock scheduler and queue management system, where logistics service providers
are able to book time slots to make deliveries. This solution will
significantly reduce vehicle delivery queues into a mall.
The IMD process also involves an In-Mall Logistics Operator
(IMO) stationed within the mall unloading bay to receive and consolidate
deliveries from suppliers before making the last-mile delivery to retailers
within the mall.
In addition, the IMO can offer other value-added services
such as unloading bay facility management, security pass management, concierge
services (e.g. bag/luggage deposit, cold storage facility), home delivery, meal
delivery for F&B establishments, e-commerce pickup service and Just-In-Time
replenishment or goods transfer for retailers.
Dock Scheduler and
Queue Management (DSQ) System
The DSQ was deployed for the IMD at Tampines Mall in June
2016. This solution can also be used at the Offsite Consolidation Centre
The DSQ deployed at Tampines Mall provides last mile
delivery visibility to the Mall tenants and identifies vehicles that overstay
in the mall loading bay lots. It can react to deliveries coming too early and
remove original booking slots for others as necessary.
The DSQ system also analyses data, develops reports and sends
alerts to process administrators, allowing planners to gain insights and make
data-driven decisions on the process to benefit IMOs, drivers and retailers.
Both internal and external users can access the application
anytime via multi platforms, so that multiple parties can log on to make
bookings and IMO personnel can verify approved vendors for their delivery
The In-Mall Distribution can work with another Urban
Logistics model – the Offsite Consolidation Centre (OCC). Before delivering to
malls, trucks with less-than-full loads can consolidate and sort their goods in
the OCC. Goods can be re-loaded and then delivered to their intended
destinations on a single truck within the same day. This reduces the number of
trucks going to the same destination and improves truck load utilisation.
Technologies such as cloud-based dock scheduling solutions
and queue management systems, can be similarly deployed to enable efficient
Advanced robotics can also be deployed to help sort goods,
while fleet optimisation solutions can enable smooth, tracked and optimised
delivery from the source to the destination.
& Trace System
Complementarily IIMDA is also conducting a community-based
track and trace system trial for the OCC users and operators to better track
their cargoes across the supply chain. This solution will provide actionable
visibility to both consignor and consignee across multiple stakeholders
managing different parts of the supply chain, giving them better certainty of
the fulfilment service and the ability to intervene in a timely manner to
manage potential service lapses or contingencies.
This is an open delivery network, comprising parcel lockers
and collection points, to work alongside existing door-to-door delivery. This
will help improve productivity for last mile delivery services. Whenever
deliverymen arrive at the recipient's home when no one is in, cost per delivery
Federated lockers will provide an alternative delivery
option to consumers to collect their purchases at their convenience.
The nation-wide parcel locker network is intended to be
pervasive enough for consumers to reach the nearest locker from their home
within the walking distance of 250 meters, or along the consumer commute path
to work or returning home in part of the public transport network.
There might be many different locker hardware and interfaces
in the network. An inter-operable platform will be deployed to allow users such
as merchants, market places, logistics service providers and end consumers to
have a consistent and uniform interaction with the federated lockers network.
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