The Malaysian Communications and Multimedia Commission (MCMC) in collaboration with the telcos recently formed an Industry Task Force for Data Verification, which aims to verify the integrity of prepaid subscriber’s database and to rectify unmatched data from the Service Providers’ database.
This is also part of the Commission’s efforts in its review on the Guidelines on Registration of End-Users of Prepaid Public Cellular Service, to strengthen the registration process to address false registration issues, security and data integrity thus ensuring the interest and rights of consumers are being protected and looked after.
The verification exercise which began in April and concluded at the end of May revealed a total of 708,392 numbers that were found to be unmatched. The results of the verification were then shared with the respective Service Providers on June 5, 2017 and they were given until December 31, 2017 to take the necessary actions.
Any breach of the Guidelines is an offence under the Service Provider’s License Condition and action can be taken under Section 242 of the Communications and Multimedia Act 1998. As of 2016, 64 compounds have been issued by MCMC amounting to RM3.17 million for non-compliance to the Guidelines.
Users who are affected are advised to re-register their details and give their full cooperation by contacting their respective Service Providers for specific enquiries on the data verification exercise. Service Providers shall suspend and terminate the prepaid services immediately if users’ information were found to be inaccurate or falsely registered and were unable to be rectified within the stipulated time given. Upon termination, the remaining balance for the prepaid services will be forfeited and Service Providers are under no obligation to re-issue the same number to the users during any new registration in the future.
To ensure the integrity of the database, MCMC will regularly audit the registration data by the Service Providers and its representatives.
Further information on the implementation of guidelines and a set of Frequently Asked Questions (FAQs) can be found here.