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Malaysia gets on-demand home caregiving services platform

According to a recent report, a caregiving services platform that melds qualified care professionals with smart technology to provide on-demand home caregiving for seniors, officially launched in Malaysia.

The company is rolling-out its solution in Kuala Lumpur and selected areas in Selangor, with a view to expand to other states in Malaysia in the near future.

The launch also featured a panel discussion comprising experts from academia and the government, discussing ‘How Malaysia is Preparing for its Ageing Future’.

The panel featured a variety of insights from the high-ranking officials from various governmental agencies like the Institute for Public Health in the Malaysian Ministry of Health, and the National Welfare and Development Council of Malaysia. As well as the CEO and Co-Founder of the platform.

During the session, the panellists deliberated pressing issues that Malaysia’s aged care sector faces.
This includes making quality aged care more accessible to all Malaysians, how care provisions and services need to be innovated for the modern local landscape, supporting government leadership in national aged care, as well as creating avenues for increased public-private partnerships to promote the sustainable growth of the aged care sector.

The co-founder noted that the company saw the pressing need for holistic care services that not only met seniors’ medical needs, but also helped them be more mobile and functional. They saw the need for emotional and social care to them in the comfort of their own homes.

Ultimately, the aim to help give family members and primary caregivers respite, helping them self-care so they can continue to be a support to those around them.

Malaysia’s Healthcare National Key Economic Area estimated that the country will reach ageing nation status in just 10 years, with more than 15% of the population being aged 60 and over by then.

The platform aims to see the urgent need to revamp the state of aged care in the country and is therefore supporting efforts to improve the standard of aged care by mobilizing and activating a local caregiving workforce.

All of the platform’s professionals in Malaysia are Malaysian citizens from diverse backgrounds who have met stringent selection criteria. This includes multi-tiered interview processes, thorough background checks as well as training sessions that are recognized by established local partners such as the International Medical College.

Then, by using smart technology, the platform’s proprietary matching engine links its Care Professionals with care recipients according to their specific needs – from the type of ailment and treatment needed to language preferences.

Available on web and mobile avenues, the platform utilizes real-time home care data to provide 24/7 visibility between the care recipients, care owners and care professionals. This allows for full visibility on the persons being cared for and helps to ease the entire caregiving process; such as managing visits, payments and care reporting.

Throughout 2018, the company worked with families in Malaysia to learn more about the challenges Malaysians face when looking for suitable care for their elderly loved ones. The company has been growing its team of Care Professionals in Malaysia and aims to bring onboard 100 care professionals in 2019, as well as sign up 1,000 in three years’ time to support its growing client base.

The platform’s Head of Expansion in Malaysia noted, upon speaking with many Malaysians who are looking for homes for their elderly, the opacity of information and processes makes them wary of other elder care services.

However, the platform utilises technological and human resources to provide high-quality care to the aging citizens of Malaysia to help soothe the worry involved in aging.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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