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Mark Grilli, Vice President of Acrobat Solutions, on organisations migrating to the age of digitisation

Mark Grilli

At the end of 2015, Adobe announced some significant new e-sign capabilities in Document Cloud that will make electronically signing documents and contracts easier than ever before.

New functionality includes a visual drag-and-drop Workflow Designer, digital signatures (a more advanced, secure form of e-signatures) and Enterprise Mobility Management and Signature Capture that makes on-the-go signing a breeze.

“Companies are in the midst of massive digital transformation, with a relentless push to streamline all business processes,” said Bryan Lamkin, Senior Vice President and General Manager, Digital Media, Adobe.

“New e-sign capabilities in Adobe Document Cloud, including digital signatures and breakthrough mobile functionality–will bring a new level of efficiency to core business processes by eliminating the time lag and cumbersome paperwork associated with securing ink signatures."

These efforts to upgrade and transform their e-sign services has not gone unnoticed. Satisfied clients include the likes of local operators, such as SMRT Corporation.

“Our experience with Adobe eSign services has been excellent,” said Alfred Aloysius, Director, Strategic Sourcing, SMRT Corporation Ltd, a leading multi-modal public transport operator in Singapore.

“The implementation was quick and fuss-free, and the approval process now is a lot less laborious. We’re pleased with the increased mobility that Adobe eSign has brought us, as contract approvals can now be done on the go. Efficiency and productivity have increased for more than 300 employees who use the eSign services across 12 departments, including Finance, HR and Commercial; we have recognized a reduction of document handling fees by more than S$100,000 since November 2014.”

Adoption of electronic signatures is soaring due to the competitive edge they afford organisations of all sizes.  However, many organisations are required to use digital signatures, a more advanced, secure form of e-signature, which is also set for EU-wide adoption beginning July 2016.

Powerful new capabilities introduced include Breakthrough workflow automation, with drag-and-drop Workflow Designer, visually create easy-to-follow workflow templates for senders to follow a consistent signing process every time, Digital Signatures, which comply with advanced signing requirements in the EU and regulated industries, New global data centers, and Enterprise-class control, that can eliminate extra steps and get signing done faster with an all-new send agreement experience.

Enabling the Mobile Workforce

Adobe eSign Manager DC is an upgraded mobile app companion for Document Cloud eSign services and Adobe Acrobat DC. It lets users easily e-sign documents and forms, send them for signature, track responses in real-time, and get instant signatures with in person signing.

The eSign Manager DC app now features powerful new functionality, including Enterprise Mobility Management, allowing for secure use of Document Cloud mobile apps and devices using Android, Signature Capture, which lets employees take a photo of their signature on their phone to use on documents, and Signature Sync, which gives employees access to their signature through automatic synchronization.

OpenGov sat down with Mark Grilli, Vice President of Acrobat Solutions, Adobe Systems, to get his take on how these upgrades will help public sector organisations embrace digitisation, and effectively, improve their services.

Within the region, they are seeing more public sector interest in these solutions as organisations are moving to digital platforms.

“We are seeing much more public sector interest, and in some sectors which are somewhat surprising. While you would imagine it would be used for every kind of process that would require documentation, it could be used for those,” said Mr. Grilli, “But for something like applying for a fishing license, the simple cumbersome things that aren’t always the most critical things are often where we see the first levels of adoption.”

Mobility was a key focus in developing these solutions, as more and more services are offered on the go and people are more often on mobile devices than ever before. The e-sign capabilities allow streamlining of applications and processes to get things done quicker, some of which would traditionally take days to complete.

“We are seeing applications where people can sign up for new internet service with a technician who has an iPad. Although it may be offline, it can sync up once it is online and push the application through,” Mr. Grilli stated, “What we hear more and more often is that Government agencies are shocked at how long these processes take, and how these solutions would benefit them, cutting processes from days to hours.”

Adobe found a way to make these processes easier to track and manage with e-signatures. No more worries about where the document is and who is left to approve and sign off, all of this is monitored by the workflow.

“What we found is that organisations are just wanting to extend where the breakages are. What we see in the sales example, is that they sent out a quote (the most important part of the engagement) and go blind,” Mr. Grilli explained.

“With e-signatures, you can see if they opened it, if they did not open it, how many times they opened it, and I can know who to follow up with. That incredible amount of visibility allows you to get more work done and know where to apply your resources.”

Moving forward, these solutions will provide organisations with the tools and resources to make their services run more efficiently. Long gone are the days where we are tracking people down to find vital documents and contracts and we can keep the workflow moving along.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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