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New SingPass mobile app to simplify access to Singapore Government services

New SingPass mobile app to simplify access to Singapore Government services

Minister-In-Charge of the Smart Nation Initiative Dr Vivian
Balakrishnan provided updates
of Singapore’s Smart
Nation Strategic National Projects
in the Singapore Parliament yesterday.

The National Digital
Identity (NDI) framework is one of the five strategic projects announced
last year. With transactions being increasingly digitised in the public as well
as the private sector, the Singapore Government is developing a NDI system,
extending from the SingPass
[1] platform. The system will provide
users with a single digital identity to transact with both the Government and
private sector in am more secure and seamless fashion.

The NDI System is planned to be operational in 2020, with
progressive trials for digital signatures to facilitate paperless transactions.
The Government Technology Agency of Singapore (GovTech) will work with the
private sector to drive widespread adoption and develop more value-added
services that build on the NDI, such as signing of digital agreements, for
increased productivity and reduced business costs.

Several new initiatives under the NDI were revealed
yesterday, including the planned launch of a SingPass Mobile app providing an enhanced
two-factor authentication method and extending the use of the Government’s MyInfo profile to more
government to citizen services.

SingPass Mobile app

As part of the NDI, the Government will be launching
SingPass Mobile app. GovTech is conducting internal trials for the mobile app and
will progressively roll it out for public use in the second half of 2018.

This will be an alternative 2FA (two-factor authentication) method
to the existing 2FA modes to provide citizens with a simpler process of logging
into government digital services.

The authentication will be done through a secure soft token
stored on the phone, and a user-determined six-digit passcode or fingerprint, which
will provide enhanced security compared to using SMS one-time passwords.

With SingPass Mobile, citizens will be able to use their
phones to log in and transact securely on-the-go without carrying a physical
token. Users would not need to key in their passwords every time they log in to
a digital service. Users based overseas can also authenticate themselves for
Government digital services using their mobile phones and without the physical
token.

Extending the use of MyInfo
to more Government services

MyInfo is a “Tell Us Once” service where users are not
required to repeatedly provide and verify the same personal information to
government agencies when transacting online. After the user has successfully
authenticated his identity via SingPass, his/ her basic government verified
personal details will be used to fill up online forms from participating
agencies, each time they perform a transaction. Last year it was announced
that by December 2017, all registered SingPass users will have a MyInfo
Profile.

In May 2017, MyInfo was extended
to the banking sector
in a pilot with five participating banks. When
transacting, consent is sought before personal details of bank customers are
retrieved from MyInfo. To date, almost 30 digital banking services have been
onboarded, including applications for credit cards and the opening of new bank
accounts. According to a government factsheet, the use of MyInfo has resulted
in an average decrease of up to 80 per cent in application time for users, with
banks reporting up to 15 per cent higher approval rate due to the better data
quality.

As of January 2018, MyInfo is linked to 70 government
services (the list of available services is available in Annex A of this facsheet).
By the end of this year, 160 government-to-citizen (G2C) digital services,
which make up almost all G2C services, will be linked to MyInfo.

In November 2017, the MyInfo Developer & Partner Portal
was launched
allowing developers to prototype digital innovations through the use of an
experimental API sandbox, and helping businesses integrate their services with
the Government’s MyInfo service. Since its launch, over 2,000 developers and
partners have visited the portal, with more than 100 businesses expressing
interest in using MyInfo for their digital services.

Benefits for citizens
and businesses

The NDI provides the convenience of a single digital identity,
saving time and effort for citizens when they use their MyInfo profile that
contains government-verified data for transactions with any digital service.

They will no longer have to remember different usernames and
passwords for services or carry multiple security tokens to transact online. Citizens
will be able to use their smartphones to transact conveniently and securely
on-the-go with the Government, as well as the private sector, even when
overseas.

The NDI as an open platform with published interoperability
standards, will also be beneficial for businesses, helping them build value-added
services. The Government will encourage the private sector to build services on
top of the NDI platform. An example of a value-added service is digital
signing, which will facilitate end-to-end digitalisation of business processes
to unlock potential efficiency improvements.

In addition, stronger Security and Trust NDI can better
protect high-value transactions and will also support the use of biometrics for
added identity assurance of their customers.

[1] Singpass provides
a gateway to hundreds of e-services provided by more than 60 government
agencies.

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