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New solution for e-form registration launched in HK

The Smart Government Innovation Lab in Hong Kong has launched a new solution, developed by one of its incubated tech firms. The solution is now ready for acquisition by other firms, government agencies and academic institutions.

Solution description

The solution is called the NoQ E-Form registration and quota distribution for massive traffic. NoQ offers an innovative way to record e-form entries that expect tens of thousands or even millions of visitors in a short period of time. It has a built-in anti-bot function to avoid DDoS attacks.

The solution is based on the latest cloud technology and it is well-proven in many scenarios including masks sales or free mask distribution during the COVID-19 epidemic situation.

The traditional public-facing online systems that require users to input data always fail to operate due to the overwhelming number of visitors.

Server failures contribute a very negative image to the public and generate negative media coverages. To all kinds of public-facing registration systems, especially when the registration is first-come-first-serve, improving the performance of the system is critical to service level and public relation concern.

Application Areas

The technology can be applied in the following areas Commerce and Industry, Recreation and Culture as well as Social Welfare.

Technologies Used

The solution employs Cloud Computing and Mobile Technologies.

Use cases

An efficient e-form system could improve the user experience. Big scale lucky draws like the Hong Kong New Year Countdown Lucky Draw, cash handouts to general citizens, booking badminton courts through Leisure Link are some of the best use cases.

The solution allows millions of visitors to fill in e-form to register at the same time, then the visitors will immediately receive a confirmation within seconds after checking if the quota is available.

The traditional way might require a very powerful server and a very fast database which is very expensive and difficult to serve million class traffic. Only a fully distributed, cloud-native solution can eliminate the chance for Denial of Service due to sudden heavy traffic.

The solution’s cost is calculated per quota, in our previous experience for selling masks, for example, if there are 100,000 quotas available, the pricing model would be 100,000 depending on various factors. No extra ongoing maintenance and hosting cost. Flexible pricing model could be made upon discussion.

The public could have a fair and fast environment to compete without bots, spend less time queuing online for registration.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.

I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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