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One-stop model service centre launched in Dubai offering government service packages around birth, marriage and employment

One-stop model service centre launched in Dubai offering government service packages around birth

Above image: His Highness Sheikh Mohammed bin Rashid Al Maktoum (Credit: Government of Dubai media office)

The Dubai government launched a one-stop service centre on September 9, called ‘Services 1’, integrating artificial intelligence solutions from IBM and robotics technologies. The centre will act as a pilot for future service centres.

Initially the model centre is offering services from 14 government agencies. The model centre also acts as a gateway to more than 100 smart services from eight government entities through ‘SmartPass’ e-identification, which allows users to access UAE Government services using a single account. Customers can also utilise robots to record audio-video suggestions on the spot.

The centre currently offers three distinct service packages to the public, around three important life moments, birth, marriage and employment.

Structuring services around such crucial moments of life is a rising trend in digital government around the world, with relevant government services across different agencies being bundled together for citizens to access and reducing their need to seek out and transact with multiple government agencies. For example, New Zealand has  SmartStart, a cross-agency initiative that gives parents easy online access to information, services and support during pregnancy and baby’s first years. Singapore has included Moments of Life as one of its key national strategic projects under its Smart Nation plans. 

The ‘Mabrook Ma Yaak’ (transliterated from Arabic and means ‘congratulations on your newly born’) package prepares all the official documents for newly born babies. Pilot testing for the service is currently underway at three hospitals in Dubai, Abu Dhabi and Sharjah.

The ‘Mabrook Ma Dabbart’ (transliterated from Arabic and means ‘congratulations on your marriage’) also prepares all the official documents for newlyweds and facilitates submission of applications for a housing loan. The ‘Employment’ services package allows small companies to complete all the government paperwork for registering their workers.

Vice President, Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum said, “This model centre is only the start; a step with many steps to follow and an innovation that paves the way forward for the UAE to become No.1 worldwide in government services.”

The first marriage at Services 1 was held on September 9, using the service package "Mabrook Ma Dabbrat", which employs a smart technology in linking the centre with an official in Dubai courts to complete the marriage contract according to the Islamic Sharia and legal procedures.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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