Initiatives announced for improving access for the hearing impaired include hearing loops, remote live captioning and remote Auslan interpreting
(Image by NY/ CC BY-SA 3.0)
As governments take more and more of their services online, ensuring that citizens with special requirements are not left behind or excluded is critical. Sometimes, simple applications of available technology can serve go a long way. A few days ago, Service NSW announced a slew of initiatives for improving access for the hearing impaired. Service NSW provides a “one‑stop shop” for citizens transacting with government, offering a range of services from the state government in New South Wales ,such as motor vehicle registration, driver license renewals, marriage certificates, fishing licenses, national park passes and more.
Minister for Finance, Services and Property, Dominic Perrottet and Minister for Disability Services, John Ajaka made the announcement. Mr Perrottet said, “Customers remain at the heart of everything that Service NSW does, and we are continuing to improve the customer experience for all people in NSW.”
The technology solutions introduced are:
These technologies build on accessibility features already in place across the Service NSW network, in store and online, to assist those with special access requirements.
Remote Auslan interpreting and live captioning will be rolled out in December, starting with 6 sites, Parramatta, Blacktown, Liverpool, Newcastle, Wollongong and Tweed Heads. Hearing loops will be made available at Parramatta and Blacktown in December. There are plans to expand the use of the technology to up to 80 locations by around mid-2017.
Media release: New accessibility tech coming to Service NSW
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