Singapore Cyber Crime Cases Increase but Common Cyber Threats are Down

The number of common cyber threats detected in Singapore saw a decrease in 2018, although Singapore continues to be the target of cyber-attacks by advanced actors. These are findings released by the Cyber Security Agency of Singapore (CSA) in the Singapore Cyber Landscape 2018 publication today.

Decrease in Common cyber threats

Common cyber threats – such as website defacements, phishing, ransomware and Command and Control (C&C) servers – were observed to have decreased in 2018 compared to the year before. 605 website defacements were detected in 2018, as compared to 2,040 in 2017. There was a 30 per cent decrease in phishing URLs with a Singapore-link, from 23,420 URLs in 2017 to 16,100 URLs in 2018 and 21 ransomware cases were reported to CSA in 2018, a decrease from 25 in 2017.

Cybercrime cases continue to rise

The Singapore Police Force reported that cybercrime continued to rise, with 6,179 cases reported in 2018 and accounting for about 19 percent of the overall crime in Singapore. 1,204 cases were investigated under the Computer Misuse Act, an increase of about 40 per cent compared to 2017.

Online scams continued to be a concern, with about 2,125 ecommerce scams reported in 2018, where victims lost a total of about S$1.9 million. 70 per cent of such scams took place on e-commerce platform Carousell, and involved electronic products and tickets to events and attractions.

Separately, 378 business email impersonation scams were observed in 2018, up from 332 cases in 2017. Businesses in Singapore suffered losses of close to S$58 million in 2018, an increase of about 31 per cent from 2017.

Report anticipates future cyber crime trends

Despite the decrease in the number of common cyber threats detected in 2018, Singapore has been, and will continue to be, the target of cyber-attacks by Advanced Persistent Threat (APT) groups and other actors. In 2018, notable incidents included cyberattacks on SingHealth and a number of universities in Singapore. These incidents highlight the need for organisations, businesses and individuals to stay vigilant and strengthen their cybersecurity to keep pace with increasingly targeted and sophisticated threats.

Mr David Koh, Commissioner of Cybersecurity and Chief Executive of CSA, said, “Cybersecurity incidents made some of the biggest headlines in 2018. Data breaches across various industries affecting high-profile organisations were reported but smaller businesses and individual users were not spared either. We have to learn from these incidents and push further in our cybersecurity efforts collectively as a nation, so that we can defend ourselves against increasingly sophisticated threats and prepare ourselves for a digital future.”

The report also identified six anticipated cybersecurity trends in the near future. These include more frequent data breaches, increased threat to global supply chains and more disruptive attacks against the Cloud. Smart buildings and connected systems will also face greater risks of attacks, given the proliferation of Internet of Things (IoT) devices and connected industrial control systems.

In addition, threat actors may leverage on Artificial Intelligence (AI) to search for vulnerabilities and create smarter malware. They are also likely to target and manipulate biometric data to build virtual identities and gain access to personal information.

AI for Personalised Myeloid Leukaemia Treatment in Singapore

Researchers from Singapore General Hospital (SGH), A*STAR’s Genome Institute of Singapore (GIS), and Duke-NUS Medical School have used artificial intelligence (AI) to speed up the identification of vital biomarkers that can identify patients with chronic myeloid leukaemia (CML) at diagnosis who will not respond to standard therapy.

These patients may be eligible for a life-saving bone marrow transplant in the early stages of the illness with this favourable prognosis.

A genetic mutation that causes a tyrosine kinase enzyme to turn on permanently causes CML, a specific type of blood cancer. In the bone marrow, a blood stem cell experiences a mutation that transforms it into an aggressive leukaemic cell that eventually takes over the creation of healthy blood.

Tyrosine kinase inhibitors (TKI), which turn off the tyrosine kinase that the genetic mutation switched on as a result, are the standard treatment for CML. But not everyone reacts the same way to these medications. Some individuals respond very well to the point that their life expectancy would be regarded as typical, at the other end of the range.

Besides, some individuals do not respond at all, and their sickness develops into a severe condition known as a blast crisis that is resistant to all sorts of conventional therapy.

Finding out if a patient is resistant to TKI therapy earlier could make the difference between survival or early death because the only cure for blast crisis is a bone marrow transplant, which would be most successful when carried out during the early stages of the disease.

“Our work indicates that it will be possible to detect patients destined to undergo blast crisis when they first see their haematologist,” said the study’s senior author and associate professor, Ong Sin Tiong of Duke-NUS’ Cancer & Stem Cell Biology (CSCB) Programme.

He added this may save lives since bone marrow transplants for these patients are most effective during the early stages of CML.

Researchers made an “atlas” of cells by taking samples of bone marrow from six healthy people and 23 people with CML before they were treated. The map let them see the different types of cells in each sample and how many of each type there were. Researchers did RNA sequencing on a single cell and used machine-learning methods to figure out which genes and molecular processes were on and off in each cell.

The work found eight statistically important things about the bone marrow cells before treatment. These things were linked to either sensitivity to treatment with a tyrosine kinase inhibitor or strong resistance to it.

Patients were more likely to react well to treatment if their bone marrow samples showed a stronger tendency toward premature red blood cells and a certain type of “natural killer cell” that kills tumours. As the number of these cells in the bone marrow changed, so did the way the patient responded to treatment.

The study could lead to drug targets that could help people with chronic myeloid leukaemia avoid or delay treatment resistance and blast crisis.

Associate Professor Charles Chuah from Duke-NUS’s CSCB Programme, who is also a Senior Consultant at the Department of Haematology at SGH and National Cancer Centre Singapore (NCCS), cited that the results of treating chronic myeloid leukaemia have gotten much better over the years and that patients now have many options. Knowing which treatment works best for each patient will improve these results even more, and they are excited about the chance of doing so.

The team hopes to use the results to make a test that can be used regularly in hospitals to predict how well a treatment will work.

Singapore’s Vision to be a Global Hub for Responsible AI Innovation

The prospective economic, social, and technological benefits of transforming Singapore into an open and trustworthy global artificial intelligence (AI) hub are substantial. It can place the nation at the vanguard of AI innovation and enable it to shape the future of this transformative technology.

The Ministry of Communications and Information (MCI) and a major technology firm announced their intention to work together to strengthen Singapore’s AI national vision and strategy. This strategic partnership may support the adoption and development of innovative, responsible, and inclusive AI technologies to maximise opportunities arising in Singapore and the region.

Director of the Digital Economy Office at MCI, Andrea Phua, stated that they welcome the opportunity to collaborate with the tech giant as they develop their plans to support the growth of the digital economy and realise the benefits that AI brings to individuals and businesses in a safe and responsible manner.

Singapore’s technology ecosystem has access to next-generation AI infrastructure, industry-leading GPU hardware, the Vertex AI platform, and AI-managed services and tools to implement AI at scale.

The partnership will seek to::

Accelerate the development of home-grown AI technologies: A marketplace for developers and businesses to access the best of AI solutions and foundation models, allowing them to build conversational AI, enterprise search, and other capabilities;
Build a sustainable pipeline of talent for the future AI economy: Skill-building initiatives to strengthen AI capabilities and competencies, including possible assistance for eligible startups to leverage an open AI ecosystem;
Supercharge the adoption of cloud AI technologies in Singapore: Development of incubators and accelerators that encourage developers, entrepreneurs, and companies to innovate with generative AI (Gen AI) technologies; and
Root Singapore’s AI progress in Responsible AI: Possible collaboration in AI governance and Responsible AI principles implementation.

By becoming a global AI centre, Singapore can attract world-class talent, researchers, and businesses. This promotes collaboration and the exchange of knowledge, resulting in innovation and the creation of cutting-edge AI technologies.

Several industries, including healthcare, finance, transportation, and manufacturing, will be transformed by AI. By positioning itself as a global AI hub, Singapore can attract investments, foster local startups, and generate high-paying employment, thereby fostering economic growth and prosperity.

Singapore has the potential to become a centre for AI education and talent development. By providing high-quality training programmes, seminars, and research opportunities, the nation can produce a workforce with AI expertise. This can satisfy the increasing demand for AI professionals and alleviate the talent shortage in this field.

Singapore, as a global AI centre, can serve as a testing ground for AI-based solutions and applications. The nation’s well-developed infrastructure, supportive regulatory environment, and diverse population make it an ideal location for the deployment and development of AI technologies. This enables businesses to validate their products, gain real-world insights, and iterate their solutions.

Through initiatives such as the Model AI Governance Framework, Singapore has demonstrated a commitment to ethics and trust in AI. Singapore can influence and define international standards for responsible AI development and deployment if it continues to develop as a global AI hub. This contributes to the development of AI technologies that respect privacy, impartiality, and transparency.

Singapore, as an open and trusted global AI centre, has the potential to become a regional leader in AI. This can entice regional enterprises and organisations to cooperate with Singaporean partners, resulting in a thriving Southeast Asian AI ecosystem. Singapore’s AI leadership may also assist drive regional initiatives, boost information sharing, and improve the region’s overall capabilities.

Singapore’s Retail Jobs Transformation Map

Dr Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry launched the Jobs Transformation Map (JTM) for Retail as a guiding resource to help retail companies plan and ensure that their workforce is equipped with the necessary skill sets to meet evolving business needs.

Following the release of the Retail Industry Transformation Map (ITM) 2025 in October last year, Enterprise Singapore (ESG) and Workforce Singapore (WSG) collaborated with the Ministry of Manpower to create the JTM, which was supported by SkillsFuture Singapore (SSG).

Singapore National Employers Federation (SNEF), in collaboration with the National Trades Union Congress (NTUC), has been designated as a programme partner for the Jobs Skills Integrator for Retail (JSIT-R).

The JSIT-R is a dedicated intermediary that offers retailers end-to-end solutions for workforce transformation, staff training, and job matching services. When engaging with retailers, the JSIT-R will consult the JTM.

Retail trade associations and chambers (TACs) have signed a Memorandum of Understanding (MoU) with SNEF and NTUC to demonstrate their support for the JSIT-R and the implementation of the JTM. TACs are committed to reaching out to and collaborating with over 1,100 member companies and other retailers to accelerate employment transformation for their workforce of about 94,000 employees.

To ensure that the Retail sector can continue to attract and retain talent while also creating quality jobs, a study was conducted to identify future industry trends as well as anticipate how future job roles and required skill sets must change to create new opportunities and meet evolving business needs.

Four major trends and opportunities have been identified:

Shifts in consumer needs as a result of changes in lifestyle, preferences, and awareness;
Emergence of new retail models (e.g., omnichannel, customer-centric retail experience, and innovative business model) that enable enhanced brand and shopping experiences;
Using data analytics and improvements in retail technology to increase productivity and efficiency;
Create a resilient and agile supply chain to improve inventory management and enable more fulfilling alternatives in an increasingly complicated and turbulent supply chain environment.

The JTM analysis highlighted existing work roles that are likely to change somewhat or significantly, such as sales associates and store managers. Changes such as new technology and shifting consumer needs will transform these jobs.

A fundamental recommendation in the JTM report for adapting to these trends and technology improvements is to transform the workforce through human capital development programmes that include training, job redesign, and skills-based career progression pathways.

Such efforts would allow employees to focus on more value-added work and plan their evolution, which would help the growth of businesses.

Some emerging job roles include Sustainability Specialist, Product Innovator, Customer Experience Manager, Customer Intelligence Analyst, Omni-channel Manager, Digital Marketer, Digital Transformation Manager, UI/UX Designer and Full Stack Developer.

Further, retailers can stay competitive in a continuously changing industry by utilising data analytics and developments in retail technology. It helps them to provide personalised experiences, optimise operations, and boost customer satisfaction, resulting in higher profitability and long-term success.

The utilisation of data analytics and improvements in retail technology is critical for merchants looking to increase productivity and efficiency. Retailers can obtain important insights into customer behaviour, preferences, and market trends by leveraging the power of data analytics.

This data enables them to make data-driven decisions, improve inventory management, personalise marketing efforts, and improve overall operational efficiency.

Equipping Philippine Government Employees with Cybersecurity Skills

In conjunction with the Department of Information and Communications Technology (DICT), a giant technology company will award 500 Cybersecurity Career Certificate scholarships to qualified government employees, equipping them with the necessary skill set to identify and mitigate common cybersecurity risks, threats, and vulnerabilities.

Even without prior experience, qualified government employees will be able to acquire the skills necessary for an entry-level position in cybersecurity through the 3–6-month self-paced programme.

Ivan John Uy, DICT Secretary stated that the Cybersecurity Career Certificate will help the Filipino workforce become more globally competitive. This will also empower them with the skills necessary to withstand cyber-attacks and create a safer, more secure online environment.

The DICT acknowledged the generous effort to aid the Philippines in its digital transformation voyage and anticipates additional opportunities for cooperation.

In collaboration with DICT Regional Offices, the ICT Literacy and Competency Development Bureau (ILCDB) is responsible for the evaluation, nomination, distribution, and monitoring of these accounts to qualified recipients of the Career Certificate Scholarship.

According to the International Information System Security Certification Consortium’s (ISC2) Workforce Study, there is a global shortage of 3,4 million cybersecurity professionals. Currently, there are only 202 Certified Information Systems Security Professional (CISSP)-certified cybersecurity professionals in the Philippines.

It is essential to create more opportunities for Filipinos to acquire the necessary digital skills and pursue the cybersecurity field competitively. The institution is committed to working closely with local collaborators from the public and private sectors to assist in the development of the country’s next generation of cybersecurity professionals and experts. Interested candidates can contact ILCDB via email at ilcdb@dict.gov.ph.

The Cybersecurity Certificate is a wholly online programme that equips learners with the necessary skills for an entry-level position in cybersecurity, regardless of prior experience. Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS) will be utilised.

Participants will gain knowledge regarding Programming for cybersecurity tasks, frameworks, and controls that inform security operations, utilising security information and event management (SIEM) tools for cybersecurity, detecting and responding to incidents using an intrusion detection system, and performing packet capture and analysis.

Cybersecurity education for government employees is of the utmost importance. Local, regional, and national government institutions handle and store a vast quantity of sensitive and confidential information.

This includes citizen data, national security secrets, financial records, and systems vital to the nation’s infrastructure. Without adequate cybersecurity measures, these priceless assets are susceptible to cyber threats and attacks.

Government employees play a crucial role in protecting these assets and the nation’s security. By studying cybersecurity, individuals acquire the knowledge and skills required to identify potential risks, mitigate vulnerabilities, and respond effectively to cyber incidents.

This includes being aware of the most recent cyber threats, recognising social engineering techniques, and instituting secure data handling and network access practices.

In addition, cybercriminals frequently target government employees due to the valuable information they possess. By training government personnel about cybersecurity, they become more resilient to these risks, lowering the likelihood of successful assaults and data breaches. Hence, cybersecurity expertise is necessary for effective policymaking and governance.

Government officials comprehend the implications and repercussions of cybersecurity-related decisions to create effective laws, regulations, and guidelines. Governments can improve their overall cybersecurity posture and protect critical infrastructure, essential services, and citizen data if they have personnel that is well-informed and knowledgeable about cybersecurity.

Singapore Enhancing Robotics in Food Services

A*STAR, in collaboration with a local F&B-centric robotics and automation SME, has developed a joint research and innovation initiative to foster innovation in robotic platforms for the Food Services industry.

This programme will combine both parties’ Advanced Remanufacturing and Technology Centre’s (ARTC) skills to develop solutions that incorporate Food and Beverage (F&B) domain knowledge, as well as artificial intelligence (AI), robotics, and automation.

The F&B-centric robotics and automation SME and A*STAR’s ARTC will invest S$3.5 million in developing a modular vision platform that can assist robotised operations in F&B by assisting these robots to self-navigate and self-calibrate in dynamic and space-constrained environments such as restaurant kitchens.

The combined effort will also use a digital twin platform to establish a digital representation of the F&B robotic system, allowing for real-time analytics that enables remote monitoring and optimisation of operations, accelerating the deployment of new robotic systems and decreasing operational downtime.

The combined research and innovation project embodies both A*STAR’s and the firm’s desire to leverage mutual capabilities to perform research combining F&B domain expertise, robotics, automation, AI, vision, and digital twin technologies.

The partnership is sure that the technology they produce will assist support and building the digital and automation capabilities of F&B firms. Besides, they believe that this will help Singapore establish itself as a major F&B robotics and automation hub, increase the efficiency of Food Service personnel, and help address the sector’s manpower problem and rising operational expenses.

The collaborative effort intends to create solutions that will enable the Food Services industry to automate operations and boost efficiency, lowering the amount of repetitious and physically demanding work and allowing F&B personnel to focus on higher-value jobs.

A*STAR’s ARTC engages with local enterprises to co-develop breakthrough technologies and co-innovate industry solutions to seize new growth possibilities locally and worldwide, according to Dr David Low, CEO of A*STAR’s ARTC.

He added that such public-private collaborations are critical in bringing complementary expertise together to address problem statements and increase productivity and efficiency in the Fast-Moving Food Services industry and beyond.

The Food Services business is set to expand and evolve further. Digitalisation and automation are critical to assisting F&B businesses in thriving and overcoming obstacles such as a labour shortage.

This collaboration will develop solutions to assist F&B enterprises in optimising their operations. They anticipate more similar cooperation between innovation and IT ecosystem partners to boost F&B company growth.

Drive innovation is critical for the food services industry because it has the potential to revolutionise operations and address significant concerns. Innovation serves as fuel for growth and sustainability in an era characterised by technical advancements and shifting consumer expectations.

Automation streamlines operations and reduces reliance on manual labour. Tasks such as food preparation, cooking, and serving can be carried out more efficiently by adding robotics, AI, and automation technology, resulting in higher productivity and lower operational expenses.

Improved consumer experiences are made possible by innovation. From self-ordering kiosks and smartphone apps to personalised recommendations and delivery drones, technology advancements improve consumer convenience, speed, and personalisation. This results in increased client happiness and loyalty, which ultimately drives corporate success.

It is also critical in addressing labour shortages. With rising labour costs and a diminishing workforce, automation and robotics provide options to fill the gaps, allowing food service enterprises to remain efficient and successful.

In addition, food service industry innovation can reduce environmental effects. Through innovative technologies, sustainable practices such as waste reduction, energy efficiency, and eco-friendly packaging solutions can be integrated, leading to a greener and more socially responsible industry.

Singapore Unveils AI Government Cloud Cluster

The Smart Nation and Digital Government Office (SNDGO) and a major cloud computing company have announced the launch of the Artificial Intelligence Government Cloud Cluster (AGCC), a comprehensive platform designed to accelerate AI adoption in Singapore’s public sector, advance local applied AI research efforts and support the growth of the local AI startup ecosystem.

The AGCC has been implemented by SNDGO and the cloud tech company for usage by Singapore’s government agencies and the research, innovation, and enterprise (RIE) ecosystem. The AGCC is hosted in Singapore in a specialised cloud computing environment.

Agencies can use the AGCC to build and deploy scalable and impactful AI applications rapidly, safely, ethically, and cost-effectively by leveraging an AI technology stack and a vast partner ecosystem of software-as-a-service firms, consultancies, and AI startups. AI technology stack capabilities include:

First, an AI-optimised infrastructure. High-performance A2 supercomputers powered by NVIDIA’s A100 GPUs and hosted in an open, scalable, secure, and energy-efficient infrastructure. This enables cloud developers to train computationally complex AI models at fast speeds while minimising costs and environmental impact.

Customisable first-party, third-party, and open-source AI models follow. A central repository enabling AI practitioners to access pre-trained generative AI models, with built-in features to assist users in customising these models for specific requirements.

The repository contains a wide range of first-party, third-party, and open-source models designed for certain needs. These include models for summarising and translating text in different languages, sustaining an ongoing discussion, converting audio to text, producing, and modifying software code, and generating and repairing written descriptions.

International AI businesses interested in making their foundation models available to Singapore government departments can collaborate with the Cloud computing company to store these models in the repository.

Another category is no-code AI development tools. A Generative AI App Builder enabling developers (especially those with limited technical expertise) to swiftly construct and seamlessly embed chatbots and enterprise search experiences driven by Cloud’s generative AI models.

Finally, there are explainable AI and data governance toolkits. A set of built-in technologies that can assist government agencies in using AI in a secure and responsible manner. This includes features for access control and content moderation, as well as novel mechanisms for incorporating human feedback to improve model performance and the ability to audit the sources of AI model outputs to detect and resolve potential bias and ensure that model behaviour is compliant with regulations.

The Government Technology Agency (GovTech) is Singapore’s first public-sector organisation to use the AGCC. Its Open Government Products (OGP) team has integrated with Vertex AI and is investigating the use of its models in Pair, which are large language model-powered assistants that civil servants can use to help them boost productivity while maintaining the confidentiality of government information.

To help government agencies deploy AI applications as effectively and responsibly as possible, the Cloud tech company will collaborate with GovTech to design and run whole-of-government Digital Academy programmes that will assist agencies in developing in-house data science and AI expertise, developing AI innovation strategies, and implementing data governance best practices.

The programmes will be delivered in a variety of specialised formats to 150,000 public servants from 16 ministries and over 50 statutory boards.

Government agencies in Singapore will be able to use the AGCC and other authorised services through the Government on Commercial Cloud (GCC) 2.0 platform beginning in June 2023. The GCC platform, developed by GovTech, offers agencies a standardised and regulated means to implement commercial cloud solutions.

GCC 2.0, the platform’s second generation, is integrated with cloud-native capabilities and cloud security practices, enabling agencies to access into a larger ecosystem of services and people to accelerate the development of new digital applications.

Singapore’s Digital Solutions for Advance Care Planning

According to Masagos Zulkifli, Second Minister for Health at the recently concluded 8th Advance Care Planning International Conference, person-centred care includes prioritising the patient’s choices and involving the patient and their family in care decisions. As a result, advance care planning (ACP) allows individuals to communicate their enhanced healthcare preferences.

ACP has been adopted in Singapore under the Advance Medical Directive Act and the Mental Capacity Act. Over 35,000 Singaporeans have completed their plans under the “Living Matters” programme, which promotes ACP.

In the future, the Ministry of Health hopes to raise awareness and acceptance of ACP, which has earned global prominence for aligning care with individual beliefs.

Minister Masagos noted that three issues must be overcome to promote the wider adoption of ACP. To begin, Singapore’s traditional society requires a mindset shift to normalise dialogues about death and dying, particularly among the elderly.

Second, additional facilitators, particularly trustworthy doctors, should be included to effectively engage the community. Finally, the present ACP facilitation approach requires an improved structure that can accommodate a larger group without losing quality.

In addition, technology should be used to reach out to digitally literate populations and increase scalability. Overcoming these obstacles will allow ACP to gain wider support and implementation in Singapore.

The Ministry of Health hopes to improve accessibility and ease in the ACP process as Singapore embraces technology. Individuals can now complete their ACP autonomously, without the necessity for in-depth talks with facilitators, thanks to the use of digital technologies, especially for those who are generally healthy.

This transition to digital solutions tackles the scalability and resource intensity issues that have plagued traditional ACP facilitation. It also serves a growing generation of digitally literate consumers who want more control over their healthcare decisions.

The ACP community must work with the healthcare system’s continuing improvements, particularly the Healthier SG project, which emphasises preventive care. Key shifts are required to enhance ACP knowledge and implementation.

Also, a societal mindset shift is required, which includes outreach, providing ACP outside of clinical settings, and establishing a statewide Pre-Planning Campaign. Roadshows, workshops, and a digital campaign on the My Legacy site will be part of this effort.

Individuals can use this gateway to get extensive information about ACP, start conversations, and make informed decisions about their life preferences. These programmes not only empower individuals but also promote early planning, ensuring that their values and priorities fit with their care goals.

Individuals and their families will benefit from these efforts, which aim to stimulate talks and early planning for end-of-life care. It is critical to begin these discussions and make the appropriate arrangements, including as purchasing insurance and establishing a durable power of attorney and wills.

Two critical shifts must occur for ACP to be widely adopted. First, healthcare personnel should be encouraged to incorporate ACP dialogues into routine treatment, giving them the knowledge and ability to discuss end-of-life planning with their patients.

This involves starting early dialogues with people who have significant illnesses about how to connect their care plans with their values. Second, to improve the ease, the ACP procedure should be digitalised.

While third-party facilitators are still required in some circumstances, digitally savvy persons who are relatively healthy can self-facilitate the broad ACP without in-depth conversations. Citizens can empower themselves to finish the ACP process independently by leveraging technology and digital platforms.

June 7, 2023

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Singapore Cyber Crime Cases Increase but Common Cyber Threats are Down

Decrease in Common cyber threats

Cybercrime cases continue to rise

Report anticipates future cyber crime trends

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