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Singapore emerging as tech hub with new financial grants

Singapore’s Economic Development Board (EDB) has awarded a grant to US customer service software firm Zendesk to nurture and grow technology talents in the region.

The expected outcome is for Zendesk to increase its product development and engineering team over the next three years.

As a customer service solutions provider, Zendesk provides businesses with the tools for managing their customer support conservations. This in return gives the necessary information for ensuring that customer’s needs are met.

It aims to hire more software engineers, product managers, DevOps engineers, security engineers, user experience researchers and program managers.

Kiren Kumar, Digital Industry Singapore’s chief digital industry officer, said that this new partnership is a testament to Zendesk’s long-standing support for Singapore.

It is contributing by shaping the workforce in Singapore into one which has a “strong pool of digital and tech talent”. It will also provide more job opportunities within Singapore.

Digital Industry Singapore is made up of EDB, Enterprise Singapore and the Info-communications Media Development Authority of Singapore.

Zendesk is also expected to introduce new initiatives of its own such as the customer relationship platform Zendesk Sunshine, like messaging service Smooch, and WhatsApp for Zendesk.

Zendesk APAC vice-president Sandie Overtveld said, “A growth in digitally-savvy customers has changed APAC’s consumer landscape, and companies in Singapore have recognised the need to better meet customer expectations with more seamless and personalised experiences.”

Singapore is gradually establishing itself as a hub for research centres and tech firms bases from all over the world.

Senior Minister and Coordinating Minister for National Security Mr Teo Chee Hean said on Monday that Cyber Security firms from across the world are welcome to set up base in Singapore.

He announced this at the opening ceremony of cybersecurity firm Ensign InfoSecurity, which has set up its Singapore-focused Security Operations Centre (SOC) in Singapore. This firm was jointly set up by local telecommunication provider StarHub and Temasek Holdings.

Mr Teo said that he believes that plenty of benefits can be reaped and a lot can be achieved by these international enterprises using “Singapore’s human capital, technical expertise, networks and understanding of the region.”

“People, innovation and collaboration are crucial to building world-class cybersecurity capabilities that we need here in Singapore and can become new business here. I am glad that Ensign has made efforts on these three fronts,” he said.

Ensign’s new SOC will be focused on training its employees to “detect and neutralise” cyber threats found in Singapore more efficiently.

It will employ big data analytics and artificial intelligence (AI) to predict and understand the potential and new cyber threats which are developing here.

Other firms such as Group-IB a cybersecurity company specialising in investigating and deter cybercrime had shifted its headquarters from Moscow to Singapore.

Switzerland-based Acronis has also set up its international headquarters in Singapore.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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