The Digital Government Blueprint outlines how the Government will re-organise and transform itself to deliver public services better through technology.
June, at the Smart
Nation Innovations Week Opening Symposium, Deputy Prime Minister
(DPM) and Coordinating Minister for National Security Mr Teo Chee Hean delivered
his opening address on how Singapore as a Smart Nation aspires to empower citizens,
energise businesses, and engage internationally.
His speech answered a core question: What does Smart Nation
mean to Singapore, including its citizens and businesses and international
According to DPM Teo, developments in the digital domain
offers Singapore new ways to interact, collaborate and form new partnerships,
as well as embrace exciting opportunities to grow future economy and improve
the lives of all citizens.
As one of the most networked economies in the world,
Singapore has invested in physical infrastructure and connectivity as the
foundation for its Smart Nation vision. Currently, fibre broadband connectivity
is available in Singapore to support affordable high-speed broadband mobile
internet connectivity to both companies and citizens all across Singapore
However, DPM Teo believed that while Singapore has a strong
foundation to build a Smart Nation, new back-end, whole-of-nation enabling
systems are needed to enable the country to fully exploit new technologies to
create new businesses and jobs, and to allow citizens to enjoy access to public
and private sector services in new ways that make a real difference to their daily
At the same time, DPM Teo also shared that government
services in Singapore are also going through a major transformation to put
citizens at the centre.
“The objective is to make services intuitive for all to use
– in several languages, and even if we are less familiar with technology,” he
Teo then announced the release of the Digital Government Blueprint, which
outlines how the Government will reorganise and transform itself to deliver
public services better through the use of technology. This involves improving
the user-experience interface where citizens interact with a greater range of
government e-services; but also important back-end, whole-of-nation enabling
shared the example of SingPass Mobile as a whole-of-nation enabling systems.
Scheduled to be rolled out later this year, SingPass Mobile will be rolled out
as part of Singapore’s National Digital Identity system. It is a 2 factor
authentication, PKI-based system which will enable citizens to easily and
securely transact with each other and access government services without the
need for physical tokens or SMS passwords. Users can pay bills or sign
documents online, apply for public housing, buy or sell a house or a car.
“A Smart Nation has meaning when our citizens are more
empowered, when we are able to take more control of and see real improvements
in our day-to-day life experiences – better work-life balance, better use of
our time, staying more aware and connected with our friends, smoother and
faster commutes, taking charge of our healthcare and financial needs,” said DPM
While Smart Nation will be powered by technology which DPM
described as “the enabling game-changer”, technology is not an end in itself.
“To achieve widespread use and benefits, the applications
need to be seamless and intuitive to use, without the user needing to navigate
the complex underlying technology,” he emphasised.
For example, it is common for people to use wearables and mobile
apps to track health and exercise pattern. To help citizens stay fit and
healthy, technology can be used to encourage young working adults, including
National Servicemen to maintain their fitness. Advancements in healthcare technologies
also allows for the birth of personalised digital health coach and telemedicine
Another example is the use of Internet of Things (IoT) and
analytics for preventive maintenance and municipal operations in public housing
estates where more than 80% of Singaporeans. With the aim of making the
Singapore more liveable and sustainable, sensors can help households and
estates save on utilities, and operators can do more targeted and timely
maintenance to improve lift reliability or public cleanliness.
“In future, with more data, for example from smart street
lamps, and tools to better plan bus routes and improve car-pooling and
bike-sharing, commuters can plan their journeys, save time and have a better,
safer experience getting around our city for work or leisure,” DPM Teo
to seizing opportunities
“A Smart Nation has meaning when our businesses can exploit
new opportunities in the Digital Economy – this includes operating more
efficiently, reaching out to new markets through digital platforms, and
creating new businesses in sectors which were not available in the pre-Digital
Economy,” said DPM Teo.
According to DPM Teo, new jobs in the Digital Economy are in
both emerging technologies like artificial intelligence (AI) and data science, as
well as the utilisation of commonly available digital tools or platforms to
expand businesses in innovative ways or to create new businesses.
In Singapore, the Government has implemented a whole range
of programmes to help businesses and the workforce be digitally ready and
digitally skilled. To facilitate new opportunities and business models in the digital
economy, the Monetary Authority of Singapore is working with industry partners
to enhance our National e-Payments ecosystem through building common links at
the backend, while supporting a range of e-payment platforms at the
At the same time, IMDA is working with businesses, industry
associations and unions to accelerate digitalisation and build digital capabilities
across our industries. One of the examples that DPM Teo cited is the focus on
the Services and Digital Economy in Singapore’s S$19-billion Research,
Innovation and Enterprise 2020 Masterplan, which aims to boost digital
innovation to support Advanced Manufacturing and Engineering, Health and
Biomedical sciences, and Urban Solutions and Sustainability.
to form partnerships
“The digital domain cuts across national boundaries. A Smart
Nation also means that we collaborate with our international partners and other
Smart Cities to deliver digital solutions that link and benefit people and
businesses across boundaries,” said DPM.
According to DPM Teo, national level-project such as the
National Digital Identity and the epayments infrastructure not only enable more
secure and convenient digital services in Singapore, but also allow businesses
to develop innovative new services and business models that can apply across
borders and economies.
For instance, Singapore has recently adopted the
Pan-European Public Procurement On-Line e-invoicing (PEPPOL) standard to
facilitate the exchange of machine-readable e-invoices.
DPM also shared that the country is also working on a
blockchain-based trade financing project with Hong Kong to enable trade-related
digital transactions across borders. The collaboration aims to provide traders,
banks and clearing facilities a common view to enable trusted transactions and
execute contracts faster.
At the same time, to strengthen its cybersecurity defences,
DPM Teo said that Singapore will continue to explore joint exercises with its
international partners, such as other global financial hubs to share
experiences and collectively raise their systemic capabilities to deal with
cyber incidents and emergencies that have effects across borders.
This year, under Singapore’s ASEAN Chairmanship, 26 ASEAN
cities together formed a Smart Cities network to exchange experiences in using
technology and digital solutions. This enables ASEAN cities to strengthen their
interconnectivity, and industry partners to deploy and scale up solutions, to
improve the lives of our people across ASEAN.
“A Smart Nation is about enabling our people and businesses
to exploit the full potential of the new digital technologies to improve the
lives of our people and provide more opportunities for our businesses,” DPM Teo
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