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Singapore to roll out pilot Moments of Life (Families) app in June 2018

Singapore to roll out pilot Moments of Life (Families) app in June 2018

Speaking in the Singapore Parliament at the Committee of Supply 2018, Minister-In-Charge of the Smart Nation Initiative Dr Vivian Balakrishnan provided updates of Singapore’s Smart Nation Strategic National Projects.

The Moments of Life (MOL) initiative is one of the five strategic projects. It is aimed at providing personalised and pro-active support to citizens at key junctures of their lives. By bundling relevant government services across different agencies to the citizens at key moments of their lives, the need for them to transact separately with multiple government agencies will be reduced.

One such key life moment is when parents with newborns or young children have to adjust their lifestyles or make important decisions for their children’s well-being. The first MOL initiative that will be implemented will focus on proactively supporting families with children aged 6 and below by bundling streamlined services and information.

The pilot MOL (Families) app will be rolled out from June 2018, to support every young child from birth. Families that use the app will no longer need to approach multiple agencies to physically fill up forms to complete the procedures. Parents with children aged 6 and below can use this one-stop, convenient option to seamlessly access the following services:  

  • Online birth registration: This is a new service available for the first time ever. Initially, citizens who have their child in the public hospitals, namely the KK Women’s and Children’s Hospital, the Singapore General Hospital and the National University Hospital can use this service. Parents are still required to collect the birth certificate in person. Birth registration will be completed only after the birth certificate is collected.
  • Submitting a single online form to apply for Baby Bonus together with the birth registration: The Baby Bonus application will be processed only after the birth certificate has been collected in person, i.e. the birth registration is completed.
  • Searching for and indicating interest to be waitlisted for suitable preschool facilities and locating Baby Bonus Approved Institutions: This will be done through the use of geolocation technology, with accompanying information on school fees and vacancies. The geolocation capability within the app will be an enhancement over the current search functions on Early Childhood Development Agency (ECDA) and Baby Bonus’ webpages respectively. The factsheet explains that vacancy information displayed is an indication of estimated waiting time and not representative of the actual number of places available at each centre. Register Waitlist webform in ECDA can now be pre-populated with data from MyInfo. As per the current process, the childcare centres will contact parents directly for actual placement of the child. Parents will also be expected to contact kindergartens directly for placement.
  • Accessing a child’s medical appointments and immunisation records:  Parents will have to access Health Hub to make any changes to their appointments.

The MOL (Families) app will also serve a one-stop repository of credible and up-to-date Government content on applicable schemes and benefits, related general information and events, as well as customised recommendations. Hence, it will be useful to parents-to-be and caregivers as well.

At their point of need, users can access information on available Government schemes and benefits for parents with young children and evidence-based parenting information.

In the pilot phase, the MOL (Families) app will feature the applicable services by the Ministry of Social and Family Development (MSF), the Immigration & Checkpoints Authority (ICA), the Early Childhood Development Agency (ECDA), and the Health Promotion Board (HPB).

The app was developed based on insights gathered through citizen engagement sessions to identify and better understand parents’ challenges and needs at different key moments. The app will be progressively enhanced and the suite of services and information available on the app expanded, based on user feedback and suggestions.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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