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Smart, efficient, digital public transport for HK rails

A crucial aspect of more intelligent city living is public transport. This means making sure residents can navigate their daily lives efficiently, reliably, and sustainably.

Hong Kong’s railway services, operated by MTR Corporation Ltd, are the backbone of the city’s transport. Public transit is the most used mode of transport: 90% of citizens use public transport in their daily lives. Train travel is the most efficient way of moving large amounts of people through the compact city, and MTR Corporation has made social and environmental friendliness a priority.

Through its ongoing digital transformation, the aim is to enhance the reliability, efficiency and integration of their services, not only in Hong Kong but in its other global cities of operation.

The only way to push beyond current high performance is through better digital technology. One aspect is discovering how best to predict failure. This predictive maintenance relies on image and data analytics supported by artificial intelligence and helps in the regular inspection of equipment and the detection of problems early on and consistently.

AI is also used to assist with planned construction and maintenance on the railways. By using AI to optimise planning, it is possible to maximise the usage of the line when it is not in service to minimise the disruption when unavoidable planned construction or system upgrades are necessary, and ensure that ongoing works do not disrupt the functional rail lines.

AI-enhanced driving is a tool which goes together with more reliable operations. MTR Corporation’s trains already have an automatic operation, but sometimes the fail-safe principle will slow operations. By introducing artificial intelligence into the driving of trains, MTR Corporation will be able to mitigate this risk when every second count in train operations.

At the heart of these applications of technology is the drive to improve the customer experience. Advanced data analytics are being used to predict customer movements and demands to better plan its service – in due course, the same technology will be used even to respond in real-time to meet customer demand.

Furthermore, MTR Corporation is providing real-time service information to their customers, such as when the next train is due to arrive and plans to expand its offerings to include how crowded trains will be and which carriages have space available.

Reliability and maximum convenience are two of the core values of Mobility as a Service (MaaS), an industry-wide initiative which aims to integrate various modes of transport into a single mobility service, accessible on demand.

By investing its assets into the concept of MaaS, the corporation is subscribing to the cohesive concept of a door-to-door transport system, aiming to provide a “total solution” to its customers’ transport needs.

In practice, this would mean that when customers need to use a variety of modes of transport the corporation can have a hand in arranging every aspect of this service to make it as consistent as possible. Its analysts will gain access to enhanced user and demand data, leading to new opportunities to serve unmet demand.

MTR Corporation actively encourages the use of public transport by making the process streamlined, efficient and high-functioning: an essential stance not only as the world’s cities become more populated, but also as a defence against unsustainable, environmentally hazardous travel habits.

Using electric trains and energy-saving schemes, reducing waste and employing data analytics to push efficiency to a new level, MTR Corporation fulfils its mission to “Keep Cities Moving” with a sustainable financial model, upgraded assets, and an intelligent approach to public transport.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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