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Thailand’s Drive for Digital Governance Excellence

Thailand is embracing the digital era, spearheading a transformative journey aimed at enhancing government efficiency across all tiers and delivering superior services to its citizens. The nation’s commitment to digital transformation signifies a strategic drive towards modernisation, aiming to optimise administrative processes and ensure seamless citizen interactions.

With a proactive approach, Thailand is keen on leveraging technology to streamline governmental functions, promoting efficiency and transparency at every level, offering citizens enhanced access to government resources, and fostering a user-friendly experience.

Image credits: National News Bureau of Thailand

In line with this, the Prime Minister’s Office recently hosted the prestigious Digital Government Awards 2023, an occasion celebrating state agencies’ remarkable strides towards embracing digital governance in line with the country’s overarching policy of technological advancement.

The award ceremony served as a platform to honour and acknowledge 150 state agencies for their remarkable transformation into digital governance entities. Hosted by the Digital Government Development Agency (DGA), the event spotlighted the remarkable developmental changes and successes achieved by these agencies on a national scale.

In his address, Puangpet Chunlaiad, Minister attached to the Office of the Prime Minister underscored the paramount significance of enhancing state services, emphasising the importance of facilitating seamless citizen-government interactions through remote channels. The recognition bestowed upon these agencies highlights their unwavering commitment to advancing digital capabilities, ultimately aiming to streamline services and enhance accessibility for citizens engaging with governmental entities.

In a concerted effort to align with the Civil Service Act and drive digital advancements in local administrative organisations, several key entities in Thailand have joined forces. Led by the Digital Government Development Agency (DGA) and in collaboration with the Office of the Public Sector Development Commission, the Ministry of Social Development and Human Security (MSD), the Municipal League Association, and Bang Kruai Municipality, a pioneering pilot project has been set in motion to enhance the manual for citizens.

At the heart of this collaborative initiative lies the aspiration to transform the manual for citizens of local administrative organisations, in line with the Municipal League of Thailand’s vision. The objective is to transition these manuals into a digital format, catering to the evolving needs of citizens and supporting services in the digital realm.

Image credits: Digital Government Development Agency

Of notable importance is the planned integration of services provided by the Ministry of Social Development and Human Security through the ‘government’ super application. This application currently hosts an array of 32 services within the public welfare workgroup. The proposed joint workshop, inclusive of the DGA, the Office of the Public Sector Development Commission, government agencies under the MSD, and the National Municipal League Association, aims to dissect and restructure processes and systems.

The ultimate goal is to bridge the gap between the MSD’s service system and local digital systems, facilitating easier access and consistency in service manuals for local government organisations.

The envisioned outcome is a more streamlined and accessible service manual that better aligns with the populace’s needs. Through this collaborative effort, these organisations aim to empower citizens by providing more accessible and efficient digital services, fostering a technologically advanced and citizen-centric administrative landscape in Thailand.

OpenGov Asia reported that Thailand has consistently championed the cause of fostering digital skill inclusivity, extending its efforts towards diverse segments of the population, including students, entrepreneurs, and individuals with disabilities. Recognising the transformative potential of digital literacy, the nation has embarked on comprehensive initiatives to bridge the gap and ensure that the benefits of the digital era are accessible to all.

In an effort towards fostering digital inclusivity and advancing economic and social development, Mr Prasert Chandraruangthong, the Minister of Digital Economy and Society (Minister of DE), inaugurated the Pho Tak Subdistrict Community Digital Centre.

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