Reusable components will be designed and developed in the public eye and the team will reach out to co-design with service delivery teams and NGO service providers.
Content from blog post titled: LabPlus: What’s Next? by Pia Waugh, posted on the New Zealand Government Web Toolkit wesbite. Copyright for the content belongs to the Department of Internal Affairs, New Zealand and it is reproduced under a Creative Commons Attribution 4.0 International Licence.
The Service Innovation team at the Department of Internal Affairs (DIA) in New Zealand is moving ahead with work in supporting a more integrated approach to service delivery across the New Zealand Government.
The team conducted a three-month experiment, called Lab+, for testing a new model of government services based on the concept of Government as a Platform (GaaP). A value proposition discussion paper on GaaP was published earlier this month.
(In May, OpenGov spoke to Ms. Pia Waugh, who was leading Lab+ and reported on the ideas and objectives. After the project concluded in June, we got in touch with Ms. Waugh again to learn about the process and outcomes of the experiment.)
Now the team is moving into a longer-term work programme. The goals of the Service Integration Work Program (LabPlus) include providing design, development reference implementations of customer-facing all-of-government (AoG) digital transformation through tangible experimentation and iteration.
The programme will also focus on the discovery and prototyping of new reusable components to either fold back into agencies, AoG services or to close down initiatives that are not required. It will support the accelerated implementation of life event services through hands-on support, collaborative co-design and co-development with agencies and support the growth of an ecosystem of services built on government components.
The work programme has five basic parts:
The measurement of benefits will be done by recording costs avoided by teams, agencies or AoG when engaged in distinct pieces of work or as a result of reusable components developed and measuring benefits/value for users and industry, on a per initiatives basis.
Other areas of impact which would be considered are efficiencies realised by service delivery teams participating in LabPlus; systemic measure of changes to the system; and economic or social Improvements for the community (users, industry, etc). The blog post mentions that the actual reuse of APIs, code and content by government and non-government entities could also be measured.
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