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EXCLUSIVE – 5th Annual Singapore OpenGov Leadership Forum 2019 – Digital Workspace & Emerging Technologies

On 16th May 2019, over 500 government officials and industry leaders across the world gathered for a discussion on digital transformation in the public sector and financial services institutions (FSI). Taking place at Marina Bay Sands Singapore, this year marks the 5th Annual Singapore OpenGov Leadership Forum.

The day was filled with stimulating round-table discussions as well as innovative gamification methods, engaging panels and insightful talks by local and international leaders in public sector ICT.

The day was divided into 2 major session. The morning plenary had focused talks from international speakers, , four rounds of OpenGov Gamification Table (OGT) discussions and a panel. Coverage of the Keynote Presentations can be found here.

The post-plenary afternoon session has delegates separate in one of four tracks of their choosing. Coverage of Track 1, Track 2 and Track 3 can be found by clicking on the individual tracks.

Track 4: Digital Workspace & Emerging Technologies

The Digital Workspace & Emerging Technologies track focused what the work environments of the future would look like and explored the latest tech on the horizon.

Gertrud: the impact of technology on the workforce

Gertrud Ingestad, Director-General at the European Commission kick-started the session with her presentation on the future of technology and its impact on leaders and workers.

Her premise was with digital transformation comes a new generation of workers. These workers are going to be increasingly engaged in more blended-work than before. The blending is a mix of work-private life as well as human-tech interaction.

This blurring boundary between work and private life calls for a new framework that allows employees to manage their work at their own convenience.

Hence, AI comes into play to understand the needs of workers and predict the future of legislation in a paper-less era.

Dragana shows why data is the world’s new currency

Dragana Beara, Portfolio Messaging Director at Dell Technologies, discussed the role of technology in enabling businesses and how corporations can maximise their value in the workplace.

Using Domino’s Pizza as an example, she reinforced the idea that IoT can empower customers and enable them to reach out in many ways.

Investing in predictive maintenance can enhance efficiency in production and identify faults in the process, thereby boosting productivity.

Andrus sharing Estonia’s digital journey

Andrus Kaarelson, Director of State Information System at the Information System Authority of the Republic of Estonia, presented a framework on how citizens should engage with their government.

Every Estonian citizen has an electronic ID card, allowing personal data to be accessed, signed and managed from banking to digital prescriptions and more.

This integrated ID allows access to a wide range of services and activities. It saves valuable time and enables processes to be streamlined.

In sharing the Estonian journey, he was showing how other countries could implement this framework.

Marouen urged leaders to transform to excel in the digital era

Marouen Zelleg, Regional Sales Manager at OutSystems, discussed the never-ending pressure faced by IT corporations to consistently keep up with the evolving digital world.

With soaring customer expectations, governments are struggling to satisfy their citizens. The solution is to implement AI to leverage the power of an Agile framework and accelerate the journey of digitalisation.

Additionally, keaders must be ready to adapt and cater to a wide range of customers’ needs. Leaders need to progress from the old world and enter the new world to cater to the modern generation and excel in the digital era.

He emphasised the value of experienced workers, who are empowered with the knowledge of what they are doing and how they are contributing to the overall company.

Pramod: Employees and AI have pivotal role in business

Pramod Kumar, Business Head at Newgen Software, directed the audience’s focus to the pivotal role of employees in ensuring customer satisfaction.

To deliver exceptional customer service, organisations need to expand their operational capacity by using AI to decrease the mundanity of work.

Organisations should aim to provide an intuitive, effective and consistent experience through digital devices, applications and workspaces.

This will allow the workforce sovereignty over their time management, hence achieving worker-driven automation.

Nana believes quantum computation is the future

Nana Liu, Assistant Professor at the John Hopcroft Centre for Computer Science at Shanghai Jiao Tong University, gave a brief introduction on quantum computation and its future.

Quantum computing is an entirely new paradigm for computing, and its power goes beyond what classical computing can achieve.

She is convinced that the digital landscape and, consequently the future workforce, will be hugely impacted by quantum computing.

While there has yet to be a concrete application of quantum computing in the community, this opens doors for organisations to implement this new technology in the future.

Leonel is convinced that digitalisation is the foundation of a smart organisation

Leonel Da Costa, Sales Managing Director at Kodak Alaris, presented on digitalisation as the foundation for a smart organisation.

He shared a national project carried out by China, where AI was used to extract information and process data to deliver a more comprehensive report.

While the roadmap to digital transformation is constantly evolving, there remains a need for businesses to implement a platform that allows them to save upfront costs, choose suitable hardware, and offer services that fit the needs of their customers.

AI is one of the platforms that will serve this function.

John emphasises the growing need for firms to get to know their customers

John Baddiley, Head of Technology Strategy and Architecture at the Bank of New Zealand, underlined the growing need for firms to get to know their customers.

This is becomes more essential in a world where traditional methods are no longer sufficient to keep up with rapidly changing technologies.

He talked about the The Bank of New Zealand’s Selfie Sign-up. This is a platform that allows customers to register with the bank by using AI to capture their digital signature.

With this initiative, the bank has created a seamless experience for users and opens various possibilities for the uses of biometrics in the workplace.

A panel discussion followed the Track 4 presentations. The topic was “The Future Workspace – Sneak Preview of What It’s Going to Look Like.”

Glenn Ashe, Chief Technology Officer at the Australian Institute of Health and Welfare moderated the session.

Barry Lowry, Government Chief Information Officer at the Government of Ireland, began the discussion with the growing application of AI. It is an undisputed fact that robots can complete tasks with greater efficiency than humans; hence, machines should be adopted to carry out repetitive and mundane work, to increase the value of human workers and improve efficiency at every stage of production.

Rama Narayanan, Deputy Chief Information Officer at the National Library Board, agreed with this sentiment but stressed the importance of retraining at every stage to ensure workers are not made obsolete. While AI eliminates human error and accelerates the production process, it still lacks the personal touch that can only be found in human interaction.

Martyn Wallace, Chief Digital Officer at the Scottish Local Government, expressed that the implementation of AI can only be successful if leaders are able to “tweak the psyche” of their staff to reassure their people that adopting technology does not make human workers dispensable, but rather serves to expand their job value. However, therein lies the cultural challenge in establishing this mindset.

Sebastian Wedeniwski, Chief Technology Strategist at Standard Chartered Bank, explained that AI can give the company a central platform that enables “instant data sharing” through the ranks, hence making communication seamless and frictionless. While leaders seem hesitant to make drastic changes due to the risks involved, the key is to “release the old world while adopting the new world” to leverage the advantages of digital disruption. He concluded with the statement that “regulation stifles innovation”.

Delegates brought up several points to combat the challenges faced in implementing AI, such as organising digital literacy programmes and setting realistic expectations for the prospects of technology in the workplace.

Glenn closed the discussion by summarising the key takeaways from the session – organisations need to “keep up or be left behind” in a world of growing automation. Digital transformation is inevitable and organisations must “adapt or die”. Ultimately, the session proved fruitful, with collaborative dialogue that delivered valuable takeaways for both speakers and delegates.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.