Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Governments to adopt Cloud Data Management for high performance in digital environment

Participants in the OpenGovLive! Virtual Breakfast Insight Session: High-performance Digital Government – Intelligent Cloud Data Management Strategies

Governments are exceptional institutions that did not slow down during the pandemic. Although not all of their services were essential during the crisis, some were in high demand by default.

All over the world, governments are packed with great volumes of data that is hard to make sense of in their current setting. Primarily because it is unstructured but also because much is on legacy systems that are not accessible or compatible to modern infrastructure.

Merely hoarding data is not useful nor valuable. Data needs to be organised, analysed and should make sense if crucial decisions are based on it.

In light of this, OpenGov Asia held another Virtual Breakfast Insight: High-performance Digital Government – Intelligent Cloud Data Management Strategies on 25 June 2020.

The high-level session had a cross section of chief information officers and IT heads from various government and public sector organisations in Singapore, Malaysia and India. All joined in to discuss Simple, Scalable and Seamless Cloud Data Management for a high-performance digital government.

Mohit: Data management might look herculean but it needs to be broken down

Mohit Sagar, Group Managing Director and Editor- in-chief at OpenGov Asia opened the session with thought-provoking insights into Cloud Data Management.

Mohit explained that data management is a process that might look like a herculean task especially in such a busy time for the government. Breaking it down in smaller bits makes it easier to implement and practice.

He advised the delegates to set manageable goals for future and focus on those rather than trying fix the mountains of unstructured data from the past.

And this is where cloud becomes relevant. It offers a simple, seamless, and scalable solution to data storage problems.

Organisations no longer have to worry about the location of valuable data in physical data centres. Cloud enables accessing data from multiple points remotely.

However, enabling remote access to data from multiple points has not been the natural structure of government organisations. It was necessitated by the pandemic.

Mohit also cautioned the audience that security of data in cloud is very important otherwise the data is prone to breaches and misuse.

He concluded by saying that government institutions should be open to adopting new technology as it will help them become more efficient and effective in serving public.

Raymond on the 4 C’s of data management: Cloud, Capabilities, Culture & Confidence

Raymond Goh, Director of Systems Engineering, Veeam shared his view that all organisations, be it public or private, are gradually getting more inclined towards a customer/citizen centric approach in their operations. Their data management strategies are also in line with that.

Keeping data classified is highly important for the organisations otherwise it can create impediments in growth and make data complex. It can also make compliance and security hard to achieve.

Apart from making operations difficult, unmanaged data can incur unnecessary costs for the organisations and loss of customer confidence.

Raymond shared key points in the process of cloud data management from ensuring backup and recovery to the last important bit about compliance with regulations.

He then moved to articulate state the three critical aspects for organisations to focus on in their cloud data management journey:

  • Digital transformation and cloud data management to go hand in hand
  • Have parameters in place to measure the success rate of managing data
  • The 4 C’s to enable effective data management: Cloud, Capabilities, Culture, and Confidence
Chris feels cloud can be more effective than traditional data storage approaches

Having understood the importance of Data Management in cloud, Chris Buxton, Chief Digital Officer at Stats New Zealand threw light on how management of data over the cloud can be more effective than the traditional approach to storing data.

He shared some useful insights from his experience of rapidly transitioning to a cloud-based environment.

Chris believes that managing data on cloud is not very different from the traditional way of managing data.

Additionally, it opens a new range of capability and connectedness that is not available in the old way.

In this age of technology, data is are no longer being generated manually; technology is being leveraged to collect and harvest the data from the web. This, in turn, makes collaboration and storage easier.

Conversely at the same time, huge amounts of data are being ingested – making it crucial to ensure that all the data and content all secure. As such, data security becomes an integral part of Cloud data management.

Chris re-emphasised five key areas that were highlighted by Raymond earlier: security, compliance, cost management, automation, performance and monitoring.

Chris concluded by sharing the various steps to be undertaken as organisations begin their journey towards cloud data management.

He completed the circle beginning from having a plan to governing your data.

After Chris’s presentation the session went into a more interactive phase with polling questions for the attendees.

On the first question on how long an IT outage lasts in their organisations, delegates were divided between less than 15 mins (36%) and 16 – 60 mins (26%).

An IT executive from Malaysia shared that she voted for 1- 4 hours as the average time. She opined that the duration varies and is dependent on how critical the application in question is.

Her opinion was totally in line with the findings that Raymond shared from the recent survey conducted by Veeam. On average, in most organisations, IT outage does not last more than 2 hours.

Moving forward, the next question was about the primary reasons for IT outages in an organisation. On this majority of the audience voted for Infrastructure and networking (60%).

A senior executive from insurance sector shared that they faced several IT outages when their organisation moved to a remote working model. With a staff of 3000 employees, working remotely put a lot of pressure on their networks and infrastructure.

Raymond concurred with him as the Veaam survey also showed infrastructure failure as the major reason for outages besides cybersecurity threats and application software failures.

On the final question about why digital transformation is important for an organisation, the participants, for the most part, leaned towards transforming business operations and processes (50%) and transforming customer services (35%).

A delegate from India shared that transforming business processes is definitely the primary driving force behind digital transformation. However, it is still important to be mindful of the limitations of budgets.

The survey reflected similar trends with transforming customer services to be the top motivation for digital transformation followed by transforming business processes.

The interactive Q&A session offered a plethora of reflections and insights from delegates. This rich dialogue was extremely beneficial. It allowed the participants to understand cloud data management from diverse perspectives that were set in a range of contexts and settings.

Raymond concluded the session by urging organisations to take the next step in their digital transformation journey and urged them to work towards the four C’s he mentioned in his presentation.

Delegates of OpenGov Asia’s Virtual Breakfast Insight gained key insights from the digital experts who presented. They were left better informed by the diverse perspectives of each other on digital transformation and using cloud technologies to manage their data.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.