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Advanced data analytics can help the Indonesian government better serve its citizens

OpenGov Asia hosted its third installment of its Virtual Breakfast Insight: Powering Smarter Data and Resilient Government with Advanced Analytics on 29th July 2020.

This audience comprised of senior digital executives from the Indonesian public sector. The session once again witnessed a 100% turnout with delegates from 16 different government agencies in attendance.

During crisis, right partners can help you recognise opportunities

The session was opened by Mohit Sagar, Group Managing Director and Editor- in- Chief at OpenGov Asia.

Mohit shared that the whole world came to a sudden shut down when the COVID – 19 hit us. Everyone was shocked and scared by the magnitude of its impact. However, governments didn’t get a chance to slow down.

In fact, they were the ones who kept nations going by ensuring all necessary services were provided as uninterrupted as possible.

During this process governments collected a lot of data about their citizens’ needs and requirements.

Mohit emphasised that it is imperative for the governments to extract relevant insights from this data to identify services that are more in demand than others and how to provide them.

Times like these, he stressed, require strong leadership. Leaders who can recover and respond to the current crisis and also plan for a better future.

He concluded his presentation by highlighting the importance of working with the right partners (both internal and external) who can help recognise the opportunity amid crisis and make the best of it.

Joseph on challenges in adopting data analytics and how to overcome them

Joseph Musolino, Global Sales & Strategy Consultant, Fraud and Security Intelligence for SAS shared his insights with the audience.

He began by sharing an interesting stat that 61% of the organisations in the last year picked Machine Learning and AI as the most significant tools for the next year.

Joseph then elaborated on the numerous challenges that organisations face in making AI and Analytics a part of their current working paradigm.

He then expounded on the various SAS Analytical capabilities that can help agencies and organisations overcome the afore mentioned challenges and adapt analytics tools quickly.

To validate this, he shared actual examples of the various areas where governments are deploying analytics in serving citizens better: customs, healthcare, taxation and judicial issues.

Dr. Ian Opperman, Chief Executive Officer and Chief Data Scientist, the New South Wales Data Centre took over to share his learnings on Data sharing during COVID-19.

Ian: Data concerns pop up when it comes to sharing data

He began by highlighting privacy concerns as the major issue when it comes to sharing data, especially between government organisations.

Ian further emphasised the importance of source and context in which the data is being analysed, i.e. data from open source or in a closed and controlled environment.

He shared an actual example of how his agency gained insights from open data sources during the COVID-19 pandemic.

Ian also shared how powerful and useful insights were, if carefully extracted from various open data sources and shared with various concerned parties.

After Dr. Opperman’s presentation the session went into a more interactive time with the polling questions addressed to the audience.

On the question of the biggest impact of the COVID-19 had had on an organisation, a majority of the audience voted for increased demand for services with rising expectations from citizens (45%). Another major section voted for disrupted sectors looking to the government to provide innovative policies and processes (35%).

A senior executive from the Ministry of Health shared that there has been an increased demand from the government to transform digitally and serve citizens better. So the major focus and challenged has been digital transformation of the government.

On the next question of how the pandemic has changed the functioning of agencies / departments, delegates responded with several interesting reflections.

Pertinent to the topic of discussion, a majority of the audience were of the view that they have become dependent on data and analytics to make decisions (40%).

A delegate from the Ministry of Finance shared that he voted for the above option as a result of what he has personally experiences.

He elaborated that he is heavily involved in policy development to overcome the challenges during COVID-19. In so doing, he has realised that data is of paramount importance when it comes to making well informed decisions. And analytics is a powerful tool for drawing useful insights from data.

On the question, “have advanced analytics and AI become a higher priority for your organisation as a result of the COVID-19 pandemic”, the audience was equally split between strongly agree (45%) and agree (45%).

A delegate from the Ministry of Education and Culture shared that there is an urgent need to make analytical tools a higher priority. During critical times like a pandemic, making the right choice of what is best for the citizens and students can be hard. Analytics can play a vital role in evaluating the various options and choosing the best out of them.

The session concluded with closing remarks by Febrianto Sibaro. He expressed his gratitude towards the delegates for attending the event and sharing their insights.

The delegates acknowledged that they gained a lot more information about data analytics and how it can improve their day to day workings in serving citizens better

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.