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Advanced Analytics and AI for Anti-Money Laundering: fine-tuning accuracy and augmenting capabilities

The world has shifted drastically with the pandemic. With its lingering effects, more people are relying on financial technology with its reliable and contactless transactions to meet their needs. The use of Advanced Analytics and AI in fintech has become critical to ease-of-use and security in the context of AML. Usage of AA and AI allows for risk mitigation as well as cost-efficiency; saving investigators’ time in tracking activity that is seen as a potential threat.

The latest OpenGovLive! Virtual Breakfast Insight on 8 September 2020, looked at how financial institutions from Malaysia can apply real-world AI and advanced analytics applications to ensure a world-class integrated banking system that has comprehensive risk management, efficient fraud anticipation and complete regulatory compliance with an eye on bettering customer experience and improving enterprise profitability.

A comprehensive risk assessment and understanding is a must for financial institutions

Mohit: Incorporate AI/ML to strengthen compliance in financial institutions

OpenGov Asia Group Managing Director and Editor-in-Chief, Mohit Sagar, opened the session by observing that the world has become chaotic and the status quo been disrupted.

In these turbulent times, he stressed it is critical to ask key questions: How do we stay ahead of the curve? How do we keep safe? How do we stay compliant?

These questions become more pertinent and urgent when bad actors are evolving rapidly and becoming increasingly sophisticated.

Being compliant is just the first step. Mere check-box implementation could possibly make organisations more vulnerable as it is a broad, general framework.

Ideally, organisations need to have a comprehensive risk assessment and understanding of their organisation and their context – not an easy nor simple undertaking.

Given the complexity and finesse required, it is best to find the right partners to ease through the process of augmenting a corporate’s existing AML system.

Augmenting and not replacing existing AML capabilities is the priority

Cheam Tat: SAS has wide-ranging applications

After Mohit’s introduction, Managing Director, SAS Malaysia, Cheam Tat Inn, explained that his organisation’s analytics solutions have been used across different parts of the banking landscape.

They have been deployed to enable digital transformation, enhance customer experience, improve risk management and strengthen fraud and security intelligence.

He added that the SAS Solutions optimise and enhance existing AML capabilities and not replace them entirely.

Ahmed Drissi, Anti-money Laundering Lead, APAC, SAS, joined Cheam to give weightage to the need for external expertise. He opined that financial companies need to invest in Machine Learning and AI to automate and speed up the onboarding process.

Ahmed: AI/ML augments existing capabilities

He showed the delegates a graph that depicted clearly how some regional and tier-1 banks had improved their operational efficiency. Expounding on their proposition, he explained that the SAS Solution had several key capabilities:

  • Transaction Monitoring
  • Customer Risk Rating/Due Diligence
  • Customer screening
  • Transaction screening
  • AML & CTF Investigation
  • Reporting

These key capabilities can be applied to an organisation’s existing AML systems to improve and strengthen its ability to combat financial crimes through advanced analytics.

Entity resolution in the context of AML will help in the reconciliation and gathering of normal multiple data and uncover hidden relationships through the analysis in customer’s attributes. This is important to establish a single view of the customer. It will help investigators have a holistic view of a customer.

Ahmed re-emphasised that SAS’s goal is not to replace existing AML capabilities but to optimise and/or augment them as part of segmentation.

Challenges in AML regulation from an HSBC lens

Lee: AI/ML improves the effectiveness of rule-based TM

After Ahmed, Lee Ashmore, Global Head of Anti-Money Laundering Technology & Head of Compliance IT-APAC gave a presentation on the challenges on AML regulation through an HSBC perspective.

Lee explained that customer segmentation models can be complex and can take a long time to develop in HSBC.

He shared that there were problems they encounter when a high number of false positives are flagged while using a rule-based TM that needs to be addressed

Lee was of the opinion that it might be difficult to transition from one system to another in their current situation. Fine-tuning systems are time-consuming and thresholds can be severely impacted by market volatility through external events such as COVID-19.

After these insightful presentations, the virtual insight moved into a time of interaction through OpenGov Asia’s polling session.

On the first question asked the delegates where they were in their current AML journey, close to half  (44%) said that they have replaced their current AML solution in the previous year.

While discussing answers, a senior executive from a prominent bank in Malaysia shared that they shared their solution about 2 years ago, but are still facing some challenges including false positives, calibrations etc. He also shared that it is an ongoing journey for them, and they are looking to incorporate AI in their AML solution.

Interestingly, in the last session with Singapore-based delegates, for the same question, 62% answered that they were looking for technology that would complement their existing AML solution.

The second poll question asked if the current AML platform/solution provides real-time screening capabilities. Over 48% confirmed their platforms can only screen transactions by batch while 44% said that their AML platform has real-time screening in place.

A delegate reflected that batch screening is appropriate for more complex non- sanction transactions. But for screening sanctions, it should be done real-time. However, ideally, it would be to have a combination of both which is something new to explore.

The third asked about the main challenges that delegates are facing during the AML investigation process. A majority of them (38%) felt the lack of data/insight around customers, accounts and entities is the main problem.

On this one of the delegates shared an interesting reflection. She shared that the major issue is customer information not being updated. When the information is not updated, the risk profiling and mitigation also turns out to be inaccurate. So even when the claims and transactions are not actually high-risk, they seem suspicious.

On the final question on the extent to which organisations are incorporating AI/ML in their risk and compliance programs, half of our audience (50%) voted that they are still evaluating AI and ML before actually incorporating it.

Ahmed shared that it is good to see that majority of organisations were in different stages of their adoption cycle. They have either already adopted it or are evaluating it to understand its benefits. In the same vein, Ahmed brought the session to a closing where he thanked the delegates for the great insights they had all shared.

He closed by reminding them that AI/ML are not plug-and-play solutions that replace current solutions. They augment existing capabilities and strengthen existing systems. Further, SAS has worked hard to create a way of implementing their solution that can be customised to each organisation’s specific requirements and context.

The entire session, with the deep interaction among delegates and experts, led to an intense time of discovery and learning. Advanced Analytics, AI and AML capabilities can be a great tool in strengthening existing systems to combatting financial cybercrime and fraud – activities that may pose high-risk to customers and that can seriously affect an organisation’s credibility.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.