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Indonesia Accelerating Digital Government Transformation

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A Presidential Decree concerning the incorporation of the Electronic-Based Government System (SPBE) is currently being prepared, according to PANRB Minister Abdullah Azwar Anas. The rule is part of a larger initiative to speed up SPBE implementation.

“To hasten the SPBE and draught a Presidential Decree on the countrywide integration of digitalisation, the Coordinating Minister for Political, Legal and Security Affairs has convened the heads of various ministries and agencies,” Anas said.

Anas maintains that now is the time to integrate systems to prevent redundant efforts. He used an example of roughly 27,400 applications across all levels of government as an illustration. “The number of subsequent applications has a further impact on the management of data and information domains, as well as inefficiencies in ICT spending,” he added.

Anas noted that the lack of a comprehensive understanding of the architecture of agency digital services was the primary cause of many duplicate application developments. There is also an agreement among industries that applications are reserved for government use only.

“We agree that if most apps are siloed, it will be difficult to combine or even share data,” Anas stated.

According to President Joko Widodo’s directives, the future of all public service operations is anticipated to be more effective and efficient due to utilising the National SPBE architectural framework to make digital services more interconnected. However, rather than focusing on the demands of individual sectors or agencies, as was previously the case, he emphasised the importance of taking a broader view and understanding the national programme the government aspires to achieve.

It’s no simple task to create a super application that can be used as a public service portal and integrate many different types of public services. The Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) and service provider agencies are actively merging to merge multiple services under a single public service portal to speed up this process.

According to Yanuar Ahmad, Assistant Deputy for Digital Transformation of Public Services in the Ministry of PANRB, constructing a public service site aims to turn it into a “super application” that can assist the community at every stage of life, from birth to death. However, to construct this, the dedication of the agency that owns the service is needed.

“Together, we must also face and overcome other difficulties.,” said Yanuar.

Besides the lack of commitment from the service owner agency to integrate into the public service portal, there are other challenges. These problems include meeting requirements, as each service integration must be merged and has its own set of conditions to be satisfied. The target presents still another obstacle. Since each agency uniquely comprehends the significance of service integration into the public service portal, their respective aims remain distinct.

The availability of resources is the next obstacle that must be overcome when establishing public service portals. Together, we need to find a solution to the problem of insufficient resources knowledgeable about integrating services into public service portals.

As a result of this, the Ministry of Administrative and Bureaucratic Reform has enlisted the assistance of the Ministry of National Development Planning (PPN)/Bappenas to be able to encourage and ensure the development and integration of public service portals to become a part of national priorities that are supported by performance and budget targets for all relevant agencies. Specifically, this is being done so that the Ministry PANRB can encourage and ensure the development of public service portals.


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