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China Streamlines Digital Public-Service Platforms

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In a bid to streamline and enhance the efficiency of digital public service platforms, the Central Cyberspace Affairs Commission in China has recently issued a set of documents that aim to strengthen the management of applications and accounts belonging to government bodies and public institutions. The goal is to prevent and control unnecessary formalities on these digital platforms, recognising the evolving challenges posed by digitalisation.

In China, the rapid development of digitalisation has increased the burden on the grassroots level. The issued document acknowledges this shift and seeks to address the challenges posed by unnecessary procedures that hinder the seamless functioning of digital public service platforms.

The applications and accounts hosted on internet platforms by different organisations have become integral channels for providing services to the public and facilitating social governance. These platforms also play a crucial role in supporting work and study programmes. The Central Cyberspace Affairs Commission emphasised the significance of these platforms as essential tools for public service delivery and effective governance.

However, the call for action stems from the realisation that while these platforms have become pervasive, the efficiency of digital governance and services can be further improved. The emphasis is on adopting a top-level design and an overall planning approach to alleviate the burden on the grassroots level, ensuring that digital platforms serve their purpose seamlessly.

The recently issued documents underscore several key principles for the construction, operation, and management of these applications and accounts. The first principle is that of overall planning, advocating for a holistic approach that considers the interconnectedness of various applications and accounts within the digital ecosystem. This comprehensive strategy aims to create a cohesive and efficient network of digital public service platforms.

High efficiency is the second principle, emphasising the need to optimise processes and workflows. By streamlining operations, digital platforms can better serve their intended functions, delivering services to the public and supporting governance initiatives more effectively. The focus here is on eliminating redundancies and enhancing the overall responsiveness of these platforms.

Safety and reliability are the third and fourth principles highlighted in the issued documents. Recognising the critical nature of the data and services handled by these platforms, ensuring robust security measures is imperative.

Besides, the reliability of the platforms is essential for maintaining public trust and confidence. The documents stress the need for a robust cybersecurity framework that safeguards sensitive information and ensures the uninterrupted functioning of digital public service platforms.

According to the Central Cyberspace Affairs Commission, China’s initiative to strengthen the management of digital public service platforms reflects a commitment to adapt and optimise in the face of evolving digital challenges.

The initiative to strengthen the management of applications and accounts of government bodies and public institutions reflects a commitment to optimising efficiency, ensuring data security, and enhancing overall governance.

Further, efficiency enhancement is a crucial aspect of this initiative, focusing on improving the responsiveness of digital platforms for quicker and more effective public service. The reduction of the burden on the grassroots level is another key goal, acknowledging that the development of digitalisation has, at times, increased complexities that hinder effective governance at the local level.

Efficient and well-managed digital public-service platforms contribute to a positive global image for China. As nations increasingly compete on the global stage in terms of digital governance, a streamlined and effective system enhances China’s competitiveness and attractiveness for international collaborations.


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