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India: UI/UX Strategies to Transform Digital Governance

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The Ministry of Electronics and Information Technology (MeitY) hosted a National Workshop titled ‘Powering Transformation through UI/UX for Digital Governance’. This event aimed to establish guidelines to improve the user experience of government websites, portals, and applications.

As the digital landscape rapidly evolves, users demand seamless and intuitive interactions with digital applications. The workshop brought together stakeholders from the government, industry, design, and development sectors to discuss best practices and challenges in creating effective UX/UI for public-facing digital services.

A significant highlight of the workshop was the signing of a Memorandum of Understanding (MoU) between the Ministry of External Affairs, MeitY, and Common Service Centres. This agreement underscores the collaborative effort to enhance digital governance.

Appreciation certificates were awarded to five people to recognise outstanding contributions to intuitive and visually appealing UX/UI design.

The workshop, chaired by Shri Amit Agarwal, CEO of UIDAI and DG of NIC, featured various panel discussions led by industry and government leaders. Topics included Best UX Practices, the Role of UX/UI in Citizen Engagement with the Government, Tools & Techniques for UX/UI Practices and Aspirations and Experiences of Citizens in the Social Domain

Industry leaders from major companies showcased their innovations in dedicated stalls. The event was widely praised by industry leaders and government officials alike, concluding with a strong commitment to enhancing UI/UX on government digital platforms.

The workshop underscored the critical role of effective UX/UI design in digital governance, ensuring that user interactions with government services are both efficient and enjoyable.

India’s commitment to digital governance is demonstrated through the Department of Administrative Reforms & Public Grievances (DARPG) National e-Governance Webinar Series (NeGW). This monthly series aims to disseminate and replicate award-winning e-governance initiatives. The sixth webinar in March focused on “Excellence in adopting Emerging Technologies” and featured two notable initiatives:

Trinetra: Integrated Command and Control Center (i3C) – Presented by Shri Narasimha Komar, this initiative from Gujarat’s Police Department uses extensive surveillance and video analytics to enhance police capabilities in monitoring criminal activities, traffic management, and enforcement.

The operationalisation of Integrated Command and Control Centers (i3Cs) has been a major milestone in India’s Smart City plans. These i3Cs function as the brain and nervous system for city operations, enhancing the management of urban services across various fields such as crime tracking, citizen safety and security, transport management, solid waste management, and water supply.

A key feature of i3Cs is their ability to promote inter-departmental coordination. Essential city departments like Traffic Police, Health, Water, Solid Waste Management, and Irrigation are integrated with i3Cs. Notably, the integration with the Police department has improved surveillance, enhanced citizen safety, and facilitated crime prevention and resolution.

Efforts to link i3Cs with the Crime and Criminal Tracking Networks and Systems (CCTNS) are underway. This integration strengthens a city’s policing capabilities by developing and integrating data and crime records across police stations, and providing a centralised citizen portal for various citizen-friendly services.

North Eastern Spatial Data Repository (NeSDR) – Highlighted by Dr Dibyajyoti Chutia, this project from Meghalaya’s North Eastern Space Applications Centre utilises geospatial analytics to address societal issues such as deforestation, disaster management, and environmental protection.

The Geo-Analytics of NeSDR is a central hub for geospatial big analytics, addressing critical issues like deforestation, disaster management, disease control, and climate monitoring. It offers an integrated platform for both traditional remote sensing scientists and a broader audience, simplifying the use of advanced cloud computing resources.

NeSDR aims to reduce data duplication across departments and provides tools for analytical decision support, intelligent monitoring, gap analysis, and comprehensive government planning and management.

These initiatives are recognised for leveraging emerging technologies to improve governance and service delivery.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.