February 25, 2024

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Siti Sapura binti Raffee on Accelerating Malaysia’s Digital Economy – Part I

8th Annual Malaysia OpenGov Leadership Forum 2023: Insights from the Opening Address

This is a three part series. Read Part II and Part III here.

OpenGov Asia held its 8th Annual Malaysia OpenGov Leadership Forum 2023 at the DoubleTree by Hilton Putrajaya Lakeside on 23 June 2023. The event was designed to provide efficient policies, regulations, and frameworks for information and data governance to enhance the quality, accuracy and accessibility of decision-making processes within Malaysia’s public sectors.

Siti Sapura binti Raffee, the Principal ICT Consultant (Strategist) at the Malaysian Administrative Modernisation And Management Planning Unit (MAMPU) delivered the opening address. In her speech, she provided a public sector perspective on accelerating digital economy, noting that public service delivery plays a crucial role in shaping a robust digital economy ecosystem in Malaysia.

The address focused on the current landscape of Malaysia’s digital government, examining the present state and future direction of digitalisation to accelerate the development of a stronger digital economy ecosystem in Malaysia. The aim was to address current challenges, propose a way forward, and identify key takeaways.

The Context

Quoting Ruma Balasubramaniam, the Managing Director of Google Cloud Southeast Asia (SEA), it was noted that the full use of digital transformation has the potential to generate an annual economic value of up to US$61.3 billion in Malaysia by 2030, approximately 17% of the local GDP in 2020.

Being located within a dynamic SEA ecosystem, Malaysia stands to benefit greatly from establishing a sustainable digital ecosystem, Puan Siti notes. Such an ecosystem will undoubtedly expedite the growth of the country’s digital economy.

The government has identified four essential components crucial for facilitating digital transformation and acceleration. These four key elements include digital connectivity, digital infrastructure, digital services, and digital talent.

The Malaysian government has demonstrated a strong commitment to promoting digital transformation in the public sector by launching a policy and blueprint on digitalisation. On 19 January 2023, Prime Minister Dato’ Seri Anwar Ibrahim introduced the Malaysia Madani concept, which focuses on three strategic enablers: citizen services digitalisation, empowerment of local talent, and strategic project management empowerment. This concept aims to drive the digital transformation of the public sector and ensure long-lasting progress in Malaysia.

This highlights the importance of a digital government in playing a crucial role, Puan Siti said, in achieving its primary agenda of building a sustainable, prosperous, creative, and respectful Malaysia, where mutual respect and courtesy are practiced. By embracing digital technologies and practices, the government can effectively drive positive change and realise its vision for the nation.

To effectively address the digital government landscape, adopting an integrated strategy that encompasses the entire Malaysian public sector ecosystem is imperative. The Malaysia public services ecosystem comprises citizens, businesses, private sectors, and various entities within the public sector, including ministries, central agencies, and state governments. A comprehensive approach that involves all these stakeholders is crucial for successful implementation and advancement of digital government initiatives.

The level of service delivery relationships within the government services ecosystem can be broadly categorised into four target groups, namely:

  1. government to citizen (G2C)
  2. government to business (G2B)
  3. government to government (G2G)
  4. government to employee (G2E)

Additionally, there are two target groups involving private services: business to citizen (B2C) and business to business (B2B). These categories encompass the various interactions and exchanges of services between the government, citizens, businesses, and employees, highlighting the complexity and diversity of relationships within the ecosystem.

This is a three part series. Read Part II and Part III here.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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